WhatsApp in Bitrix24 CRM, Umnico Widget

WhatsApp and Bitrix24 Integration

User-friendly, stable integration WhatsApp with Bitrix24 for sales growth and higher customer satisfaction.

Chat with customers via WhatsApp without limitations directly through Bitrix24 CRM system.

Connect multiple numbers and accounts at once
Multiple messages
Distribute requests and customize access
Discussion forum
Send bulk messaging via WhatsApp

Why do you need Bitrix24 and WhatsApp integration?

The integration of WhatsApp and Bitrix24 CRM enables you to combine the capabilities of the customer relationship management system with the world’s most popular instant messenger. Furthermore, Umnico integration allows connect WhatsApp to Bitrix24 Open Lines.

All conversations with customers from the chat app are received in the CRM system and are not stored on employees’ devices. Using the integration, you can optimize the work of sales and support departments, automatically distribute inquiries among them, control employee correspondence, and collect data about each client to increase sales.

Advantages of WhatsApp integration with Bitrix24

The robust integration by Umnico enables your employees to text clients directly from Bitrix24, automate work with requests, and have multiple conversations in a single Umnico widget window. Using WhatsApp for selling will become more efficient and faster.

Reach your client first with WhatsApp and Bitrix24 CRM

Reach out to clients first via phone numbers

Combine WhatsApp and Bitrix24 with Umnico and reach out to customers first directly from the deal card or widget. You do not need to add the number to your phone contacts list. If your client does not have a WhatsApp account, another popular messenger can be used to reach them.

Use all features of the popular messenger, send messages, files, and mailings without time delays or traffic limitations.

Сonduct mass mailing through WhatsApp directly from Bitrix24

After integration with Bitrix24, you can create promotional or service mailings via WhatsApp for all transactions in the CRM system. Your communications will be read — WhatsApp messages have a 95% open rate. In addition, WhatsApp won’t let you forget about agreements: you can set up automatic reminders to clients about payments due or scheduled appointments.

The integration by Umnico supports all functionality of Business Processes and Robots, which saves employees’ time and automates most work scenarios.

Mailing with WhatsApp and Bitrix24 CRM
Umnico - one widget to process all inquiries

Process all inquiries in a single widget window

All WhatsApp messages from customers are sent to a single interface of the multifunctional Umnico widget. Therefore, you no longer need to keep multiple windows opened or use your phone to communicate via WhatsApp.

Be the first to start a conversation, set up and use filters, search by contacts and messages, and attach the necessary files without a traffic limit.

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Use WhatsApp not Just for Chatting but also for Selling to Customers
Connect WhatsApp to Bitrix24 CRM in just a few minutes
WhatsApp chat with clients in Bitrix24 mobile application

Chat from Bitrix24 mobile app

Reply to messages in the mobile application of the CRM system.

The application supports all Bitrix24 and WhatsApp functionality, including the features of all connected integrations: Instagram, VK, Facebook, Telegram, and Live Chat.The application supports all Bitrix24 and WhatsApp functionality, including the features of all connected integrations: Instagram, VK, Facebook, Telegram, and Live Chat.

Control your sales reps’ correspondence with clients

Connect any number of employees’ personal WhatsApp accounts to Umnico and track all correspondence, monitor the quality and speed of responses, and track message delivery status (sent, read).

A manager has access to all conversations and employees know that their work is monitored. All conversations are saved in Bitrix24 CRM, so a former employee will not be able to take away the conversation history with the client.

WhatsApp chats monitoring in Bitrix24 CRM
Text, images, audio and files sharing with WhatsApp and Bitrix24 CRM

Automate communication with clients via Bitrix24

Save sales rep’s time so they can process more inquiries. Set up templates or auto-responses for typical customer questions, as well as notifications during after hours. Set appointment reminders by timer or action. Automatically distribute inquiries among employees according to scenarios and work schedules. Decrease the amount of routine for your employees.

Quote customers’ messages to improve the quality of conversations. Send a series of photos in one message. Accompany the correspondence with audio and video files in order to make presentations of your products unforgettable.

How to connect WhatsApp to Bitrix24?

Should you have any questions, we will gladly assist at every step.

Bitrix24 Integration into Umnico
Connect WhatsApp to Umnico
Install Umnico application in the Bitrix24 system
Copy Umnico API token and add it to the CRM system
Connect the WhatsApp connector from Umnico in the Contact Center

The price of Bitrix24 and WhatsApp integration

The cost of using WhatsApp in Bitrix24 open lines and the built-in Umnico widget depends on the number of connected accounts and the subscription period.
Starting from $19.5 a month
Try all WhatsApp and Bitrix24 function bundles for free, or create your subscription plan.
All-in-one messenger with custom rates

FAQ about the integration of Bitrix24 with WhatsApp

Our clients are mostly interested in the following questions about WhatsApp integration with Bitrix24:
Are there any delays in sending a message via WhatsApp?
The delay in sending messages is 1-3 seconds, i.e., no more than for all users of the messenger.
Is WhatsApp Business supported?
Yes, we recommend using it. WhatsApp Business provides stable connection and supports extended company description and message sending status (sent, read).
Is it possible to connect several WhatsApp numbers to one Bitrix24 account?
Yes, you can connect multiple numbers and agents to a single account. In addition, you can set the access level for each employee.
Is it possible to send bulk messages via WhatsApp?
Combining Bitrix24 and WhatsApp via Umnico allows you to send mass mailings via instant messengers for active deals. We advise you to use this with caution to minimize the risks of account suspension.
Can I reach out to clients first from your widget in Bitrix24?
Yes, the integration of Bitrix24 with Umnico allows you to start a conversation with any client right in the deal card or the widget.
How to use WhatsApp within Bitrix 24 for free?
CRM Bitrix24 offers free integration with WhatsApp messenger as a bundled solution. However, the function of such integration is limited, and not everyone can always use such a free communication channel. For the most convenient and reliable interaction with clients, professionals prefer Umnico widget. Such integration is not free, but its cost is relatively low compared to the cost of attracting customers.
Is it possible to integrate Bitrix24 with WhatsApp business API?
Definitely yes. In Umnico’s integration settings with Bitrix24, you can enable c WABA integration and take full advantage of the official business solution from WhatsApp, including using your company’s verified account.
What’s the difference between WhatsApp Business and WhatsApp Business API?
WhatsApp Business App is a free customer communication application designed for small businesses and individual entrepreneurs. Only one user can be connected to one phone number. WhatsApp Business API is a professional solution for medium and large businesses. An unlimited number of users can be connected to one phone number. WABA also allows you to use chatbots and get detailed analytics on messages.

Do you still have questions about WhatsApp and Bitrix24?

Kindly leave your request, we will contact you via phone.
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