What’s New In Umnico?

We continue to make Umnico as convenient as possible for everyday customer communication.

Message reactions are now displayed directly within Umnico Inbox conversations.

This feature is supported for Telegram and WhatsApp in both private and group chats, across all message types.

For each message, Umnico now displays all reactions that have been added, the count for each reaction, and the list of users who reacted, just as it appears in the native messenger apps.

In addition, reactions are now indicated in message previews, making it easier to gauge conversation activity before opening a chat.

This new functionality helps agents better understand the context and sentiment of conversations, see how customers and group chat participants react to messages, and manage communications even more efficiently.

Stay up to date with the latest Umnico releases on our website, follow our social media, and never miss the latest product news and improvements.

Umnico users can now customize both the size of the live chat icon and the placement of the website chat widget on their webpages. Previously, the widget could only be pinned to the bottom-left or bottom-right corner of a page. Now, you can place it wherever it best fits your website's design and helps maximize visitor-to-conversation conversion rates.

The Website Chat feature is available to all Umnico users regardless of their subscription plan or pricing tier. We continue to develop this product as a free business tool because we believe that high-quality communication between companies and their customers should be accessible to everyone 🌍

Stay tuned for Umnico updates on our website, follow us on social media, and keep up with the latest platform news, features, and improvements.

We continue to improve Umnico to make customer communication not only more efficient, but also more human. After all, everyone occasionally sends a message too early, makes a typo, or suddenly realizes that the phrase "this is the final price" could have been worded a little differently 😅

That's why we've introduced new message management capabilities in Umnico chats.

📍 Message Editing and Deletion

Umnico users can now edit and delete previously sent messages directly within chats.

Umnico also displays updates to incoming messages when the sender edits them after delivery. This ensures that agents always see the latest version of a message and never lose the context of the conversation.

The new functionality is available both in Umnico Inbox and within our chat center app for CRM systems.

📍 Message Edit History

To make sure no one gets confused by edits and revisions, we've introduced a dedicated module that stores the complete edit history of every message.

You can now view the original version of a message, the full sequence of edits, the latest version of the message.

Edit history is available not only for messages sent by agents, but also for incoming messages that were edited by clients.

This is especially useful when a customer writes one thing, changes requirements, changes them again, and then five minutes later says: "That's exactly what I said from the beginning." 😄

Message editing, deletion, and edit history are already available to all Umnico users in Telegram Personal, Telegram Bot, WhatsApp and Live Chat.

For Umnico Live Chat, message editing is available on the agent side only.

We're actively working not only on new features, but also on improving platform stability to make conversation management even easier and more convenient. At the same time, we continue expanding our CRM integrations to help users work more efficiently 🚀

Stay tuned for Umnico updates on our website, follow us on social media, and keep up with all the latest platform news and improvements.

We are introducing important changes to our Partner Program. Starting in May 2026, foreign legal entities, as well as individuals — including citizens of the Russian Federation and other countries, including self-employed individuals — will no longer be eligible to hold Integrator status in the Umnico Partner Program.

Due to these restrictions, Umnico will also no longer be able to make partner payouts to this category of partners.

At the same time, these partners may continue participating in the Partner Program as Promoters and receive bonuses for inviting new users to Umnico. Accrued bonuses can be used to pay for the Professional subscription for their own needs.

We continue to improve Umnico, making customer communications faster, easier, and more efficient. In this update, we’re introducing one of the most requested business features — bulk messaging campaigns in messengers 📨

Umnico users can now launch bulk messaging campaigns via WhatsApp Business API and Telegram Bot — certified communication channels officially designed for notifications, marketing campaigns, and service messaging.

The new functionality allows you to quickly prepare an audience for campaigns in several ways:

• upload your own contact list into Umnico;
• import contacts directly from amoCRM and Bitrix24;
• build recipient lists from existing dialogs in Umnico Inbox filtered by date, tags, assignee.

This makes it possible to run both large-scale campaigns and highly targeted communications.

When creating a campaign, you can specify the send date and time ⏰, configure delays between messages, select a prepared contact list, use an approved WhatsApp Business API template, or create a message for Telegram Bot. For Telegram Bot campaigns, you can also select messages from previously saved templates.

