Free Online Chat Software For Websites
More chats on your website — more deals and happy clients for your brand.
Set up Umnico Live Chat, free omnichannel live chat, on your business website to get more leads and solve customer problems faster.
Easy set-up • Free forever • Scalable
What is a live chat or online chat?
Live chat or online chat software on a website is a small widget window on a web page, through which a visitor can ask a sales rep or support team a question and get a prompt answer.
In e-commerce, real-time chats are an opportunity to answer customer questions and help with purchases in real time. Chat on the site is also an opportunity to reduce the cost of incoming and outgoing calls. Customers prefer web chat to other means of communication because it's convenient, instant, and doesn't distract them. Companies choose live chat widget because it allows them to get insights into customer activity and quickly route inquiries to relevant employees and departments.
Thanks to website chat software, you can increase traffic to purchase conversion rate and gain deeper insights into your site visitors' demographics.
How does chat software work?
Why use live chat software on a website?
The implementation of an online chat software serves as a valuable addition to a business's customer support suite, providing tangible benefits to both companies and their website visitors. It aligns with the modern expectation for real-time, personalized interactions, and contributes to a heightened overall customer experience.
Why 5,000+ businesses choose
Umnico?
Umnico Live Chat is much more than just a traditional chatting application — this omnichannel messaging platform provides integrations with email, VoIP, popular social media and instant messaging services. It helps process incoming messages from all channels within a single convenient interface, while saving the conversation records for further analysis.
Chat with customers where it is convenient for them
Convert your web chats into deals
Know your customer before they contact you
Don’t wait for the first message
Every visitor is a potential customer
Work faster than your competitors
Keep selling even outside business hours
Identify growth opportunities faster
How to add live chat to your website?
This live chat can be installed on your website within less than 5 minutes, and it takes three simple steps.
Sign-up to Umnico — the omnichannel messaging platform. It takes less than a minute.
Create and customize the live chat widget in Umnico Inbox settings, so it can adhere to your brand guidelines. Then you will get its HTML code.
Insert the code on each page of your website right next to the closing </body> tag or use pre-build plugins for CMS.As soon as Umnico Live Chat code snippet is deployed on your website, you are ready to go. From now on, you can start collecting data about your website audience, engaging your visitors with a proactive conversation, linking instant messengers, generating leads with custom forms and much more.
How to customize your new live chat widget?
After installation, the chat is ready to use immediately, while all additional settings are available in the control panel. You can customize the widget’s appearance, connect messengers and social media channels, set up auto-replies, greetings, lead forms, ticket distribution, localization into other languages, and quick-reply templates.
Detailed instructions for configuring and customizing the online chat are available in the Umnico Live Chat Knowledge Base.
What differentiates Umnico Live Chat from other chat software?
Umnico Live Chat is a real conversion booster that helps businesses facilitate their online customer communications and discover incremental lead sources.
| Website with a regular web chat | Website with Umnico Live Chat | |
|---|---|---|
| Omnichannel Real-Time Customer Support | - | + |
| Unlimited websites, chats and visitors | - | + |
| Cross-platform message forwarding | - | + |
| Proactive customer engagement with custom greetings | - | + |
| GPT-4-based Conversation AI to enhance First-line support | - | + |
| Broadcasting Messaging & Message Blasting | - | + |
Text website visitors from mobile devices
With Umnico, sales managers and help desk staff can connect with customers using smartphones and desktops. Its browser-based version works on any PC and does not require installation, while mobile apps are available for iOS and Android. Communicate with customers on the go and never leave any inquiry unanswered.
Rich Live Chat features to boost sales and improve support
... and many more awesome features are coming soon.
Enjoy professional live chat software for free
Umnico’s online chat for your website is 100% free. Use it to communicate with your website visitors and track their interactions. Premium subscription is not required to leverage the online chat’s basic functionality. The advanced features of social media and instant messengers can be added when necessary as part of our premium subscription. The trial period is available. The rates depend on the number of connected channels.
