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What’s New In Umnico?

Changelog and features update of the omnichannel communication platform Umnico that will help you to improve your sales, enhance customer support and achieve new business results.

WhatsApp integration update and redesign of the set-up page

📍 New WhatsApp integration engine

Recently Umnico's team has completed a technical overhaul of the internal WhatsApp Web integration infrastructure. Thanks to the update, interruptions in sessions with the user's device are minimized now. Moreover, we have introduced new systems for automatic downloading and synchronization of messages. All that allows us to significantly improve the stability of WhatsApp in Umnico and CRM, along with the speed of sending and receiving messages and files.

📍 Updated view of the integration settings page

For the convenience of users, we have updated the interface of the integration section in your personal account, as a result of which the setup process has become more understandable.

Improved WhatsApp Business API set up and the Umnico iOS app

We have released several updates for you.

📍 Facebook registration and authorization

For new users, we have added a new type of registration and authorization in Umnico using your Facebook account. Facebook users no longer need to fill out the registration form manually. All you need to do is click the “Facebook” button, agree to provide information about your account, and you're all set.

Further logins can be done through your Facebook account as well.

Important notice:

  • To log in through Facebook, you must be initially registered with it.
  • You can change the password in Umnico, and then you can log in with both your Facebook account and your password.

📍 Improved WhatsApp Business API setup interface

We have improved the WhatsApp Business API connection windows inside your account. The whole process is described simply and clearly now. You can also go to the full manual, which describes the connection features on 40 pages with images.

📍 Umnico app in AppStore

Our application has been successfully published in the AppStore and is now available to all users. If you use the TestFlight version, you should download the Umnico app from the AppStore. Our users no longer need to reinstall the app every two months on their iPhones. The new application can be easily found on AppStore by searching Umnico.

Improved WhatsApp Business API connection

UI update for Authorization, Registration and Profiles

We keep improving the interface of our system.

📍 Owner Profile and Operator Profile sections are updated:

  • A lot of visual changes have been made, and a few new fields that you asked for are added;
  • The password change algorithm has been redeveloped to increase security;
  • The notification block is moved to the profile, keeping all the settings;
  • Integration displaying is added for operators, so they can see all channels to which they have been granted access.

📍 New look of Registration and Authorization

The registration and authorization UI has become much more attractive and pleasant. For user convenience, we have also added the ability to select a language at the beginning of the registration and login process.

📍 Minor bug fix

  • Some service interface bugs are fixed;
  • Improved mechanism of funds withdrawal in Partner accounts and simplified windows displaying.

Check out the updated Umnico UI right now in your account.

UI update for Authorization and Profiles

Telegram Supergroups support and new ways of authorization

Umnico has a new set of updates for you.

We have implemented some unparalleled and most desired functions for our users this hot month.

📍 Telegram Groups/Supergroups support

The integration with Telegram in Umnico has started to support all the content of groups, which means that now all groups where you can reply to customers are visible in Umnico and our widget as well. Quoting messages, adding pictures and audio, file sharing and all other functionality also work great in those groups.

📍 Quick registration/authorization via VKontakte

Our new users can enjoy a new type of registration and login to Umnico using a VKontakte account. The fans of this social network no longer need to fill out the registration form manually. Just click the “Sign up via VKontakte” button, agree to share the information about your account and you're all set. All further logins can be performed through your account on VKontakte.

📍 Immense bug fixing

Our developers have found and fixed a large number of bugs in the filters interface. Now all filters will work correctly.

📍 Improved task assignment modal window

We have improved the mechanism of assigning tasks through a modal window in Umnico. Now any task can only be assigned to an operator who can access a deal or a dialog.

Feel free to test all new features right now by logging into your account.

Partnership program update

We really appreciate Umnico's partners Umnico, so we have prepared some nice changes and updates for them.

The table of affiliate deductions is revised.

Now it is divided into two categories: Promoters and Integrators. Integrators have a whole range of percentage grades now.

📍 Who is who?

Promoters are companies or individuals that attract traffic but do not want to advise, set up, and lead the client in the future. Promoters receive 15 percent of all payments of clients they refer.

Integrator is a verified account of a company or individual actively involved in its client management, it provides consulting services, support, and advice on purchasing additional options.