Telegram Bot campaigns additionally support multiple message text variations. Messages are sent alternately, helping you test different wording options and improve campaign performance 📈

To create your first messaging campaign, open your Umnico account dashboard and go to the “Broadcasts” section located before the “Settings” tab.

We are actively working not only on new features, but also on improving overall platform stability to make conversation management even easier and more convenient. At the same time, we continue expanding our CRM integrations to help users work more efficiently 🚀

Stay tuned for Umnico updates on our website, follow us on social media, and keep up with all the latest platform news and improvements.

We continue improving Umnico, focusing not only on new features but also on making the platform more convenient for everyday use. In this update, we enhanced the notification system, redesigned the Help section, added new team management tools, and expanded messenger support.

📍 Updated Notifications and Help Menu

We redesigned the interface for communication channel status notifications. Now, if an important channel experiences an issue — for example, if WhatsApp temporarily disconnects — users receive a clearer and more informative alert. This helps teams respond faster and restore channel connectivity more efficiently.

We also updated the Help menu in the user dashboard. The bug report functionality has been improved, new support and consultation channels have been added, and intuitive icons have been introduced for each help category. As a result, users can now find the information they need or contact support much faster.

If an error occurs, it is now easier to record the steps that led to the issue and send them along with a description. This helps our team diagnose and resolve problems more quickly.

📍 Mass Actions for Users

We introduced mass actions in the Users section. Now you can select multiple users at once and assign roles, grant access to specific communication channels, provide access to service tools.

This feature is especially useful for companies that manage large teams of specialists.

📍 Dynamic Stickers in MAX

We have also added support for dynamic stickers in the MAX messenger. Now the animation of each sticker is properly displayed in Umnico Inbox, making conversations more expressive and engaging.

📍 Bug Fixes

We fixed several issues related to keyboard hotkeys during message typing, making message handling faster and more convenient.

Additionally, updates were made to the Umnico plugin for WordPress, restoring its full stability — an important improvement for website owners and administrators using this popular CMS.

We are actively working on new features that will make managing conversations even easier, as well as on new CRM integrations that will help users work more efficiently.

Stay tuned for Umnico updates on our website, and follow us on social media to keep up with the latest news and platform improvements.

We continue to enhance Umnico, making communication workflows inside CRM systems more transparent and convenient. In this update, we focused on features that help teams navigate conversations faster and work with customer messages more accurately — directly within lead cards.

📍 Message send and read statuses in Lead cards

In the Umnico app for Kommo, we’ve introduced message send and read status indicators for messages sent via messengers directly inside the Lead card. Statuses are available for messages sent through Umnico via WhatsApp, Telegram, MAX and Instagram* Direct.

The indicator is displayed as checkmarks. If a message is sent, a single check mark and the "Sent" label appear in the upper corner of the message. If it's read, two check marks and the "Read" label appear next to it. This allows agents to instantly understand whether a customer has seen the message and adjust their follow-up communication accordingly.

📍 Message citation in CRM Lead cards

We’ve also added message citations in lead cards for Kommo. You can now reply to a specific customer message — for example, a question — without leaving the lead card, and clearly see the quoted message in the conversation thread. This makes dialogues easier to follow, reduces misunderstandings, and helps teams work with customer conversations faster and more efficiently.

These features are already available to all Umnico users in Kommo. No integration reconfiguration is required.

Stay tuned for Umnico updates on our website, and don’t forget to follow us on social media to keep up with the latest product news and improvements.

We keep improving Umnico based on real customer and partner feedback. This update includes two major and long-awaited improvements: a new CRM integration and expanded message template management capabilities in Umnico.

📍 Umnico integration with Kommo CRM 🚀

We’re happy to announce that Umnico has successfully passed moderation and is now available for installation in the official Kommo App Marketplace. This is an integration many of you have been waiting for.

Umnico for Kommo offers one of the widest selections of supported communication channels available in the CRM, including Instagram, WhatsApp, Telegram, Facebook, VK, MAX, and more. You can proactively reach out customers first via messengers from any lead card.

