Communicate with business representatives in messengers, live chat on a website and social media. Shorten B2B sales cycle and close more deals.
Umnico omnichannel messenger allows any B2B company to build effective communication with decision-makers and representatives of potential clients, increasing profits without attracting additional traffic and extra spending on advertising.
Improve your sales and customer consulting capabilities by using multiple channels to communicate with potential customers. Make appointments and record agreement details with companies’ reps through both traditional and modern communication channels. This will help you to close more deals efficiently.
All chats and inquiries in a single platform
Sales pipeline and task automation
Monitoring employees’ communication
Smart search across chat history and deals
Handle all customer inquiries from various online platforms in one unified view. Umnico's communication platform streamlines customer service by offering basic CRM features and creating Deal cards based on your chats. These cards automatically capture key information and update based on the sales pipeline stage, allowing you to stay on top of every interaction and deliver exceptional service.
Umnico helps companies build long-term relationships with customers through social media, instant messengers, and traditional communication channels (email and VoIP telephony), boosting conversion and sales.
Combine all communication channels with customers in one window. Staff will be able to quickly and easily find the information they need, without losing a single request. Use templates to answer common customer inquiries to improve the speed and quality of consultations.
Set up automatic sending of notifications to clients about agreements reached and upcoming meetings. Avoid losing potential clients and free up sales reps and agents’ time to solve more complex problems. Automate the distribution of incoming inquiries among employees to avoid overloads and errors.
Manage the entire history of correspondence with clients in a single platform. This will allow you to quickly find the information you need and personalize your interactions with them. Each employee always has access to the entire history of dialogues with a client across all channels, along with their preferences and requirements.
Use a secure environment to communicate with customers instead of employees' personal devices. All communication with clients remains transparent to managers, who can configure which dialogues each manager can access. An employee who quits will not take the client base with them. Umnico also allows several employees to simultaneously use one account in instant messengers and social media, promoting efficient collaboration.