We have designed 3 grades for Integrators:

1. 0­-9 clients - 30%

2. 10­-19 clients - 45%

3. 20 or more clients - 60%

We have raised the maximum commission to 60%.

📍 Furthermore, we have updated the partner account by adding a table with a commission and modernized all the information and latest rules.

New Partnership Program

New design of Task Calendar and duplicates elimination in amoCRM

📍 We keep redesigning our Task Calendar

The view of tasks for the day and month is updated, a new display mode - "Week" is added as well. Now it is much easier and convenient to switch between them. You can see, move, close, and edit tasks using the new mode.

Moreover, we have added a new counter of completed / overdue / in progress tasks in the upper right corner.

We will announce some filters for our Calendar very soon. Stay tuned!

📍 The mechanism of internal search and merging of duplicates by Umnico in amoCRM

We have introduced a new mechanism that searches and merges duplicates. The problem is solved:

  • No more duplicates when reaching first from the widget by phone number;
  • No duplicates if the numbers are incorrectly written. For instance: 7/+7/8.

📍 The connection of VKontakte groups is fixed

Our specialists improved the connection of new groups in VKontakte, now everything works without failures. If you have any difficulties, Umnico support will be happy to assist.

📍 Errors in Bitrix24 are solved

A number of users had some difficulties when setting connectors in the Contact Center. Now everything is fixed, the connection is working without failures.

Feel free to evaluate the new functionality right now in your Umnico account.

New features in Umnico Live Chat

We continue to work on the functionality of Umnico Live Chat. Here are the latest updates:

1. Quick responses and their localization

You can set up quick responses in the chat widget on the site and add up to 5 languages at once.

Here is how it works:

  • add a question that will be displayed to the user in the chat;
  • when it is clicked, a user immediately sees the answer to its question.

How to set it up:

Go to Settings ➡️ Live Chat ➡️ Quick Responses ➡️ Enter a question first, then answer ➡️ Don't forget to save everything.

2. Auto opening of the widget

Now you can set up an automatic opening of the live chat with a timer. Site visitors no longer need to hover over the chat icon on the site, the chat will open itself after a specified time.

How to set it up:

Go to Settings ➡️ Live Chat ➡️ Online chat ➡️ Turn on "Automatically open chat" ➡️ Set the required time to open in the timer ➡️ Don't forget to save everything.

3. Forms localization

We've received a lot of requests about adding forms in multiple languages. All is ready! Now you can add forms in 5 languages at once.

How to set it up:

Go to Settings ➡️ Live Chat ➡️ Forms ➡️ Add a form to the desired localization

4. New functionality for displaying messengers without hover

We have also added new functionality that allows you to display messenger icons immediately in the expanded form without additional hovering over the chat icon on a site.

How to set it up:

Settings ➡️ Live Chat ➡️ Chat settings on the site ➡️ View ➡️ Check the box “Display messengers expanded”.

Feel free to try all these new functions right away. Log in to your account.

Auto opening of Umnico Live Chat widget

The new way to sign in to Umnico and the application localization in Bitrix24

📍 Sign up / log in with Google

We have added a new way of registration and the subsequent login to Umnico with a Google account. New Umnico customers do not have to register and fill out the form themselves from now on.

To register, click the "Sign up with Google" button, agree to the terms of providing your account information to Umnico, and you're done. Your further logins can be performed immediately through a Google account as well.

📍 Umnico application localization in Bitrix24

Our team has completed the translation of all Umnico system notifications in Bitrix24. Both error warnings and "Write first" function always be in the language of your Bitrix24 system.

Log in to your account to check these new features right away.

Use Google Account to Sign In to Umnico

Multilingual support and a new live chat mode

We continue actively working on Umnico Live Chat. This week, we introduce two features at once.

1. Live chat localization

Our chat widget supports multiple languages now. You can set the widget language: Russian, English, German, Spanish and Portuguese.

Here is how it works:

Your site has been adapted for Russian and Portuguese. Previously, your site visitors saw chat in only one of the languages by default, for example, in Russian. 👉 Now, the live chat widget tracks which language is set in the visitor's browser and automatically switches the chat language to the suitable one. Thus, the visitor immediately sees the chat in his language, it turns out as natively as possible.