There are no technical limits on the number of messenger or social media accounts you can connect. We provide unlimited messaging and file sharing, along with fast and reliable performance across all channels. In addition, Umnico fully supports Salesbot functionality within the Digital Pipeline.

By connecting Umnico to Kommo, you also get a multifunctional chat center widget with mirrored chats, advanced features, and built-in search 🔍. Message history is loaded automatically, allowing you to start working immediately after connection. Flexible routing rules for distributing conversations across pipelines and stages help balance team workload efficiently.

To connect, simply log in to Kommo and grant Umnico access to your CRM account. It’s important to note that this is an official Kommo-approved integration, so there is no risk of account blocking 🔒.

📍 Updated “Templates” section ✉️

We’ve redesigned and expanded the Templates section in Umnico Inbox.

You can now manage WhatsApp Business API templates directly from Umnico — create, sync, edit, and delete message templates in one place.

We’ve also updated the template management interface for messengers and for email separately, making it clearer and more convenient to use.

We’re actively working on new features that will make conversation management even easier, as well as on launching new communication channels to help you reach a broader audience 🚀

Stay tuned for Umnico updates on our website, and follow us on social media to keep up with the latest product news and improvements.

Umnico is entering a new stage of development. The platform is now backed by T2, a major and established player in the Russian telecommunications market. This partnership opens up fundamentally new opportunities for Umnico and represents a strategic step toward long-term product growth, increased platform reliability, and expansion of the communication channel ecosystem.

What This Means for Our Users 👨‍💼

🚀 Greater Stability and Performance
Support from a telecom partner gives Umnico access to significantly expanded infrastructure resources. This enables faster message processing, improved integration resilience, and stable channel performance even during peak loads.

🛠 Enhanced Technical and Customer Support
We are scaling our customer support operations: more resources, faster response times, and deeper expertise. This directly improves service quality and makes day-to-day work with the platform more comfortable and reliable.

🔐 New Exclusive Communication Channels
In the future, Umnico will introduce new communication channels and interaction formats that have not previously been available on the market. Some of these channels will be exclusive and available only to Umnico users.

⚡ Accelerated Product Development
An expanded resource base allows us to release new features faster, improve UX, deepen CRM integrations, and further strengthen omnichannel communication workflows.

What This Means for Our Partners 👨🏻‍💻

📈 Increased Value of Umnico as a Product for Resale and Implementation
A strong telecom foundation increases trust in the platform among enterprise customers and the corporate segment.

🤝 New Opportunities for Joint Projects
Additional integration scenarios, new products, and new communication channels will become available for partners to offer to their clients.

🧱 Long-Term Platform Sustainability
Umnico is developing as a strategic, future-proof product — an important factor for partners building their businesses on top of the platform.

We sincerely thank all our users and partners for your trust and for staying with Umnico 🤝 Many updates, new features, and announcements are coming very soon.

Stay tuned — the next stage of development has already begun.
If you have any questions, please contact our support team via the chat in your Umnico account. Every request will be reviewed, and every question will receive a response.

All users of the Umnico service are hereby informed that amendments have been made to the User Agreement and the Partnership Agreement within the service (hereinafter referred to as the “Agreements”) through the publication of their updated versions..

In connection with these changes, the Umnico service will be provided by T2 Mobile LLC (Primary State Registration Number: 1137746610088, Taxpayer Identification Number: 7743895280, Tax Registration Reason Code: 775101001) with the consent of the holder of the exclusive rights to the service, TDM TECH LLC (Primary State Registration Number: 1225000032322, Taxpayer Identification Number: 5032339596, Tax Registration Reason Code: 775101001), and with technical support provided by Omnitech LLC (Primary State Registration Number: 1247700230690, Taxpayer Identification Number: 9707027412, Tax Registration Reason Code: 770701001).

More detailed information regarding the changes is available in the Agreements.

The functionality of the Umnico service for users remains unchanged.

By continuing to use the Umnico service, users confirm their acceptance of the introduced changes, which take effect from the moment the updated versions of the Agreements are published.

