Engage your customers and prospects wherever is convenient for them: on WhatsApp, Facebook, Instagram, or other social media with a single CRM for small businesses. It will allow your team to segment, track and analyze all interactions with your clients in one place. Check out all the features for free.
Social CRM or CRM for messengers and social media is a customer relationship management system combined with an instant messenger management and social media activity monitoring service.
This customer service tool, specially adapted for various instant messengers and social media integration, allows businesses to effectively manage communication with customers through popular messengers such as WhatsApp, Telegram, Facebook Messenger, as well as social media like VKontakte, Instagram, Odnoklassniki and others.
CRM by Umnico helps companies to improve customer service, automate engagement, track interactions and communication history across various communication channels, increasing the efficiency of doing business in the digital environment.
Umnico’s CRM was created taking into account the main needs of small and medium-sized businesses. It is tailored for effective client relationships through popular instant messengers and on social media. By introducing automation and a systematic approach to customer communication, companies of any size will be able to improve the quality of customer support and increase sales.
Connect your social media profiles and store the whole customer conversation history and other records in CRM, so it’s always at your team’s fingertips. Add notes to client profiles, such as the best time to reach them or details from offline conversations, as well as personal and corporate information.
Take advantage of the virtual Kanban-style board with cards built-in to Umnico to improve your sales and customer support. Determine all stages of the customer journey, from a first inquiry to another purchase, develop an effective lead nurturing process by creating tasks and setting assignees. Such a sales funnel can be easily customized for any business requirements.
Process inquiries more effectively and increase sales conversion by automating the distribution of incoming leads from several instant messengers and social media accounts among your team, using auto-replies and status updates. Leverage chatbot capabilities to answer common customer questions and solve typical issues.
Engage your existing prospect database with targeted marketing campaigns through social media. Reach out to customers first and conduct bulk messaging with significantly high open rate via instant messages channels, without wasting money on inefficient email and expensive SMS text blasting.
Keep track of every team members' conversation history for evaluation and training purposes, check their average response time and export data for further analysis. Improve your social commerce strategy by making data-driven decisions.
Umnico — CRM for messengers is also available on phones, allowing you to process customer requests anywhere and anytime using a mobile application for iOS and Android.
Umnico’s CRM was created taking into account the main needs of small and medium-sized businesses. It is tailored for effective client relationships through popular instant messengers and on social media. By introducing automation and a systematic approach to customer communication, companies of any size will be able to improve the quality of customer support and increase sales.
Small Business CRM is a customer relationship management system specifically designed for small business ventures to help them effectively maintain client records, automate sales and marketing, improve customer service, and analyze data to make informed business decisions. Umnico Social CRM has the functionality necessary to manage customer communication and also to warm up the clients further, automate lead nurturing and key business processes in the customer support and sales departments.
The task calendar built into Umnico will allow you to track the deadlines for completing tasks both for each employee individually and for the entire team.
Umnico’s Social CRM pricing is based on the number of channels and integrations, the subscription period, and the number of users.
from $7 per month
Try all the functions for free or set your own rate.
“Umnico provides us with full control over the correspondence between employees and clients at our company”
“Our conversion rates have gone up. The request processing has become more transparent and simple”
“We successfully use Umnico to aggregate patient requests from instant messengers and social media”