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"Umnico provides us with full control over the correspondence between employees and clients at our company"
"Our conversion rates have gone up. The request processing has become more transparent and simple"
"Thanks to Umnico, my business has become more systematized, conversion to sales rate has improved and leads have stopped being lost"
Frequently asked questions
Do you still have questions about Umnico Live Chat functionality? Our clients are most often interested in the following nuances:- How do I add and install this online chat for my website?
- Umnico provides a ready-to-use online chat widget. You need to insert its code snippet before the closing </body> tag on every page of your website, which ensures that the content loads in a timely manner.
You can also customize the chat widget location on the site and its appearance: color, background, operator avatars, greeting text, working hours and response time, size, the location of the button to call the online consultant.
- How to connect social media and instant messengers to your live chat?
- You can add links to your social networks and instant messengers in the online chat interface. So the website visitors will be able to write to the online chat or in one of the specified additional communication channels.
You can also connect your social media accounts and instant messengers to Umnico. The service will collect all messages from different channels in a single window. Check more details on the Umnico Inbox page.
- What is the difference between a chatbot and an online chat?
- The chatbot gives users answers to frequently asked questions using ready-made templates, but it cannot process questions that are not in its database. On the other hand, online chat enables live communication between your client and the business, such makes communication more personalized. Your client can ask all their questions and get detailed answers. Modern customers especially appreciate brands and companies that practice interpersonal communication (between real people), which indicates a high customer focus of the business.
- How does chat on a site affect sales and support?
- Online chat replaces a consultant in a brick-and-mortar store. If users have questions, it is easier for them to write to a live chat or have a conversation with an online consultant, rather than wait for an answer by email or phone. The faster your users receive a response, the faster they will make a purchase decision.
Here are some other benefits of online chat software:
• Contactual information collection and lead generation
• Objections tackling. An operator can answer the question and also dispel all the user’s doubts about a product or service.Fast and high-quality real-time support, personalized review of all inquiries and collection of contact information — all of these can increase the company’s sales and customer loyalty.
- How to test live chat software?
- By signing up on Umnico, you receive permanent free access to the online chat service for a website, in addition, you will get a free trial period with full access to Umnico functionality so that you can evaluate all the capabilities of the omnichannel communications platform.
- What data can be tracked with Umnico Live Chat?
- Umnico provides rich and insightful data on all customer interactions. It includes the number, content, and time of inquiries, as well as employees’ performance: response rate, completeness of responses, conversion rate, and the number of sales.
- Does the live chat widget work on mobile devices?
- Yes! Our widget works and looks great on any device — from a computer to a smartphone running on iOS or Android. Umnico mobile app provides a convenient way to stay in touch with customers on the go and provide timely support in any situation.
- Can I use templates in the live chat?
- Yes. You can set up a welcome message and use templates to answer frequently asked questions of your customers. Moreover, you can utilize hotkeys to reduce the response time of your service staff.
- How can I use the online chat widget on my website for lead generation?
- Umnico Live Chat provides tools to create forms for customers to fill out before initiating a chat. This way, an agent can collect contact information and continue the conversation later via email or phone if a customer’s inquiry solution requires some time.
- How to choose the right live chat software?
- When choosing a live chat provider, it is important to look at what features they supply and pick the most suitable one in terms of functionality and price. Umnico Live Chat is a free service that covers all company’s needs related to live chat communication with customers.
- Is it possible to remove the Umnico logo from the widget?
- Yes, it is possible to hide our logo in the widget for a small fee rate plan. Moreover, our team is ready to come up with a well-tailored custom solution that meets your business needs.
- What are some best practices for using free live chat software?
- Since customers like live chat for its real-time character of communication, it is important to maintain a short response time and quickly route inquiries to competent operators. Personalization is another key aspect of live chat interactions. It aims to provide a tailored response to every customer but doesn’t neglect automation capabilities, such as templates and hotkeys, to streamline the workflow.
- How can free live chat increase the conversion rate for business?
- While writing an email or making a phone call diverts the customer's attention from a website, decreasing the chances of them returning to it later, a live chat widget embedded right on the webpage is a great way to provide support and gain the trust of new clients, directing them from brand discovery to registration or checkout. Live chat’s convenience and fast responses lead to greater customer loyalty and the development of long-term relationships between them and the brand.
