Umnico Blog — all you need to know about business messengers, communication management and omnichannel marketing

Live Chat Best Practices to Increase Sales and Customer Satisfaction

Diving into the world of effective real-time communication

How to Contact Facebook Support

Exploring the best ways to get help on social media

MAX: Russia’s New National Messaging Super App Explained

Taking a closer look at the emerging digital communication channel

Customer Communication Management: Complete Guide for 2025

Master the strategy, tools, and best CCM practices

Telegram vs. WhatsApp: Which Messaging App to Choose

Analyzing the differences between two popular platforms

Telegram Link Generator and How to Use Telegram Links

Diving deep into the messaging app’s functionality

Telegram Virtual Number: How to Create an Anonymous Telegram Account

Discover the way to communicate while protecting your privacy

Telegram Web: The Ultimate Guide

Explore the available options for using the messenger in a browser

How to Use WhatsApp Business with Multiple Users

Explore the capabilities a multi-user access brings to the table

Case Study: How Uzum Group Automated the First Line of Customer Support with Umnico

How tech unicorn automatically resolves 90% of helpdesk tickets

Setting Up an Instagram Shop: the Ultimate Guide

Learn how to set up a virtual storefront on the social media platform

Customer Experience Optimization: How to Make Clients Fall in Love with Your Products

Discover how to improve CX in the digital realm and beyond

Case Study: How Fashion Retailer Improved Its Communication with Partners in Messaging Apps

How Umnico became a part of communication strategy

WhatsApp Commerce: Key Features & Best Practices

Take a look at how to use the most popular messaging app for sales

Telegram Mini Apps: How They Work and Their Benefits

Master the messaging app's new feature

How to Run Facebook Ads: Guide for 2025

Uncovering advertising capabilities of the social media powerhouse

Mastering Telegram Messenger Formatting

Explore the messenger’s text customization capabilities

Customer Interaction Management: Tips & Benefits

Dive deep into the management of client interactions

Facebook Business Verification: How To Verify Business on Facebook

Learn how to get the platform's blue check mark

Instagram Notes: What They Are and How to Use Them

Get to know another communication tool on Instagram

Chat Marketing: All You Need to Know

Discover the benefits of chat marketing and tips on using it effectively

Top-25 Help Desk Platforms for Small Business

Review the most popular ticketing systems

The Ultimate Guide to Viber Marketing

Master customer communication via the popular messaging app

How a Virtual Assistant Can Help with Digital Marketing

Explore the benefits of online AI assistants for business

Facebook Marketing: Tips and Best Practices

All it's needed to connect with customers via the social media powerhouse

How to Create WhatsApp Business Account

Set up WhatsApp Business Account and take its full advantages

CRM for Facebook Messenger: Key Features and Use Cases

Learn what Facebook CRM can bring to the table for your business

WhatsApp Marketing in 2024: Guide for Business

Dive into the art of marketing through the most popular messenger

Instagram Marketing Strategy: a Comprehensive Guide

Sharing insights on effective marketing on the popular social media platform

How to use Facebook Messenger for Business in 2024

Discovering the messenger potential for sales and help desk

How a Company Can Take Advantage of Telegram Groups

Exploring the benefits of Telegram groups for marketing & customer communication

Telegram for Business: Step-by-Step Guide for Better Customer Communication

Assessing the messenger's potential for real-time communication with customers

WhatsApp Web: A Guide to WhatsApp Desktop on Any Device

Evaluating the capabilities of WhatsApp Web

What is Conversational Marketing (Its Strategy, Benefits, and Examples)?

Mastering the Art of Conversational Marketing

Voice over Internet Protocol – VoIP: leveraging voice communication

Providing insights on VoIP telephony

Most Popular Messaging Apps: A Comprehensive Overview

Exploring the messengers with the largest number of users

Telegram Marketing in 2025: The Ultimate Guide

Discover how to boost your brand and sales with Telegram

Exploring RCS Messaging: Features, Benefits, And Comparison to SMS

Investigating Rich Communication Services messaging

How to See Who Viewed Your Instagram Stories, Keep Them Private and Schedule in Advance

