One Social CRM to work with all social media and messengers

Social Customer Relationship Management

Engage your customers and prospects wherever is convenient for them: on WhatsApp, Facebook, Instagram, or other social media with a single CRM for small businesses. It will allow your team to segment, track and analyze all interactions with your clients in one place. Check out all the features for free.

Save money and time
Umnico’s intuitive interface combines the functions of a messaging aggregator with small business CRM capabilities
Chat without limits
Connect multiple accounts, send messages and attachments easily
Sales funnel
Drive sales with the pipeline
Convert customer inquiries into sales by sorting leads and analyzing your employees’ performance
Customer data in Umnico CRM

Capture leads and manage lasting customer relationships with CRM

Connect your social media profiles and store the whole customer conversation history and other records in CRM, so it’s always at your team’s fingertips. Add notes to client profiles, such as the best time to reach them or details from offline conversations, as well as personal and corporate information.

Chat on 25+ social media and messaging platforms within one Social CRM

Receive messages from Facebook, Instagram, WhatsApp, Telegram, VKontakte, and other social media instantly. Manage support tickets in a single window, close more deals, and make your customer support process more client-oriented. Umnico’s Social CRM has an intuitive interface that allows you to structure and manage conversations with an unlimited number of clients without expanding your sales team.

Chat in 20 social media and messengers at once
Umnico's digital pipeline

Leverage digital pipeline to convert inquiries into deals

Take advantage of the virtual Kanban-style board with cards built-in to Umnico to improve your sales and customer support. Determine all stages of the customer journey, from a first inquiry to another purchase, develop an effective lead nurturing process by creating tasks and setting assignees. Such a sales funnel can be easily customized for any business requirements.

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Start today
Test all Umnico features for free and with no restrictions
Automatic inquiries distribution and chat bot in Umnico

Automate customer communication and engage clients with automated messaging

Process inquiries more effectively and increase sales conversion by automating the distribution of incoming leads from several instant messengers and social media accounts among your team, using auto-replies and status updates. Leverage chatbot capabilities to answer common customer questions and solve typical issues.

Message blasting with Umnico Social CRM

Improve your conversion rate with mass messaging

Engage your existing prospect database with targeted marketing campaigns through social media. Reach out to customers first and conduct bulk messaging with significantly high open rate via instant messages channels, without wasting money on inefficient email and expensive SMS text blasting.

Team analytics in Umnico’s Social CRM

Leverage analytics dashboard and get actionable insights

Keep track of every team members' conversation history for evaluation and training purposes, check their average response time and export data for further analysis. Improve your social commerce strategy by making data-driven decisions.

Chats with clients in Umnico App

Chat with your customers via smartphone

Umnico — Social CRM for messengers is also available on phones, allowing you to process customer requests anywhere and anytime using a mobile application for iOS and Android.

Benefits of Social CRM by Umnico

Engage with more customers and partners by reducing response time
Save call and chat records within CRM for further personalization and quality assurance
Sell on social media in a more structured and efficient way
Create and classify client base in just a few clicks
Never miss messages from clients and forget about arrangements
Analyze and monitor your sales reps’ activity
Engage your customers on social media and messengers in a systematic way by setting up work through Umnico in minutes

Set your own rate and pay only for the options you need

Umnico’s Social CRM pricing is based on the number of channels and integrations, the subscription period, and the number of users.
from $5.20 per month
Try all the functions for free or set your own rate.
All-in-one messenger with custom rates

“Umnico provides us with full control over the correspondence between employees and clients at our company”

Vladislav Tikhonov, Mojito Management Company

“Our conversion rates have gone up. The request processing has become more transparent and simple”

Robert Movsesyan, Doors Jaguar

“We successfully use Umnico to aggregate patient requests from instant messengers and social media”

Dmitry Slipets, Paracelsus Medical Center

FAQ about our CRM for small businesses and service

Do you have any questions about Social CRM functionality?
Our clients are most often interested in the following topics:
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How to set up the service and connect the necessary communication channels?

How long does it take to learn the CRM system and Umnico message aggregator?

Can the service increase sales and improve customer support?

Can Umnico be integrated with other CRMs and applications?

Does Umnico have official integration with messengers and social media?

Want to know more about Umnico or talk to support?
Submit a contact request — our support agent will get back to you shortly.
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