We continue to consistently improve Umnico, making the platform more convenient, transparent, and stable. In this update, we focused on small but important UI details, as well as enhancements that are especially valuable for our partners.

🔔 Unread message counter in the favicon
Umnico now notifies you about new messages directly in your browser tab.
The favicon displays the number of unread conversations, allowing you to instantly track activity without switching between tabs.
If there are no unread messages, the favicon displays the letter “U”.

🤝 Dynamic partner discount display
For Umnico partners, we’ve introduced dynamic discount visibility in the account dashboard.
When a partner’s tier changes, the discount is updated automatically and the correct subscription price is displayed immediately — with no delays or manual recalculations.

🛠 Bug fixes and stability improvements
We resolved several issues reported by users. The platform is now more stable, and interactions with the interface are more predictable and comfortable.

We’ll soon be expanding template management capabilities and increasing the number of CRM integrations — but for now, it’s a secret 🤫

Stay tuned for Umnico updates on our website, and follow us on social media to keep up with all the latest news and improvements.

We’re excited to introduce a completely new and truly unique tool on the market — an open, free messenger button code generator for any website.
Now, any website owner or administrator can create a convenient messenger widget in just a few seconds and embed it into their site.

Best of all, the tool works without registration, without SMS verification, without email confirmation and is available to everyone.
Try it here.

How the generator works

Everything is as simple as possible:

1. Choose the messengers through which you want to receive inquiries (WhatsApp, Telegram, Instagram, VK, MAX, and others).
2. Enter your usernames or phone numbers linked to these messengers.
3. Receive the ready-to-use HTML code.
4. Insert the code into your website — the button becomes active instantly.

Why This Tool Is Useful

💬 Omnichannel Support. You can add multiple communication channels to a single widget, letting customers choose the messenger or social app they prefer.

🎁 Completely Free. The tool is available to everyone, with no limits on the number of buttons you can generate.

🎭 Anonymous and Open.  We do not require registration, login, phone number verification, or email confirmation.
This is an open tool designed to simply work — no barriers, no friction.

✨ Convenient and Flexible. You can fully customize the appearance and behavior of the button to match your website’s style and your business needs.

💸 Direct Lead Generation Channel. The widget helps convert website visitors into messenger conversations — with no extra forms, redirects, or unnecessary clicks.

↔️ Two-Way Customer Communication. Once installed, any visitor can contact you instantly in the channel they prefer — just one tap is enough.

Try the free tool and install the messenger button on your website today.

And for more advanced use cases, we also offer a multifunctional omnichannel website chat.
If you need help with installation or configuration, feel free to message our support team through your Umnico account.

At Umnico, our mission is not only to expand the number of text and voice communication channels but also to continuously improve their stability and enhance the overall user experience. We believe that the combination of infrastructure growth, functional expansion, and UX improvements is what truly sets our platform apart and helps our customers work more efficiently. Over the past month, our team has delivered several notable updates, redesigned key interface elements, and strengthened multiple integrations.

📍 New Notification Center Design in Umnico Inbox

We updated the look and structure of the Notification Center, making it cleaner, more intuitive, and easier to navigate. The improved layout helps users find relevant events and actions much faster, streamlining daily operations.

📍 Updated Chat Center Widget Interface for amoCRM and Bitrix24

We refreshed the CRM widget’s UI, improved button placement, and enhanced visual logic. As a result, communication workflows are now faster, and working with conversations has become more intuitive and efficient for CRM users.

📍 MAX Messenger Added to the Website Widget

The website messenger widget now includes a new option — starting a conversation via the national messenger MAX. Visitors can reach out to businesses directly through MAX, a platform whose user base continues to grow rapidly.

📍 Enhancements to the MAX Messenger Integration

We introduced key features that significantly improve the channel’s value for business communication:
— Message status indicators (Delivered / Read) — critical for service notifications and operational messaging;
— Support for group chats in Inbox and CRM widget — enabling MAX to be used for team discussions, collaborative workflows, and multi-participant conversations.

