Does Umnico use the official VKontakte API?

The omnichannel messaging platform Umnico uses the official solution for the integration of VKontakte groups. Therefore, you can be sure that your VK account and group will not be blocked, and your customer data will be completely safe.

Is it possible to test the integration of VKontakte with Kommo for free?

Certainly! Umnico provides a free trial period during which new users can evaluate the functionality of various instant messengers and social media. Additionally, Umnico experts will be happy to advise on the use of various communication channels.

Is there support for comments on products from VKontakte?

Umnico does not support the functionality of replying to comments on products on VKontakte at the moment. You can receive and reply to comments on regular posts. Our team is constantly improving the mechanism of integration with the platform. We plan to add support for new functionality soon. Subscribe to our news to be among the first to know about new features.

Is there a full synchronization of correspondence on VKontakte with Kommo?

Yes, by connecting VKontakte to Kommo, all messages sent from a Deal card will be displayed in the Umnico widget and VKontakte, and vice versa — messages sent from the widget are displayed in the Deal cards.

Is it possible to send bulk messages in VKontakte from Kommo?

Kommo allows you to send bulk messages in social media for active Deals. We advise you to use this functionality with caution. Minimize the risk of blocking and user complaints by sending no more than 100 messages per day.

Why Use Umnico's Chat Center Widget in Kommo?

Umnico's chat center widget for Kommo is a universal messaging hub for customer communications across all major messengers, including VK. Its messenger-like interface ensures familiar, frictionless conversations that boost response efficiency.

How Umnico Outperforms Standard VK-Kommo Integration

While maintaining full compatibility with Digital Pipeline and Salesbot features, Umnico adds an intuitive chat interface for smoother conversations. It also provides multi-messenger support in one unified application, along with centralized control and organization for all business communications.

Can VK Chats Be Automated via Salesbot?

Absolutely. Umnico for Kommo fully supports Salesbot and Digital Pipeline automation, enabling rule-based notifications in VK (e.g., when deals progress or reps change), smart triggers for each sales funnel stage, and hands-off responses to routine inquiries.

Can I connect multiple VK communities to a single Kommo account?

Yes. The integration allows you to connect several VK communities or business pages to the same CRM pipeline. You can distribute incoming requests among managers and track the performance of each channel in a single interface.

How quickly do messages from VK appear in the CRM?

Messages are transferred without delay, immediately after they are received. This ensures quick response times and prevents losing potential leads.

What happens if a customer messages us again in VK? Will a new deal be created?

No. The integration recognizes repeat messages and attaches the conversation to the existing deal instead of creating duplicates. This helps maintain a complete and accurate communication history with each customer.

+41% Leads

+29% CR

+34% Read Rate

VKontakte and Kommo integration

Multifunctional VKontakte integration with Kommo to increase sales and enhance customer support.

Combine the functionality of the most popular Russian social media with Kommo in a few minutes. No coding required. When you receive a new message from VKontakte or a comment under your post, a deal will be created in the CRM.

Try it for free

Receive and distribute inquiries from multiple VK groups

Manage communication from multiple VKontakte communities in Kommo and optimize inquiries distribution among your team

Automate communication on VKontakte with Salesbot

Configure auto-responses to comments and messages from clients, according to your inquiry processing scenarios and rules

Keep all correspondence history and customer details

Communicate with clients via the Umnico chat center or directly from the deal in Kommo. The chat records and contacts are stored inside the CRM

Why do I need Kommo integration with VKontakte?

By connecting VKontakte to Kommo, you will be able to collect and distribute inquiries from the social media’s several groups, as well as process comments from users directly in your CRM. The history of correspondence and customer data will be stored in Deal cards and in the Umnico chat center widget within the CRM, ensuring centralized customer communication instead of fragmented chats across VK. With VKontakte and Kommo integration, you can automate lead processing, stay in touch with customers even after hours, monitor employee performance, generate reports, and significantly increase conversion rates from inquiries to sales.

How does VK integration with Kommo improve performance?

