WhatsApp and amoCRM Integration
The familiar WhatsApp messenger interface in your amoCRM, and not just in employees’ phones. Integrate WhatsApp with amoCRM and sell more by automating your sales team.
Connect multiple phone numbers and users at a time, set the necessary access level for each employee, and distribute inquiries accordingly.
Why do you need amoCRM and WhatsApp integration?
WhatsApp and amoCRM integration allows you to create a single communication space and save all correspondence between employees and customers in CRM, instead of their phones. Moreover, by combining the amoCRM and the world-popular messenger capabilities, you can control the work of sales and support specialists.
To set up WhatsApp and amoCRM integration, install Umnico widget, which supports the functionality of the popular messenger into CRM, after which clients’ details will be recorded automatically. You can send and reply to messages directly from the deal card. After WhatsApp integration with the CRM is set up, “Write to WhatsApp“ option will appear when clicking on the customer’s phone number in amoCRM.
Features and benefits of amoCRM integration with WhatsApp
A reliable integration mechanism will automate the work with inquiries and allow to conduct multiple dialogs with customers in a single Umnico widget window. Selling via WhatsApp will become faster and more convenient.
Check whether a client has WhatsApp and reach out to them first
With Umnico Checker, you can verify whether a client has WhatsApp and ensure messages reaches the recipient. If the client does not have a WhatsApp account, they can be contacted through another popular messenger, such as Telegram.
Reach out to clients first in WhatsApp from the built-in Umnico widget or via a dialog in Deals in amoCRM. You no longer have to wait for a client to contact you on the messenger.
Send bulk messages from amoCRM
Umnico’s integration with CRM systems allows you to conduct bulk messaging on WhatsApp for all active deals.
Sales Bot allows you to sell without sales reps. Now the bot can communicate with clients via WhatsApp as well.
Full Digital pipeline support helps to increase the efficiency of sales and support by automatically distributing inquiries among employees and sending notifications to customers via messenger with a 95% open rate.
Connect multiple WhatsApp accounts
Use multiple WhatsApp accounts in amoCRM at the same time. For example, each employee can use a different number, or several people can communicate from the same account. Moreover, you’ll be able to have discussions in group chats, send messages with contracts, photos, videos, audio or other files without any limits.
Create and connect chatbots to automate answers to common user questions without wasting operators’ and managers’ time.
Manage all inquiries in Umnico widget
Once you connect Umnico to CRM, a multifunctional widget will become available in the system, enabling you to chat with all your clients, reply to comments, quote messages, use templates, and reach out to clients first through a user-friendly interface.
The widget has a built-in search function for messages and clients, as well as all necessary filters.
Monitor and analyze employees’ performance
Connect personal WhatsApp accounts with amoCRM and monitor your employees’ communication with clients. In addition, you can check message delivery status in conversations. Moreover, you can add phone numbers to a blacklist, so that messages don’t end up in the CRM. It also enables you to analyze the speed of inquiries processing and the quality of the operator’s response.
Chat with clients on WhatsApp using amoCRM mobile app
Keep in touch with your clients anywhere and anytime by replying to their messages via the CRM system’s mobile app.
All communication is saved in the mobile app and can be read later from a desktop. Key features of amoCRM and WhatsApp are also supported in integrations with Instagram, VK, Facebook, Telegram, Live Chat, and others.
Automate communication with clients using Sales-bot amoCRM
To use all the advantages of sales automation, set up Sales-bot amoCRM!
amoCRM bot and WhatsApp allow you to:
- Move transactions through the stages of the sales funnel and assign persons in charge
- Fill in data in the deal/contact/company directly from a client’s message
- Send information from the deal/contact/company fields
- Build communication algorithms based on conditions and data checks
- Send messages with notes to the internal company chat
- Exchange images and video files via WhatsApp
How to connect WhatsApp to amoCRM?
Umnico allows you to integrate amoCRM and WhatsApp in just a few minutes. If you have any questions, we will gladly assist at every step.
WhatsApp and amoCRM integration price
FAQ about the integration of amoCRM with WhatsApp
Our clients are mostly interested in the following questions about the WhatsApp performance within amoCRM:- Are there any delays in sending messages?
- The delay in sending messages is 1-3 seconds, which is no more than for all messenger users.
- Is WhatsApp Business supported?
- Yes, we recommend using it. WhatsApp Business is the most stable connection, which supports extended company description, and message sending status (sent, read).
- Is it possible to connect several numbers to one account in amoCRM?
- Yes, it is possible. Communication automatically starts with the number you received the message from. Once you connect to the messenger, we’ll upload the entire conversation history for a smooth start.
- Can I send bulk messages through WhatsApp?
- amoCRM enables you to do bulk messaging on active deals in your messenger. However, we advise you to use it with caution to minimize the risk of social media account suspension.
- Can I reach out to clients first in amoCRM?
- Yes, the integration with amoCRM gives you the option to start a chat with any client right in the deal card or Umnico widget.
- Is there support for WhatsApp group chats?
- Umnico supports group chats in the widget, and there is a separation of access, so your employees can only see group chats with their clients.
- How to automate touchpoints in amoCRM?
- To automate touchpoints in amoCRM you need to create a trigger at the right deal stage, then set up SalesBot with dialog initiation via WhatsApp.
- How to use WhatsApp within amoCRM for free?
- amoCRM has a free standard integration with the messenger WhatsApp. However, this integration’s functionality is very limited. For the most convenient and reliable customer interactions, many companies use Umnico widget. This integration is not free, but its cost is low compared to the cost of attracting customers.