Bitrix24 and Telegram integration

Reliably integrate Telegram Personal and Telegram Bot into Bitrix24 with additional business features.

Use the familiar messenger interface by integrating it with Bitrix24 CRM system.

Try it for free

Reach out to clients first from any deal card

Communicate with customers in group chats

Supervise the quality of your department’s work

What is Bitrix24 and Telegram integration?

Bitrix24 integration with Telegram is a combination of popular CRM-system features with Telegram instant messenger used by your clients.

When you communicate with a client via Telegram, all dialogs, client data and deals are stored in Bitrix24, in Open Lines, deal cards, as well as in a widget. You can automate messaging, generate sales reports, suggest related services, predict next purchases, and much more.

Telegram Personal and Telegram Bot’s official integration mechanism will allow you to use their key features without traffic restrictions or the threat of account suspension

Contact your client first with Telegram and Bitrix24 CRM

Reach out to a client first by its username or phone number and check the delivery status

Combine Telegram and Bitrix24 with Umnico service and be the first to start a dialog with customers right from a deal card or widget.

Verify whether personal message has been delivered and read in Umnico widget in Bitrix24 using the “Delivery Status” feature.

Your client’s phone number or username is automatically linked to the deal.

Send and receive text, photos, documents and stickers from Bitrix24 window

Exchange text messages, files of different formats, voice messages and stickers directly in the CRM.

Reply to messages with a citation feature so that the user understands exactly what question they are getting an answer to.

Utilize templates for quick answers to frequently asked questions. Save employees’ time by automating routine tasks.

Text, images, audio and files sharing with Telegram and Bitrix24 CRM

Group chats in Telegram integrated with Bitrix24 CRM

Engage clients in Telegram group chats

Connect to group chat discussions directly from Bitrix24. So, you won’t miss a single message from your customers for sure. Group chats features are available as part of the Telegram Personal integration and require no additional configuration.

Reach out to any member of a group chat directly, getting a new lead for sales or opening a ticket for your support team.

Never leave a single message unattended

Manage dialogues with clients and exchange files using Telegram inside Bitrix24

Try it for free

Telegram chats monitoring in Bitrix24 CRM

Supervise employees who communicate with clients from their personal accounts

Connect several operators to Umnico so that they can process more messages at the same time. Such will increase the processing speed and enhance customer loyalty.

All messages that employees send to clients from their personal accounts will be stored in Umnico widget in Bitrix24. The manager can easily track the quality of a dialogue and sales of each user. Messages sent by a client from the Telegram app are also displayed in open lines or deal cards.

Run mailings by Telegram from Bitrix24

Bitrix24 integration gives you the ability to conduct mass mailings of advertising and service messages in Telegram to base segments from the CRM system.

In addition, you will be able to use the full functionality of Business Processes and Robots to automate your customer communication.

Telegram when integrated with the Bitrix24 accept newsletters posting about the company, marketing and technical mailings. For example, you can notify a customer about events, sales, and order status.

Several Telegram accounts in Bitrix24 CRM

Use several Telegram Personal and Telegram Bot accounts at once

With Umnico you can connect multiple personal Telegram accounts to Bitrix 24 at once.

Utilize Telegram Bots to automate communication with users. Bots will be able to answer questions without employees’ involvement. Telegram Bot integration with your CRM system will expand your automation capabilities.

Should you have any questions, we’ll help every step of the way.