Safely integrate Telegram Personal and Telegram Bot into Bitrix24 with additional business features.
Use the familiar Telegram interface by integrating it with Bitrix24 CRM system.
Bitrix24 integration with Telegram is a combination of popular CRM-system features with Telegram instant messenger used by your clients.
When you communicate with a client via Telegram, all dialogs, client data and deals are stored in Bitrix24. You can generate sales reports, suggest related services, predict next purchases, and much more.
Telegram Personal and Telegram Bot’s official integration mechanism will allow you to use their key features without traffic restrictions or the threat of account suspension
Combine Telegram and Bitrix24 with Umnico service and be the first to start a dialog with customers right from a deal card or widget.
Utilize all the capabilities of the popular messenger, send messages, files, service mailings.
Your client’s phone number or username is automatically linked to the deal.
Exchange text messages, files of different formats, voice messages and stickers directly in the CRM.
Reply to messages with a citation feature so that the user understands exactly what question they are getting an answer to.
Utilize templates for quick answers to frequently asked questions. Save employees’ time by automating routine tasks.
Connect to group chat discussions directly from Bitrix24. So, you won’t miss a single message from your customers for sure. Group chats features are available as part of the Telegram Personal integration and require no additional configuration.
Verify whether personal message has been delivered and read in Umnico widget in Bitrix24 using the «Delivery Status» feature.
Connect several operators to Umnico so that they can process more messages at the same time. Such will increase the processing speed and enhance customer loyalty.
All messages that employees send to clients from their personal accounts will be stored in Umnico widget in Bitrix24. The manager can easily track the quality of a dialogue and sales of each manager.
Bitrix24 integration gives you the ability to conduct mass mailings of advertising and service messages in Telegram to base segments from the CRM system.
In addition, you will be able to use the full functionality of Business Processes and Robots.
Telegram when integrated with the Bitrix24 accept newsletters posting about the company, marketing and technical mailings. For example, you can notify a customer about events, sales, and order status.
With Umnico you can connect multiple personal Telegram accounts to Bitrix 24 at once.
Utilize Telegram Bots to automate communication with users. Bots will be able to answer questions without employees’ involvement. Telegram Bot integration with your CRM system will expand your automation capabilities.