WhatsApp and amoCRM Integration

The familiar WhatsApp messenger interface in your amoCRM, and not just in employees’ phones. Integrate WhatsApp with amoCRM and sell more by automating your sales team.

Connect multiple phone numbers and users at a time, set the necessary access level for each employee, and distribute inquiries accordingly.

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Check your client’s WhatsApp availability and reach out first

Send bulk messages to WhatsApp directly from CRM

Automate communication with templates and Salesbot

Why do you need amoCRM and WhatsApp integration?

WhatsApp and amoCRM integration allows you to create a single communication space and save all correspondence between employees and customers in CRM, instead of their phones. Moreover, by combining the amoCRM and the WhatsApp messenger capabilities, you can control the work of sales and support specialists.

To set up WhatsApp and amoCRM integration, install Umnico widget, which supports the functionality of the popular messenger into CRM, after which clients’ details will be recorded automatically. You can send and reply to messages directly from the deal card. After WhatsApp integration with amoCRM is set up, „Write to WhatsApp“ option will appear when clicking on the customer’s phone number in amoCRM.

A reliable integration mechanism will automate the work with inquiries and allow to conduct multiple dialogs with customers in a single Umnico widget window.

Selling via WhatsApp will become faster and more convenient.

Reach your client first through WhatsApp in amoCRM

Check whether a client has WhatsApp and reach out to them first

With Umnico Checker, you can verify whether a client has WhatsApp and ensure messages reaches the recipient. If the client does not have a WhatsApp account, they can be contacted through another popular messenger, such as Telegram.

Reach out to clients first in WhatsApp from the built-in Umnico widget or via a dialog in Deals in amoCRM. You no longer have to wait for a client to contact you on the messenger.

Send bulk newsletters to WhatsApp from amoCRM

Umnico’s integration with CRM systems allows you to conduct bulk messaging on WhatsApp for all active deals.

Sales Bot allows you to sell without sales reps. Now the bot can communicate with clients via WhatsApp as well.

Full Digital pipeline support helps to increase the efficiency of sales and support by automatically distributing inquiries among employees and sending notifications to customers via messenger with a 95% open rate.

Several WhatsApp accounts connected with amoCRM

Connect multiple WhatsApp accounts

Use multiple WhatsApp accounts in amoCRM at the same time. For example, each employee can use a different number, or several people can communicate from the same account. Moreover, you’ll be able to have discussions in group chats, send messages with contracts, photos, videos, audio or other files without any limits.

Create and connect chatbots to automate answers to common user questions without wasting operators’ and managers’ time.

Install and test the integration in your amoCRM account

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Manage all inquiries in Umnico widget

Once you connect Umnico to CRM, a multifunctional widget will become available in the system, enabling you to chat with all your clients, reply to comments, quote messages, use templates, and reach out to clients first through a user-friendly interface.

The widget has a built-in search function for messages and clients, as well as all necessary filters.

Monitor and analyze employees’ performance

Connect personal WhatsApp accounts with amoCRM and monitor your employees’ communication with clients. In addition, you can check message delivery status in conversations. Moreover, you can add phone numbers to a blacklist, so that messages don’t end up in the CRM. It also enables you to analyze the speed of inquiries processing and the quality of the operator’s response.

Monitor and analyze your business communication in Umnico Widget

WhatsApp chat with clients in amoCRM mobile application

Chat with clients on WhatsApp using amoCRM mobile app

Keep in touch with your clients anywhere and anytime by replying to their messages via the CRM system’s mobile app.

All communication is saved in the mobile app and can be read later from a desktop. Key features of amoCRM and WhatsApp are also supported in integrations with Instagram, VK, Facebook, Telegram, Live Chat, and others.

To use all the advantages of sales automation, set up Sales-bot amoCRM!

amoCRM bot and WhatsApp allow you to:

Move transactions through the stages of the sales funnel and assign persons in charge
Fill in data in the deal/contact/company directly from a client’s message
Send information from the deal/contact/company fields
Build communication algorithms based on conditions and data checks
Send messages with notes to the internal company chat
Exchange images and video files via WhatsApp