Tired of manual data entry? VK user data automatically enriches customer profiles and links their social media interaction history directly inside Kommo

Still checking conversations in social networks? All VK messages and comments become directly accessible in Kommo — no more tab switching

Wasting time on repetitive tasks? Automatically create deals, update their status, and assign responsible managers based on incoming VK messages

Clients waiting too long for responses? Automated replies, message templates, and Kommo's Salesbot ensure instant response to inquiries anytime

Concerned about request handling quality? The integration tracks response times, conversion rates, and helps optimize task distribution

Struggling to measure VK ad effectiveness? Analyze which VK posts generate leads and track conversion to paid customers within Kommo

Main benefit of VKontakte and Kommo integration by Umnico

A robust VKontakte integration mechanism allows you to use all the advantages of VKontakte’s business accounts and connect with visitors to your groups and respond to comments under posts. You will not lose incoming inquiries anymore, since all messages from VK will appear in Kommo, and it will be possible to interact with clients from the CRM system.

Inquirers from multiple VK accounts are collected and distributed in amoCRM

Collect and distribute inquiries from multiple accounts

Use multiple VKontakte groups or accounts in Kommo. You can reply to messages and comments directly from Deal cards or the Umnico chat center widget. No message from the client will be missed or ignored again.

New inquiries can be distributed automatically among employees to balance workloads and speed up request processing. You can set up an automatic change of responsible specialist. The trigger may be a change in the deal status, a new incoming message, or no response to the client within a certain period.

Chats with customers through VKontakte inside amoCRM

Reply to comments and chat from Kommo

All messages from several VK groups are combined in one app
Comments on posts, photos, and videos from VKontakte available in Kommo
Quoting customer messages in the CRM interface
Message delivery statuses: delivered and read
Share documents, images, videos, audio and stickers
Sending any number of messages and files without delays

Increase the efficiency of working with customers from VKontakte with Umnico

Collect, distribute and process inquiries directly in Kommo

Try it for free

Message templates to speed up communication on VK

Automate and speed up your communication

Create a set of template answers to frequently asked questions from customers on VKontakte and process messages in seconds. Hotkeys will significantly minimize your response time, which means that the client will not go to competitors after receiving no answer.

Automatic replies will help you to answer common customer questions even after hours. Also, the automation of business processes with the help of Salesbot will allow you to process the majority of inquiries and convert leads to paying clients without human involvement.

Client details in amoCRM and chat supervision with Umnico

Control employee performance and store customer data in CRM

Keep track of all correspondence with clients from VKontakte in Kommo. Employees no longer need to have access to your company’s social media accounts. With the integration of VKontakte with Kommo from Umnico, customer data will no longer be lost, and all contact information from a new inquiry is automatically stored into a Deal card.

The built-in analytics together with analytics tools by Umnico allow you to evaluate employee efficiency and optimize sales workflows.

More pros for dealing with clients on social media and messengers in Kommo

Seamless chat-to-deal switching

Chat tagging

Granular chat access permissions

Cross-messenger forwarding

Post previews above comments

Message filters & Stoplist

Full conversation search

Why managing your VK audience through Kommo is better than working directly?

Integrating VK with Kommo significantly streamlines customer interactions—saving time and reducing data loss risks. Instead of manually transferring data and constantly switching between social media tabs and your CRM, all messages, comments, and leads automatically sync to a unified system. This not only speeds up response times by 2–3x but also eliminates lost clients due to missed messages or human error.

Kommo supercharges the capabilities of customer relations on VK’s with advanced analytics and automation tools. You gain conversion tracking from first contact to closed deal; audience segmentation by engagement level and interaction history; performance metrics for your team. Plus, built-in triggers, response templates, and salesbots automate 80% of routine tasks, ensuring instant replies to customer inquiries while freeing up time for high-priority work.

	VKontakte app	VKontakte in CRM
Secure social messenger access for a team	-	+
Full monitoring of all VK conversations	-	+
Automatic customer contact capturing	-	+
Granular chat access management	-	+
Repetitive task automation	-	+
Chat sorting by status & tags	-	+
Message templates & hotkeys	-	+

Create an integration with Kommo in the Umnico service

Adjust Umnico integration options with Kommo

To connect VK to CRM, you will need a minute to register with Umnico, a couple of minutes to connect your VK group, and another two minutes to set up integration with Kommo. If necessary, we will gladly provide guidance on every step.

