One Social CRM to work with all social media and messengers

Social Customer Relationship Management

Engage your customers and prospects wherever is convenient for them: on WhatsApp, Facebook, Instagram, or other social media with a single CRM for small businesses. It will allow your team to segment, track and analyze all interactions with your clients in one place. Check out all the features for free.

Save money and time

Umnico’s intuitive interface combines the functions of a messaging aggregator with small business CRM capabilities

Chat without limits

Connect multiple accounts, send messages and attachments easily

Drive sales with the pipeline

Convert customer inquiries into sales by sorting leads and analyzing your employees’ performance

Build and manage lasting customer relationships with Umnico CRM

Connect your social media profiles and store the whole customer conversation history and other records in CRM, so it’s always at your team’s fingertips. Add notes to client profiles, such as the best time to reach them or details from offline conversations, as well as personal and corporate information.

Chat on 25+ social media and messaging platforms within one Social CRM

Receive messages from Facebook, Instagram, WhatsApp, Telegram, VKontakte, and other social media instantly. Manage support tickets in a single window, close more deals, and make your customer support process more client-oriented. Umnico’s Social CRM has an intuitive interface that allows you to structure and manage conversations with an unlimited number of clients without expanding your sales team.

Chat in 20 social media and messengers at once

Automatic inquiries distribution and chat bot in Umnico

Automate customer communication and engage clients with automated messaging

Process inquiries more effectively and increase sales conversion by automating the distribution of incoming leads from several instant messengers and social media accounts among your team, using auto-replies and status updates. Leverage chatbot capabilities to answer common customer questions and solve typical issues.

Test all Umnico features for free and with no restrictions

Try it now

Improve your conversion rate with mass messaging

Engage your existing prospect database with targeted marketing campaigns through social media. Reach out to customers first and conduct bulk messaging with significantly high open rate via instant messages channels, without wasting money on inefficient email and expensive SMS text blasting.

Leverage analytics dashboard and get actionable insights

Keep track of every team members' conversation history for evaluation and training purposes, check their average response time and export data for further analysis. Improve your social commerce strategy by making data-driven decisions.

Umnico — Social CRM for messengers is also available on phones, allowing you to process customer requests anywhere and anytime using a mobile application for iOS and Android.