Use extensive features of the official Instagram integration by Umnico for responding to Direct messages, comments under posts, and mentions in Stories. Distribute inquiries (leads) from multiple accounts among your team in a single window and store all customer data on a secure platform.
Instagram CRM is a platform for managing customer communication via Instagram. Such integration allows you to store all customer details and keep track of all conversations in DMs, posts, and stories in one place.
Umnico messaging platform promotes effective interactions with Instagram followers and solutions for daily business tasks. It allows you to work through several Instagram accounts in one window, use different access levels for your team, save all conversation data, automate communication, and connect Instagram to other business apps using the official API.
Umnico’s capabilities allow you to process messages from customers faster, without hiring new staff. Converting social media followers into loyal customers becomes easier and faster. Incoming inquiries are no longer left unnoticed or lost.
Instagram integration by Umnico speeds up conversations with clients via DMs, simplifies work with comments and makes processing inquiries more transparent. A fully official integration mechanism provides all the functionality of an Instagram business account without the risks of account suspension.
Communicate with Instagram followers in Umnico. All correspondence is stored in the CRM system, and each customer’s data is automatically saved in cards added to a database.
The built-in digital pipeline allows users to move Instagram chats through deal stages, assigning responsible agents and tracking statuses, without missing any replies or forgetting about agreements.
You can connect as many Instagram accounts as you want or work together from a single account. Each account, chat, inquiry, or client profile can be assigned to a specific sales rep, either automatically or manually.
Communicating with clients in Umnico is as convenient as using Instagram DMs. The platform supports all of the social media’s messaging features without delays and traffic limitations. You can send and receive text messages, and attach photos, audio, and other files.
Umnico has a unique feature that allows replying to comments under posts directly through Instagram Direct. It is also possible to select an account to reply from. A message received from Instagram can also be forwarded to another messenger, such as WhatsApp, Facebook Messenger, Telegram, or Viber.
You are notified when a user tags your account in Stories, and you can reply in the Umnico interface or through your app.
Umnico stores all customer data in a single profile that is available with just one click and can be used for personalized communications. You will be able to better understand the needs and preferences of your customers and provide a more personalized approach.
Tags in profile allow you to quickly categorize customers during conversations, and then segment the database and automate communication using customizable triggers.
Thanks to Instagram chatbot, every employee can do more with less effort. The chatbot not only helps to reduce the routine by answering the most common questions 24/7 but can also take potential clients to the payment stage without the involvement of an agent.
Use quick replies and message templates, and create questions with ready-made answer options in the form of buttons. Your client can select the desired option and then immediately receive the appropriate answer.
Umnico provides high security by ensuring that employees do not have direct access to corporate accounts. Furthermore, the sales reps and agents don’t have to work from their personal devices, thus decreasing the risks of customer base leakage.
Umnico also allows managers to tweak the access setting of every specialist and decide what particular chats can be viewed by them.
Over 5,000 business ventures across the globe use Umnico's Social CRM to manage customer relationships and communications through modern channels. This tool is an excellent alternative to professional and expensive CRM systems.
Customer contacts are automatically captured from the social media profiles, and the entire history of all communications - voice and via instant messengers - is stored in the service in the form of separate chats. Thanks to the built-in digital sales pipeline, each conversation can be moved through stages, changing the status of the deal. Umnico’s task calendar helps you effectively distribute to-dos among employees and reminds you of due dates, scheduled calls, meetings and other arrangements.
Process customer inquiries through amoCRM or Bitrix24 thanks to pre-build integrations. Umnico API is suitable for Instagram integration with any CRM or application, in addition, it will allow you to aggregate dialogs from all devices and instant messengers (Facebook, Instagram, Telegram, Viber, WhatsApp) in one window, which will provide control over customer relations and increase sales efficiency.
| Instagram without Umnico | Instagram with Umnico | |
|---|---|---|
| Supervising conversations and tracking user actions | - | + |
| No direct access to Instagram account | - | + |
| Chatbots, triggers and auto-assignment of inquiries | - | + |
| Teamwork via a single account | - | + |
| Communication through other messengers | - | + |
Instagram's functionality can be added in a few clicks. First, you are required to create an Instagram business account and a Facebook Business page. Second, you might need to sign up for Umnico. There is no restriction on the number of connected Instagram accounts.
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Select Instagram in the integration settings section
Log in to Facebook and select your Instagram business account
Instagram's functionality can be added in a few clicks. First, you are required to create an Instagram business account and a Facebook Business page. Second, you might need to sign up for Umnico. There is no restriction on the number of connected Instagram accounts.
Complementary support in setting up the functionality is provided.
“We use Umnico to streamline the process of communication through Instagram with the sales department. We significantly save time on client relations”
“We've taken full control over all customer inquiries, and they are no longer lost when switching between messengers. It's become clear who exactly answered whom”
“We process incoming messages and comments from Instagram with Umnico. A regular social media app can’t cope with the volume we have”