VKontakte and Kommo integration price

The cost of using VKontakte in Kommo depends on the number of connected accounts and the subscription period.

Starting from $13 a month

Evaluate the full functionality of Kommo and VKontakte for free or design your rate.

Design your rate Try it for free

All-in-one messenger widget with custom rates

Extra social media & messenger integrations

Kommo is a user-friendly cloud-based CRM system designed for small and mid-sized businesses, helping companies manage sales and customer interactions. With Umnico users can consolidate all communication channels, including phone calls, messengers, and social media, directly within Kommo. Unlike other solutions, Umnico enables messaging with customers not just through deal cards, but also via a convenient chat center widget. This approach can automate routine messenger tasks, enhancing customer engagement and service quality.

Seamless integration that brings WhatsApp's full functionality directly into your CRM interface

Efficient management of both Telegram and Telegram Bots within Kommo for client acquisition and large-scale audience engagement

Deep integration enabling responses to Story reactions and Direct Message comments without leaving your Kommo

All-in-one solution for marketplace sellers to process inquiries linked to listings that also support file exchange, all within Kommo's interface

Does Umnico use the official VKontakte API?: The omnichannel messaging platform Umnico uses the official solution for the integration of VKontakte groups. Therefore, you can be sure that your VK account and group will not be blocked, and your customer data will be completely safe.
Is it possible to test the integration of VKontakte with Kommo for free?: Certainly! Umnico provides a free trial period during which new users can evaluate the functionality of various instant messengers and social media. Additionally, Umnico experts will be happy to advise on the use of various communication channels.
Is there support for comments on products from VKontakte?: Umnico does not support the functionality of replying to comments on products on VKontakte at the moment. You can receive and reply to comments on regular posts. Our team is constantly improving the mechanism of integration with the platform. We plan to add support for new functionality soon. Subscribe to our news to be among the first to know about new features.
Is there a full synchronization of correspondence on VKontakte with Kommo?: Yes, by connecting VKontakte to Kommo, all messages sent from a Deal card will be displayed in the Umnico widget and VKontakte, and vice versa — messages sent from the widget are displayed in the Deal cards.
Is it possible to send bulk messages in VKontakte from Kommo?: Kommo allows you to send bulk messages in social media for active Deals. We advise you to use this functionality with caution. Minimize the risk of blocking and user complaints by sending no more than 100 messages per day.
Why Use Umnico's Chat Center Widget in Kommo?: Umnico's chat center widget for Kommo is a universal messaging hub for customer communications across all major messengers, including VK. Its messenger-like interface ensures familiar, frictionless conversations that boost response efficiency.
How Umnico Outperforms Standard VK-Kommo Integration: While maintaining full compatibility with Digital Pipeline and Salesbot features, Umnico adds an intuitive chat interface for smoother conversations. It also provides multi-messenger support in one unified application, along with centralized control and organization for all business communications.
Can VK Chats Be Automated via Salesbot?: Absolutely. Umnico for Kommo fully supports Salesbot and Digital Pipeline automation, enabling rule-based notifications in VK (e.g., when deals progress or reps change), smart triggers for each sales funnel stage, and hands-off responses to routine inquiries.
Can I connect multiple VK communities to a single Kommo account?: Yes. The integration allows you to connect several VK communities or business pages to the same CRM pipeline. You can distribute incoming requests among managers and track the performance of each channel in a single interface.
How quickly do messages from VK appear in the CRM?: Messages are transferred without delay, immediately after they are received. This ensures quick response times and prevents losing potential leads.
What happens if a customer messages us again in VK? Will a new deal be created?: No. The integration recognizes repeat messages and attaches the conversation to the existing deal instead of creating duplicates. This helps maintain a complete and accurate communication history with each customer.

Utilize VKontakte capabilities in Kommo. Sign up with Umnico