2. Chat mode — "Messengers button"

You can disable the chat icon in the list of communication methods now. The drop-down list will have only the messengers that you previously added. The function is turned on/off easily: there is an item "Show chat on the site" in the settings. As soon as you turn it off and save the changes, the chat icon immediately ceases to be displayed.

❗ But we were not working on a chat alone. Here are the updates that are waiting for you in your account.

We have completed the implementation of messages loading in real-time in amoCRM.

Now, no matter how you send a message: from the phone, with the Internet turned off or from Umnico account, it will always be pulled into a deal/create a deal. You won't lose any messages.

We have started redesigning the calendar and tasks.

There is already a new add/edit interface, as well as a completed task interface. 👉 The task has a field with the result now. Such a functionality allows you to create new tasks upon completion of the current ones. It also provides an ability to resume the completed task.

Feel free to review all these new features right now by login into your account.

Multilingual support for Umnico Live Chat

Employee avatars in the online chat widget & the update for amoCRM

📍 We have avatars of employees in the online chat now

We have added avatars to Umnico Live Chat. As soon as your operator replies to a client in the chat, its avatar appears next to the message.

What needs to be done to display avatars in a dialog:

  • set an avatar in the user profile;
  • install a chat widget on your site;
  • grant your operator access to that chat.

Important:

  • All automatic messages come with a default avatar.
  • If a user did not set an avatar set, it is replaced by the default one.

📍 New index page on the site

We have updated the main page of the website. Now it looks more modern and provides more information about the service.

📍 Special update for amoCRM

We have fixed the bug in amoCRM that interfered with the work of bots. Now "Message" does not appear before the text of a message, so the bots can work without failures.

You can review all that new functionality right now by login into your account.

Employee avatars in Umnico Live Chat

Umnico Android app has moved

The link for Umnico app on Google Play has changed. If you have an Android smartphone and haven't reinstalled the app yet, please, do it right now.

Umnico Live Chat has a lead form now

We keep improving the functionality of the live chat for a website. Now forms are available for you.

This functionality allows you to receive client details (such as name and phone number) before the dialogue starts.

The form is mandatory for a user. Such data will help you to contact the client later or validate it. This functionality can also be conveniently used to collect contractual information of users who contact you after working hours.

How to set up Forms:

  • Click on Settings ➡️ Website Chat ➡️ Forms
  • Add the fields you need

After a client fills in the form in the chat, a deal with that data is automatically created in Umnico.

Feel free to test the new functionality of Umnico Live Chat right now by logging in to your account. We are glad to remind you that our online chat widget is free and suitable for almost any site.

Lead Form in Umnico Live Chat

Employee mapping in amoCRM updated

We have finished working on mapping in amoCRM. From now on, employees see only their dialogs in the amoCRM widget by default. A user who has access to all dialogues is an exception.

The functionality works immediately after the connection for new clients. Current customers need to receive one message in each dialog, and new settings will be assigned correctly.

You can check that new functionality right now. Just log in to your account.

Telegram group chats are available now

We have added functionality that many customers have been waiting for! Umnico now supports Telegram group chats. You won't miss a single message from your customers and will be able to join discussions quickly.

Group chat functionality works within the framework of regular integration with Telegram Personal, and it is available right after the connection. Everyone who uses that integration already can leverage group chat functionality with no additional action taken. To reveal group chats, you need to receive at least one message from any group member.

Telegram group chats support all types of attachments, stickers, voice messages, and citations.

Feel free to check the new functionality of Telegram group chats right now by logging in to your account.

Telegram group chats in Umnico

Pipeline update and new features for partners

📍 Pipeline update: New functionality

By popular demand, we have finalized the pipeline (sales funnel). It now shows and indicates all unaccepted and unassigned dialogues. Bulk actions are also available for them, including accepting a dialogue.

📍 New iOS app

We have updated Umnico app for iOS devices in Apple Store. The current version of Umnico application will no longer be supported soon. We strongly encourage all users to reinstall the application as soon as possible to continue working with Umnico platform on mobile devices.

Download new version of Umnico App here.

📍 Umnico is on Bitrix24.com marketplace

We have added Umnico application to international Bitrix24 store (on the .com domain). From now on, all customers who use that store and Bitrix24 in English can easily find us on the marketplace and install the application right from the store.