📍 Reauthorization and Reconnection for Telegram Bot and MAX Channels

Previously, any connection issue required reconnecting a channel from scratch, resulting in lost message history. This is now resolved: users can safely reauthorize and reconnect the integration without losing chat history or channel configuration.

📍 Bug Fixes and Stability Improvements

We resolved several minor but disruptive issues that prevented some users from fully leveraging Umnico’s capabilities. The platform is now more stable, and the interface performs faster and more reliably.

All these updates are already available in your Umnico account and within CRM integrations. If you have ideas on how we can enhance the platform further, please reach out to our support team through your account — we review every suggestion with great care!

Due to some limitations on receiving SMS verification codes from external services, many users have encountered a new challenge: it’s no longer possible to connect a personal Telegram account to a new device, or use the messenger within message omnichannel messaging platforms. These limitations are already affecting business operations and complicating customer support.

To ensure uninterrupted access to Telegram, we’ve introduced an alternative connection method — via QR code scanning.

Now, no SMS is required: simply open the Telegram app on your primary device, scan the QR code from the Umnico interface, and the new communication channel will be successfully added.

Key advantages of this alternative integration method:

📌 Connection without SMS codes — even when they’re unavailable
🔐 Secure authorization through a trusted device
🔑 Works even with two-factor authentication enabled
⚡ Fast and reliable activation within your system

This alternative way of connecting the messenger to an omnichannel communication platform allows businesses to continue operating normally, preserving an essential communication channel with customers despite evolving limitations.

Try the new connection method in your Personal Account — and stay connected with your customers under any circumstances. 🚀

The Umnico team constantly strives to make your client relationship as smooth and efficient as possible. We know that every minute saved on routine tasks is time you can devote to live communication and strategic tasks. That's why we continue to implement a number of small but convenient features that not only speed up inquiry processing but also simplify customer communication management.

📍 Umnico widget in Bitrix24’s deal cards

We've added the Umnico widget to the top panel of the deal view, so you can open it instantly — no more jumping back to the side menu.

This makes it easier to stay in the touch, view conversation history, and use all Umnico messaging features without breaking your workflow.

If you have any ideas or feedback about the Umnico CRM app, please write to our support chat 💙 Your opinion is very important to us — together we will make Umnico even more convenient for your work!

📍 Saving the phone number in the Send a message window

The "Send a message" window now saves the recent channel through which the last message was sent. This means that Umnico Inbox and CRM app users who communicate across multiple messaging apps no longer need to remember and select the actual communication channel from the list. The recent one is now selected by default. Furthermore, the sender channel selection field now displays the names specified in the settings, rather than phone numbers associated with messengers.

📍 Partnership program income calculator

Are you making money by integrating messengers with CRM systems? You might be interested. For the convenience of our partners, we've included a handy income calculator on the partnership page of our website. This stunning online tool, accessible directly from your browser, will help you understand how much you can earn by selling Umnico subscriptions to your clients and how your income will vary if you reach the next level.

Don't put off convenience! Log in to your personal account and see how much easier and more enjoyable it is to work with Umnico.

P.S. We're not stopping here! Stay tuned — very soon we'll be introducing a new, equally user-friendly interface in important key settings section 😋

We’ve revised the terms of our Partner Program and added new features to the Umnico Partner Dashboard.

👥 New Affiliate Formats and Statuses

•  Promoters — invite clients and receive 15% of all payments made within a year from the date of each referral’s registration. The accumulated bonuses can be used to pay for Umnico services.
•  Integrators — help clients work with Umnico and earn from 30% up to 60% or more, depending on the number of active referrals.

💰 Payouts and Bonuses

• All commissions are automatically credited to the partner account in the dashboard.
• The account balance can be used to pay for clients’ subscriptions.
• Integrators can now accept payments directly and pay for client subscriptions with a discount of up to 60%.
• Funds can be withdrawn to a bank account with a single click in the dashboard. The minimum withdrawal amount is $150.
• Detailed statistics on all payments and bonuses are available in the dashboard.
• Partners with a large client base can access custom partnership terms.

Explore the updated Partner Dashboard and share your feedback today! If you have any questions, the Umnico Partner Team will be happy to assist you.

