Support your customers and promote your business on Instagram with the official integration. Add Instagram functionality to your CRM or business application.
The Instagram Messenger API is a set of tools that allows you to use the core features of Instagram in your CRMs and custom applications.
Using Umnico API, companies can communicate with customers in one window through Instagram and other instant messengers. This allows your business to process messages from clients at a high velocity and with no team expansion.
An official integration mechanism provides all the functionality of an Instagram business account with no risk of suspension and limit of subscribers.
Umnico has a unique feature that allows replying to comments under posts directly through Instagram Direct. It is also possible to select an account to reply from.
You are notified when a user tags your account in Stories, and you can reply in the Umnico interface or through your app.
Develop questions with ready-made answer options in the form of buttons. Your client can select the desired option and then immediately receive the right answer. When a user starts a chat with you on Instagram, they can immediately receive a message from you.
Process customer inquiries through amoCRM or Bitrix24 thanks to pre-build integrations. Umnico API is suitable for Instagram integration with any CRM or application, in addition, it allows you to aggregate dialogs from all devices and instant messengers (Facebook, Instagram, Telegram, Viber, WhatsApp) in one window, which provides better control over customer relations and increases sales efficiency.
Instagram's functionality can be added in a few clicks. First, you are required to create an Instagram business account and a Facebook Business page. Second, you might need to sign up for Umnico. There is no restriction on the number of connected Instagram accounts.
Complementary support in setting up the functionality is provided.
“We use Umnico to streamline the process of communication through Instagram with the sales department. We significantly save time on client relations”
“We've taken full control over all customer inquiries, and they are no longer lost when switching between messengers. It's become clear who exactly answered whom”
In what way is the official API better than cheap unofficial solutions?
Can I send a message to prospects via Direct first?
Is it possible to reply via the Instagram API to comment on a post?
Is it possible to test Umnico functionality for free?
Are there any delays in sending messages through Umnico?