📍 New functionality for our partners

Now integrators and partners can invite clients directly from Umnico's interface. This is how it works:
- Go to Partners section - Add a new client.
- Enter the email address you want to send the invitation to.
- The letter with the invite ships to the specified email. That registration will immediately take place taking into account the referal link and will be added to partner account.

Unaccepted dialogues in the sales funnel

The iOS app is changed

We have updated the iOS mobile app in Apple Store. The current version of Umnico application will no longer be supported soon. We strongly encourage all users to reinstall the application as soon as possible to continue working with Umnico platform on mobile devices.

Download new version of Umnico App here.

New payment options and tutorial

📍 New payment options: pay in USD

From now on, our customers can pay for the subscription in U.S. Dollars from anywhere in the world. All customers who previously paid in rubles can switch to paying in USD. Please, contact our technical support if you want to change the currency of your payment.

📍 Welcome tutorial

All new customers are be able to learn about the main functionality of the service through a tutorial. Thanks to capacious texts and videos, you can learn how to work with Umnico. Current customers can go through atutorial by clicking "Help" - "Training" in their account.

📍 Changelog page

A new page has been published on our site, which contains the information about all the updates and announcements. Now you can follow our news not on social media and instant messengers only, but also in Umnico itself.

Log in to your personal account to get acquainted with the new functionality, or sign up for a free trial if you are not familiar with the service yet.

Update: Pay in USD

New functionality - notes in dialogs

📍 Let's start with the main thing - we've added notes!

Notes are a new kind of comment that stays in the dialog history forever. It's much more convenient than regular comments that can be deleted by a colleague. Besides, notes allow you to leave a lengthy message.

It's easy to use: click on the icon and add a note.

Only adding notes is currently set up; editing and deleting will be coming soon.

📍 Added a fixed link to start a WhatsApp conversation from a chat on the site.

How it works:
- If a customer starts a chat on the site from their phone and wants to continue the conversation on WhatsApp, tapping the icon will open the app on their phone.
- If the client comes in from a computer or laptop, the dialog will open in the app (if there is one) or in the web version (if there is no app).

📍 We’ve added Avito connector to Bitrix24 - now it's even easier to set up the integration.

📍 Remember that Discord and Facebook Leads can be connected for free.

Update: Notes in dialogs

An updated online chat interface

1. We continue to actively update Umnico Live Chat. The interface of the chat room has been completely updated, and the features are being worked on continually. We will tell you about the updates soon.

2. We've added the functionality that many have asked for. Now filters are not flipped when the page is refreshed. You can always reset filters by clicking on the cross.

3. Fixed some annoying little bugs so that nothing will distract you from your work.

Online chat interface is updated

WhatsApp Checker now in amoCRM

Umnico update digest:

1. The WhatsApp Checker is now available in amoCRM.
The checker works fully automatically. How it works:
- Open the transaction and pay attention to the field with the working phone
- If there is a green handset next to the phone, the number is registered on WhatsApp
- If you see a pale green handset, the number is not registered on WhatsApp
- If you see a gray handset, then it has failed to establish whether the number is registered to WhatsApp or not.

2. We've added support for real-time WhatsApp messages.
Now, whenever you send a message from the WhatsApp app or the web interface, they will always get to the Umnico dialogue without synchronizing the dialogue. Low or no internet speed is no longer an obstacle. As soon as the connection stabilizes, all messages will go straight to Umnico.

Hurry up and try it out.

Update: WhatsApp Checker in amoCRM

Unlimited online chats and WhatsApp group chats

We've added two important features you've been asking for.

1. Support for WhatsApp group chats.
Now you can reply to customers not only in private conversations but also in group chats. The functionality is already available and is included in the cost of the WhatsApp integration fee.

2. Added the ability to create multiple chats simultaneously on the site.
Now you can create as many individual chats as you need for your tasks. Create an unlimited number of chats for free.

Changelog Update

New integration - Discord

Another functional integration has been added to the Umnico piggy bank, this time it's Discord.

Support for private messages is fully implemented at this moment. In the nearest future we plan to add support for group chats.

The integration is already available to connect. Contact technical support to start testing.

Hurry up to evaluate the new functionality.