The Umnico team is keeping pace with market demands and continues to transform its service into a perfect customer communication management platform. We're excited to announce a fully functional (tested and working) integration with the messenger MAX. Now businesses can communicate with customers from Russia and Belarus even faster and more conveniently.

By connecting MAX to Umnico, you'll be able to:

✉️ Reach out to a customer first
📷 Send and receive photos
🎥 Share and play videos
🎙️ Play voice messages
📎 Receive and send files
⚡ Utilize quick reply templates
💬 Forward messages to other messengers
🤖 Automate chatting and ticket routing
👑 And much more!

Plus, our MAX integration with amoCRM and Bitrix24 allows you to automate processes and take communication to the next level! Including:

✍️ Initiate conversations with customers directly from deals and conduct bulk messaging
⚙️ Configure automation through business processes and Salesbot
🧠 Use smart processes and a Digital Pipeline within your CRM

MAX is now available in your Umnico account. Try out the new functionality and take control of your customer communications today!

We’ve updated how WhatsApp Business API conversations are calculated based on Meta’s new pricing terms — and also gave our pricing calculator a visual refresh to make it even easier to use.

📬 New WhatsApp Business API Conversation Billing Rules

With recent changes to Meta’s pricing policy, we’ve removed the limit of 950 free incoming messages and adjusted how conversations are charged.

Now, all incoming messages start a conversation that’s completely free. This includes all service conversations initiated by your customers. That means businesses can now respond to customer messages without worrying about charges. It's a big win if you handle a high volume of inbound communication.

📊 Redesigned Calculator Interface

We’ve refreshed the calculator UI on our website to make it cleaner, easier to read, and more intuitive. Helpful tooltips have also been added to explain how each control works and how the total cost is calculated.

We’ve also updated the pricing data from Meta used in the calculator. All values are up to date.

When you adjust the "Service Conversations" slider, the total amount won’t change — since these conversations are now free. Any changes to the other sliders will recalculate the total using the latest Meta rates. These updates are already live.

📩 If you have suggestions for how we can make Umnico even better, reach out via our support chat — we’d love to hear from you!

We continue to improve the Umnico platform to make managing channels even more convenient. The redesign of the "Channels" section, along with connection modals for popular messengers and social media platforms, simplifies navigation to make key actions more transparent and accessible.

🔧 What’s New in the "Channels" Section

We updated the trial period banner — now it's more visible and informative. Also adding new channels and managing existing ones is easier than ever.

New Channel Grouping

The showcase of available channels has been streamlined and better organized. Some channels — such as Facebook Messenger, Comments, and Leads — are now grouped into subcategories. The Live Chat has been moved to a separate tab.

Redesigned Connected Channels Table

If you already have active channels, you’ll now see action buttons "Manage Access" and "Set Up Notifications" above the table. Channels are listed by Status priority, Messenger type, Name (alphabetically — letters first, then numbers).

The table now includes:

• Channel name, status, and expiration date in the "Active until" column.
• Visual status labels.
• Available actions for each channel.

The "Reload" and "Authorize" buttons are now available directly in the table for Telegram. We've also added a check for duplicated connections of the same channel.

New Features

• Payments and account balance top up can now be made in the context menu or with buttons inside notifications.
• You can rename or remove any connected channel.

💬 Updated Connection Modals for Popular Channels

We’ve redesigned the connection modals for Telegram, Telegram Bot, and Avito. The new design is cleaner, more intuitive, and free of unnecessary visual clutter.

For Telegram specifically:

• The channel is now simply labeled "Telegram" (instead of "Personal Telegram").
• The connection process has been split into clear, step-by-step instructions.
• During reauthorization, the phone number is pre-filled and locked for editing.

All updated connection modals now include a successful connection screen. You can be sure everything went correctly.

These updates make managing channels more transparent and flexible, while also simplifying the connection process. The changes are already available for all Umnico users.

📩 If you have any suggestions for improving the platform — reach out to our support chat in your personal account. We’d love to hear your ideas!

