All popular messengers in your CRM. Capture leads, reach out to customers first and reply to their inquiries via WhatsApp, Telegram, Instagram*, Viber, and over 20 other messaging platforms directly from a CRM system. Stable and secure integrations with Kommo, Bitrix24, or other business management software.
Umnico chat center helps you organize customer communication on social media and in messaging apps, providing control over chats with clients.
CRM (Customer Relationship Management) system integration with social media platforms and messengers allows you to communicate with customers directly from the business system, without switching between multiple social media tabs or messaging apps. The entire history of correspondence is saved in deal cards, not on employee phones. Having full access to the history of interaction with each client allows employees to provide personalized, informed and faster customer service.
Messenger and social media integration with CRM helps to automate customer inquiry processing. You get the ability to thoroughly analyze all text-based communication with customers in those channels.
Chat in Open Lines, widget, and mobile app, send mass mailings, reach out first via WhatsApp and Telegram, connect Robots, and set up Business Processes. The widget allows you to chat in Bitrix24 with the familiar messenger interface, integrated with CRM, and store all chat records in the CRM. All types of files are supported without restrictions.
All popular messengers and social media in your CRM in a couple of minutes with no IT experts
Connect any number of accounts to your CRM or work together from one account. Each customer profile, conversation, or inquiry can be assigned to a specific agent automatically or manually. You can work in group chats, and send messages with documents, photos, videos, or audio files attached, without restrictions on their size.
Don't wait for the customer to initiate the conversation. Send the first message via WhatsApp or Telegram directly from the Umnico chat center or from the deal card. You no longer need to copy or add the client's phone number to your contact list. This way, you can warm up the customer's interest by reminding them of you. Send special offers, notifications about promotions, or welcome bonuses and sell more.
Official CRM integration for WhatsApp Business allows you to work without the threat of account suspension or unexpected disconnections. Your support team can communicate with customers through a verified WhatsApp account, and sales agents can reach them first. Deals for new customers are created automatically.
Umnico integration with CRM allows you to leverage messengers with Salesbot and Digital Pipeline triggers or with the functionality of Robots and Business Processes. Communicate with customers from a single app, automate the processing of incoming inquiries, deals tagging, and sending trigger messages. Connect chatbots to messengers, social media, and a live chat widget to quickly answer frequent questions and even close deals without the participation of a live agent.
To connect Umnico with Kommo, sign up for Umnico platform, go to the left menu of your personal account "Settings - Integrations" and click on Kommo.
In the opened tab, select Kommo, authorize in the CRM and click “Allow”. Then you can start setting up CRM integration with social media and messengers.
Take advantage of the full range of Umnico settings and new features to solve business problems and improve your team's productivity.
... and a ton of other options for managing external communication within CRM.
System integrators and business app developers can earn a commission for referring new customers to Umnico. Earn up to 60% of a monthly payment of each referral for their entire time of using the system.
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Umnico mobile app, which combines all messengers, allows you to stay in touch with customers anywhere and at any time. It provides access to all Umnico's outstanding features: sales pipeline, message templates, and customer cards. In the mobile app, you can take a photo and immediately send the image to the chat with your client.
Umnico integration with a CRM does not require additional payment, but is only available to users with a premium subscription to the service. This one is necessary to communicate with clients via messengers such as WhatsApp and Telegram. The cost of a subscription to Umnico depends on the term and number of communication channels.
from $5.2 per month
Assemble your own pricing plan or try all the functionality of the service for free right now.
“We use Umnico to interact with clients through WhatsApp in Bitrix24. Now we can quickly and effectively give feedback to customers through all specialists”
“We have been using Umnico for quite some time to process and record customer inquiries from Avito. The platform clearly improves sales”
“Thanks to Umnico, my business has become more systematized, conversion to sales rate has improved and leads have stopped being lost”
Add messengers and social media to your CRM system.
Add messengers and social media to your CRM system.
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