Update: Discord Integration

New integration - Facebook Leads

A list of important updates:

1. Just a reminder that Umnico has changed the terms of the trial period. New users can connect 20 integrations of each type simultaneously for the trial period, for example, 20 Instagram accounts, and 5 operators to test the full functionality of the service.

2. There is a new Facebook Leads integration. A brand new integration format allows you to pull a completed form into the Umnico interface, where it can be fully processed. Facebook leads integration is available free of charge for testing, contact technical support for more details.

3. We added a new beautiful page about our company .

4. We closed the bug in amoCRM with an indeterminate indication if a user was the first to send a message by nickname from the Umnico widget. Now everything works correctly.

You can evaluate the new functionality right now!

Update: Facebook Leads

New payment method and number of notifications display

A list of important updates:

📍 As a reminder, Umnico accepts payments from all cards without any restrictions. At the moment, payment is only possible via a link. Please contact technical support or the sales department for an invoice link.

We also added a new payment method - PayPal invoice. Please contact technical support or the sales department to generate and send an invoice.

📍 Number of notifications
Umnico now displays the number of messages from support and the number of notifications for tasks that are approaching their due date.

📍 New section in settings
In the new section you can manage mail templates: create, edit, delete. In the near future, we will add a tab with text templates to work with all integrations as well.

📍 We’ve added a new page, which will be displayed in case of connection problems: 404

📍 New trial conditions
New users can now connect 20 integrations of each type at a time for a trial period, such as 20 Instagram accounts, and 5 carriers to test the full functionality of the service.

📍 We are actively working on speeding up our system. Over the past 3 weeks, the download speed has become more than twice as fast.

You can evaluate the new functionality right now!

Changelog Update

What to do with Facebook and Instagram integration?

Friends, we are all experiencing a very difficult situation around Instagram and Facebook right now.

There are a great number of companies interested in VKontakte, Telegram personal/bot, and Odnoklassniki integrations and our service support all official variations of these integrations.

Connect the necessary integrations now.

Answers to frequently asked questions:

1. Will the integration with Instagram work?
In our service, the integration with Instagram will work as usual without any glitches or VPNs. You can reply to Direct posts, comments, and Stories in the Umnico interface without restrictions.

2. How do I integrate Instagram?
The integration is done the same way as before, but now you need to use a VPN service to connect. A VPN is only required to connect, you don't need a VPN to continue to work.

3. How can I pay for Umnico with cards of non-Russian banks?
To pay for the service using cards of non-Russian banks, please contact technical support to issue a payment link.

4. Can I test the integrations for free before buying?
Yes, we can provide any integration for testing completely free of charge; get details via chat.

Please call us or write to our live chat if you have any questions or need to test the integrations. We will gladly help you.

Payment acceptance for all cards and countries is now open

Umnico can once again accept payments from all cards without any restrictions. At the moment, the payment is possible only via a link. Please contact technical support or the sales department for an invoice link.

We also added a new payment method - PayPal invoice. For invoice preparation and sending, please contact the technical support or sales department.

Paying for Umnico from abroad

Due to restrictions, users can no longer pay for Umnico with Visa, Mastercard, and JCB cards from foreign banks.

At the moment, only MIR, Qiwi Wallet, and UMoney cards are available for payment on a preset invoice. For invoicing, you should contact technical support or the sales department.

In the coming days, Umnico will implement payment by all cards, and we will inform you about any possible future changes.

In case of any questions about payment, please contact technical support.

WhatsApp Number Checker in WhatsApp Business API Integration

New functionality added and bugs fixed

📍 WhatsApp Number Checker when using WhatsApp Business API integration
Now WABA users can also find out whether a given number is associated with WhatsApp or not. The working principle is exactly the same:
— Enter the phone number;
—Click on the check button.
The system will show whether the number is associated with a WhatsApp account.

📍 We’ve added a full selection in the external Umnico widget. Now you can highlight and copy any information without restriction.

📍 Fixed a bug with a jumping date in dialogs; if there is more than one on the page. Now the dates are always displayed correctly.

📍 Fixed a bug with highlighting message text in dialogs. Now, when you double click, a word is highlighted, and when you click again, the whole message is highlighted.

Umnico's external widget locking changes

Umnico has some important new updates

📍 Improved security
Our team always pays special attention to system and data security. With the new update, the authorization algorithms of accounts have become much more complex. The overall security has improved many times over.

