Work with Instagram through a single window
Communicate with Instagram followers in Umnico. All correspondence is stored in the CRM system, and each customer’s data is automatically saved in cards added to a database.
The built-in digital pipeline allows users to move Instagram chats through deal stages, assigning responsible agents and tracking statuses, without missing any replies or forgetting about agreements.
Umnico’s analytics allows you to evaluate the performance of both the entire team and each specialist separately, analyzing response speed and the number of processed messages.