Essentials about the social media platform’s popular content form

Emotional marketing and how to employ it properly

Learn how to connect with clients through emotions

WhatsApp AI Opportunities: Enhance Your Communication

Discovering AI options to boost communication strategy in WhatsApp

Best AI Art Generators for Commercial Use

Exploring the best artificial intelligent-based art generators for business

Top-16 Side Hustle Ideas for Everyone

Giving you some side hustle ideas to make extra income

EdTech: 5 Trends to Watch in 2024

Coming across the hottest developments in education technology

Messaging On WhatsApp Without Saving a Number

Learning how to use the most popular instant messenger efficiently and professionally

Generative AI for Creativity and Innovation: What You Need to Know

Exploring the capabilities of generative models for business and more

Message Mastery: Writing Out-of-Office Messages That Work for You

Discovering the way of making absence notifications like a pro

Telegram CRM: Mastering the Best Way of Chat Management

Grasping the practical benefits of CRM for Telegram

Instagram CRM for Business Owners, From Likes to Leads

Investigating how to use Instagram CRM to empower a business

Real-Time Marketing: How to Use it Effectively

Coming across the extensive opportunities of RTM for companies

How to Create a Virtual Phone Number for WhatsApp

Guide to setting up a second number for texts and calls

Social Widgets - Unlocking its Potential: A Complete Guide for Marketers

Delving into aspects of social widget and their integration into a marketing strategy

How to Build a Personal Brand in Tech: 6 Steps

Learning the ropes of creating a strong professional identity

Instagram Username Ideas for Companies

Sharing tips and inspiration for picking the best nickname

Telegram Bots: How to Simplify Tasks, Amplify Communication, and Grow Your Business

Exploring the variety of Telegram bots and their application

Chatbot for WhatsApp: The Ultimate Guide

Coming across the future of personalized and instant customer support

What Do Facebook Messenger Icons and Symbols Mean?

Learn about the significance of icons you see in the messaging app

Chatbots vs. Human Customer Support

Which option is more effective for your business?

The Best Way to Manage WhatsApp for Your Business

Get a clear picture of WhatsApp Manager benefits and capabilities

WhatsApp CRM: How It Works and Benefits for Business

Get to know how CRM software for WhatsApp empowers business communication

Instagram for Business: All You Need to Know

An in-depth guide for leveraging the social platform’s features for business

Live Chat for B2B: Metrics and KPIs

Learn about b2b live chat’s essential metrics and performance indicators to track

WhatsApp Lead Generation: How to Get More Sales with the Messenger

Exploring the benefits of WhatsApp for lead gen and how to use it effectively

7 Benefits of Social Media Management Software for Growing Companies

We shed light on SMM applications and their core business advantages

Five of the Best Live Chat Software for the Real Estate Market

Check out the most capable live chat platforms for real estate companies

Customer Service Trends to Watch in 2024

Reviewing the trends in customer service every business should keep their eye on

Live Chat for Healthcare & Wellness: Top 6 Solutions

Discover how live chat transforms customer support in the industries of healthcare & wellness

How Banks in South Africa Can Enhance Communication with Clients

First-hand review of customer communication in banking on an African continent

Live Chat for Customer Service: How to, Tips & Best Practices

The latest insights on how to deliver live chat customer service of unparalleled quality

Top 10 Customer Service Software Platforms for Your Company

Discover the best customer service software platforms and their features

Social Commerce: How to Sell on Social Media in 2024

Come across social commerce and its sales-driven approaches

Social CRM: What Is It and Why Your Might Need One

The complete guide on Social CRM, its capabilities and benefits for business

7 Advantages of Integrating CRM with Messengers

Discover how integrating CRM system with messengers can improve your performance

How to Sell Successfully on WhatsApp

Learn how to make sales on WhatsApp Business and maximize profit in 5 steps

Best Live Chat Apps for Ecommerce: the Ultimate Guide

Reviewing the champion online chat solutions for digital stores and how to leverage them properly

How to Effectively Leverage Text-Based Communication

Analyzing pros and cons of texting and understanding how to best utilize this strategy

5 Features to Consider When Choosing an Omnichannel Messaging Platform for E-commerce

How to choose the best communication platform for online trade

How Can You Improve Customer Communication to Boost Sales?

Discover our tips on how to increase sales and forge stronger customer relationships.

What is Messenger Marketing (and Related Benefits)?

What it is and how to leverage it properly. Let’s find out!

How to Improve Customer Communication Effectiveness in 2024

Let’s find out some result-driven tactics