📍 Changes to the blocking conditions of the Umnico external widget
If you forget to pay the rate, your access to the service will be blocked, but we've added the ability to write to support, request an invoice, or clarify any issues.

📍 System notifications in the Umnico external widget
Notifications from Umnico can now be seen, not only in the service itself but also in external widgets that are installed in CRM systems. In the upper left corner, there is a bell that will be lit up in red for 24 hours from the moment when the last notification was received.

Drafts in Dialogs

We updated the drafts.

We've incorporated a new functionality: now, everything you wrote in your dialogs but didn't send will be saved in a draft, which you can send later. How it works:
— An unsent message in a dialog saves to draft,
— Next to the dialog where there is "Draft", click on the icon of a pencil and the message will appear.

You can evaluate the new feature right now!

Drafts in Dialogs

Be the first to write via WhatsApp Business API

We continue to incorporate new features to make your communication with customers even more effective.

Latest updates:

📍 The ability to start conversations in the WhatsApp Business API using templates
The long-awaited feature is finally available. WhatsApp Business API users can now be the first to start a conversation using service templates.

📍 Message delivery status in Facebook Messenger
Message status is now available in Facebook integration as well. Everything works in the same way as in the Instagram and WhatsApp integrations. The new conversations will display two blue check marks next to messages if the message is read. No checkmarks? That means the user hasn't read it yet.

📍 WhatsApp Checker now available in Bitrix24
The new feature we talked about last week is now available in Bitrix24. How it works:
— Enter a phone number in the transaction;
— Bring up the Umnico app;
— Click on the verification button.
The system will show whether the number is associated with a WhatsApp account.

You can evaluate the new functionality right now!

Avatars, user response logs, and WhatsApp Checker

Monday is the day of great news!

Umnico now has avatars and user response logs. So it's now possible to find out which user has sent a message to a customer. This feature is very helpful if several users have access to the same integration.

But that's not all! We've added a new feature - WhatsApp Checker.

You can now know if a phone number is associated to WhatsApp before you send a message first. How it works:
— Enter your phone number;
— Click the check button.
The system will show whether the number is associated to a WhatsApp account.

You can evaluate the new functionality right now!

Task Access and Dialog Availability Time Display

Let's start the last month of winter with some updates. Here's what we've been working on lately:

📍 Task Access.
Users can now see all dialogs and tasks. You can configure this option under Settings - Operators. 🙌 We do not plan to stop here and are actively working on the development of profile settings.

📍 Displaying dialog availability time
We added a countdown timer to the dialog that shows how much time a user has left before the dialog closes. The update is relevant for integrations of: Instagram, Facebook, and WhatsApp Business API.

📍 Channel selector to write first in amoCRM
Now you can select which channel the message will go to if you write to the customer first. Channels to choose from: Telegram/WhatsApp.

📍 New WhatsApp Business API page with template purchase*
On the updated page, you can see the number of sessions purchased and also purchase additional sessions.

* The WhatsApp Business API tab is only available to those who have purchased the WhatsApp Business API integration.

You can connect the new features in your account now!

Free email integration and employee mapping in amoCRM

It's been a while since we told you about the updates. However, we have a lot of them piled up!

📍 Free email integration
You probably already know about it, but in case you haven't connected it yet. Here's a reminder

📍 Employee mapping in amoCRM
Employees can now see only the required channels in the amoCRM widget. We know you've been waiting for this!

📍 CRM systems widget updated, now available:

  • Ability to sync dialog;
  • Ability to select a language;
  • Ability to enable/disable audible message notifications;
  • Display of tariff expiration date;
  • Display of incoming phone number or login in the widget table.

📍 Multicurrency support in your account

📍 New audible notification for reminders about tasks

📍 Ability to turn on/off audible notifications for messages and tasks in your account

📍 Select WABA templates in the interface

📍 Certificate replacement on nginx (solves the problem with old OS without updates)

Connect the new features in your account now!

All updates on the Umnico Telegram Channel

Subscribe to our Telegram Channel to stay abreast of all Umnico updates and access a list of earlier changes to the communications platform and omnichannel service.

t.me/umnico

All updates on the Umnico Telegram Channel