We're constantly improving Umnico to make your experience with the platform as seamless as possible. We have introduced the feature that allows you to select your preferred currency for paying for your subscription or WhatsApp Business API sessions: Russian rubles or US dollars. We've also made sure that payment amounts are converted accurately.

💱 Selecting Your Primary Payment Currency

Now, when you first access the "Payments" section, a window appears allowing you to select your account’s primary currency. This choice can be changed before your first payment — a reminder is displayed on screen to highlight the option to switch currencies.

Once your first payment is made, the selected currency is saved as the primary one.

For subsequent payments, a selector is available in case you wish to pay in a different currency.

🔄 How Conversion Works

If the selected payment currency differs from your account’s primary currency, the amount will be automatically converted at the exchange rate set by the Central Bank, which is updated daily. The interface displays both amounts simultaneously: the payment currency and the primary account currency.

The conversion happens entirely within the Umnico interface. When you move on to the payment system, the amount is not recalculated again. Even if the exchange rate has changed since selecting the currency, the exact amount shown in your Personal Account will be charged.

💳 Working with Cards and Payment Systems

In the "Payment Management" section, you can add cards in any currency. In this window, you can select the card’s currency. This ensures that future payments are routed to the correct payment system.

• The available payment methods are limited to cards that are compatible with the selected currency.
• The payment is processed through the corresponding system: YooKassa for rubles, Stripe for US dollars.
• Once a payment is successfully completed, the card is set as the default for future automatic payments.

⚙️ Auto-Payments and WhatsApp Business API Session Payments

The system uses the primary card for auto-payments. If the currency on the card differs from the primary currency in your account, the amount is converted using the Central Bank exchange rate.

WhatsApp Business API session payments are made without using stored cards. After a successful transaction, the card is added to the end of the list as a backup option.

We’ve refreshed the look and navigation structure of Umnico, added useful features, and made access to key sections even more intuitive. Here’s a detailed overview of the changes and how the interface functions now.

🧭 Updated Main Menu: Simpler and More Intuitive

The sidebar menu is now clearer and more flexible. At the top, you’ll find a button for quick switching between "Inbox" and "Personal account" modes — making it easier to navigate back to your preferred workspace.

We’ve reorganized the menu structure and changed the order of items.

The Personal account menu provides access to: "Channels", "Integrations", "Users", "Payments", "Partnership", "Templates", and "Profile Settings".

The "Inbox" menu focuses on operator-customer communication and sales tracking. You can show or hide items within it (see customization details below).

The "Help" and "Notifications" sections are always available at the bottom of the sidebar, no matter which mode you’re in.

⚙️ Inbox Menu Customization

The "Inbox" menu can now be tailored to fit your workflow. You decide which items to display. The "Chats" section is always visible, while others — such as "Pipeline", "Tasks", "Visitors", "Analytics", "Chatbots", and "Tools" — can be hidden if you don’t use them regularly.

To customize your view, click the ellipsis icon «...» in the sidebar and open the Inbox menu editor.

💬 New “Chats” Section in Inbox

We’ve merged the previous tabs — "New Chats", "My Chats", and "Archive" — into a single, streamlined "Chats" section.

At the top left of the screen, you'll now find three switching display modes: "New", "Accepted", and "Archived".

Each mode shows the number of active conversations (those with unread messages), and the total number from all modes is displayed above the "Chats" icon in the sidebar. For example, if you have 12 conversations in "New" and 5 in "Accepted", the counter will display 17 in total.

🏠 Choose Your Default Home Page

You can now select which page opens first when you log into your Umnico profile:

• If you choose a "Personal account", you’ll land on the "Channels" section by default. If you have no connected channels yet, you’ll be redirected to "Settings".
• If you choose "Inbox", you’ll be taken directly to the "Chats" section in the "New" mode. If you’ve previously selected another mode and are logging in from the same browser, that mode will be opened instead.

By default, new users start in a "Personal account", while current users will land in Inbox. You can change this anytime in "Profile → Homepage".

📱 Mobile App Access

We’ve removed the "Mobile App" item from the "Help" menu to clear up the sidebar. All information about the mobile version is now located under "Inbox → Tools → Mobile App", alongside "Tags", "Block list", and "Products".

