The wide range of features to increase the efficiency of your sales and customer support. Optimize your business processes, reduce costs and monitor employee performance.
Use the complete range of popular communication channels to sell and support your clients. Umnico Inbox message aggregator operates with no delays and limitations on the number of messages. Moreover, it provides extensive support for the functionality of every messaging channel.
Stop waiting for your clients to write to you. Initiate the dialog and engage them first via WhatsApp, WhatsApp Business API, Telegram, and eMail. Add files of any type to your messages: documents, images, audio, and even video.
Keep the work of your employees under control. Umnico tracks and records every action that operators take. So, you can easily find out who sent a message, to whom, when, and on what channel.
Double encryption ensures the safety of your company data. Customer information is stored in Umnico, not on your employees' phones. Your operators communicate with customers in one window under their credentials; thus, they no longer need to know your company's social media passwords and switch between tabs with different accounts.
Every message on Instagram, WhatsApp, and Facebook has a delivery status in Umnico that indicates whether your client has read the message.
With the quote feature, the user can understand which question is answered indicating, that your company is customer-centric.
Umnico provides a sales funnel, which is a convenient tool for analyzing leads and evaluating the effectiveness of client communication. Such a multifunctional funnel can also show you what actions are taken by users before they make a purchase. Thanks to this data, you can develop the most compelling scripts to enhance your sales and customer support. Umnico message aggregator allows you to create unique funnels to meet your business needs, distribute leads and track sales processes.
Connect multiple accounts, preview your posts, respond to comments as well as search in Instagram Direct.
Connect any number of integrations to your Umnico service without restrictions on the number of messages, files, audio, or video.
Chat with customers, help them make choices and increase sales conversion.
Templates and hotkeys will save you many hours of tedious work.
Protect yourself from spam, unsolicited messages, and unwanted comments.
Upload your entire database with phone numbers, email, and other customer data with one click.
Connect any number of managers to Umnico social media aggregator. You will not face any limitations when your team is growing.
Take advantage of the flexible access settings. Each employee gets the features that is needed to do the job.
Track the number of sales, and monitor conversion, hits, quality rate, and speed of request processing by your managers.
Create tasks directly in Umnico omnichannel platform, set goals, assign performers and deadlines.
Set up notifications about new client requests in Telegram and email. Your managers will no longer miss a single message
Use notes and comments, add tags, set tasks to share important information, and collaborate with colleagues.
“Umnico provides us with full control over the correspondence between employees and clients at our company”
“Our conversion rates have gone up. The request processing has become more transparent and simple”
“We successfully use Umnico to aggregate patient requests from instant messengers and social media”
What if the media or messenger I need is not listed?
What do I need to start using Umnico Inbox?
What is Umnico Inbox suitable for?
Do I need to install additional software?
Is it possible to test the service for free?
What CRM systems does Umnico work with?
What analytical information does Umnico collect?