🆘 Support Chat: Always at your fingertips

On key pages, you’ll now see a support chat icon in the bottom-right corner of the screen. It’s available in the following sections: "Chats", "Channels", "CRM Integrations", "Users", "Templates", "Notifications", "Tags", and "Block list".

On other pages (like when you're chatting with a customer), you can still reach the support team by going to "Help → Chat with Support".

P.S.: If you have any suggestions or feedback about the new interface — we’d love to hear from you 💙
Your input helps us make Umnico even better for your everyday work!

We are pleased to introduce an improvement that makes managing chats in Umnico Inbox more convenient and efficient.

Previously, when changing the user responsible for the chat in Umnico, the chat remained in the previous user’s list until the page was manually refreshed.Now, the update happens automatically in real time. The chat immediately disappears from the old assigned user's list and appears in the "My Chats" section of the new one.

This enhancement speeds up workflows and eliminates the need for manual actions. It and other minor updates are already waiting for you in your personal account in Umnico.

We are excited to introduce an update that makes it significantly easier for Bitrix24 integration users to access the right conversation directly from a deal or lead without manually searching through all chats.

📍 Quick Chat Access from a Deal card

Previously, launching the Umnico application from a deal was not provided, requiring users to manually search for the necessary conversation among multiple chats.

Now, by clicking the "Umnico" button in a deal or lead card, the Umnico app automatically opens with the corresponding conversation.

📍 Start a Conversation If There’s No Existing Chat

If there was no prior communication with the contact, the system will prompt the user to create a new chat using the "Write first" feature. This allows you to initiate communication quickly without extra steps.

All these improvements are now available in your Umnico account. Try out the new functionality and enjoy an even more convenient customer communication experience!

We continue to improve our omnichannel messenger every day, adding new features and making existing ones more convenient. In the coming 2025, we decided to delight users of popular CRMs with improved access settings and message synchronization. But let's start with WhatsApp.

📍 Chat history loading when connecting WhatsApp

Previously, after adding a new number linked to WhatsApp, users encountered the absence of old chat records in Umnico. Now, our system immediately loads the history of your communications for the last three chats. Thanks to that you can start working with customers almost instantly, without waiting for new messages.

📍 Chat access management in Bitrix24

Bitrix24 user employees could see all chat records in Umnico, even if they did not relate to the deals for which they were assigned. Now, their access to chat records is limited only to deals where each is assigned as responsible. This innovation improves confidentiality and simplifies working with information, especially for large businesses.

📍 Separate deals in amoCRM for Avito listings

Until recently, messages from different Avito listings were combined into one deal in amoCRM, creating inconvenience in counting inquiries. Now, Umnico creates a separate deal in CRM for each Avito listing. This innovation will not only improve data organization but also significantly simplify customer interaction.

All improvements are already available in your Umnico account. Try out the new features and enjoy a more comfortable work experience!

More and more companies are using messaging apps for customer communication, support, and marketing. And our team, in turn, helps businesses make text-based communication more structured and efficient. We're excited to introduce a new set of updates for all Umnico users.

📍 Contact cards and Geolocation displaying

Previously, messages in WhatsApp or Telegram that contained a contact card or a geolocation weren't displayed correctly in Umnico Inbox. Now, all data is shown accurately, including contact details and location, making communication through Umnico more informative for you and convenient for your customers.

📍 "Accept the last 3 chats" feature

Loading old chats and inquiries received before connecting a messenger to Umnico was previously difficult due to technical limitations. We've fixed this, and now you can load and start working on previously received chats with a single click. These chats are automatically moved to the "My Chats" section and assigned to the user who initiated them.

📍 Simplified Avito channel connection

Previously, connecting the Avito messenger to Umnico required requesting an API key from the marketplace. Now, you can integrate Avito by simply logging in to it directly from Umnico. Connecting to the marketplace has become significantly faster, and the process is more user-friendly.

All of these new features are available to Umnico users in their personal accounts right now. There is no need to update your communication channel settings.