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Free online chat widget for websites —
Umnico Live Chat

Set up free omnichannel live chat on your business website.

  • Engage clients on your site
  • Respond promptly to visitors' questions
  • Help solve customer problems online
  • Improve sales and customer support

Your customers no longer need to wait for a response in a live chat on your site. They can continue the dialogue in any messenger convenient for them.

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Umnico Live Chat — 100% Free
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Monitor and engage your traffic
Get to know your visitors better, reach out to them first, engage with a chat to get more leads and purchases
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Expand business opportunities
Connect social media and instant messengers to live chat, track sales, and increase conversion rate
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Get customers, not just visitors
Live chat conversations on your website will help to turn visitors into regular customers of your business

What is live chat software?

Live chat for a website, also known as online chat widget, is a small window for texting on a web page, where a visitor can ask a sales rep or support team a question and get a prompt answer.

Web chat software allows a brand to answer customer questions and assist in check out in real time. A chat widget on your site is also a proven way to reduce the expenses on phone support.

Thanks to online chat, you can improve the conversion rate and sell more without increasing traffic.

What are the benefits of live chat?

Online chat software on a website allows you to resolve customer issues promptly, eliminating typical issues when placing an order.

  • Circle — Money Visitors are less likely to leave your website without taking a desirable action
  • Circle — Quality Fewer rejections of purchases and orders
  • Circle — Repeat Repeat visit and purchases rates on your site increase
  • Circle — People Your business website generates more leads for your sales team

How to add a chat widget to a website?

This live chat can be installed on your website within less than 5 minutes, and it takes three simple steps.

  • Omnichannel messaging platform Umnico UI

    Sign up to Umnico — an omnichannel messaging platform that combines many instant messengers and social media in one app.

    1
  • Umnico Live Chat customization

    Create and customize the live chat widget in Umnico Inbox settings, so it can adhere to your brand guidelines. After that, you get the widget’s HTML code.

    2
  • Live Chat code insertion on WordPress

    Insert the code on each page of your website right next to the closing </body> tag or use pre-build plugins for CMS.

    3

Increase conversion and engagement rate among your website visitors

Sign up free

Omnichannel chat that utilizes the functionality of instant messengers and social media

Combine the online chat on your website with a variety of messengers and social media, including Instagram, WhatsApp, Telegram, Facebook, Discord, and others.
Chat with clients seamlessly on multiple channels according to their preferences. Generate leads and work with all inquiries in a single window of Umnico app.

Umnico Live Chat can aggregate messengers
Popular CMS that support Umnico Live Chat

Chat plugin to benefit popular CMS

Umnico Live Chat is suitable to work with the majority of popular Content Management Systems: WordPress, Wix, Tilda, Shopify. To install the widget on your website use our plugin or leverage the open chat API to use live chat with your business application.

Not just a live chat, but a visitor monitoring system

Website visitor monitoring system to gather real-time traffic insights

Umnico Live Chat widget shows who is visiting your website. In real-time, you can analyze the audience of your business, see what pages people visit, which sites brought them to your website, as well as their operating system and device type. Moreover, if you have already communicated with a website’s visitor, Umnico shows their card and the entire history of the conversation. If you have multiple websites with Umnico Live Chat widgets installed, you get access to separate visitor analytics for each of them.

Online consultant with the ability to reach website visitors first

Online consultant with the ability to reach website visitors first

The unique functionality of Umnico Live Chat allows you to start a dialogue with a website visitor first, focusing on the conversation and engaging them in dialogue. Correspondence can be started directly from the "Visitors" section, with prior knowledge of all client's actions on the website. Operators and consultants do not need to wait for a visitor to open a chat and write a message themself. Now, not a single visitor to your website will be left without attention.

Omnichannel messaging on smartphones

Live chat app to text with clients on mobile devices and desktop

Umnico is designed for sales managers and helpdesk staff to chat with customers on any device. Its web-version works on any PC and does not require installation. The mobile application is available for iOS and Android.

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Live chat software that monitors team performance

Keep the performance of your employees and operators under control:

  • monitor the quality and the speed of responses
  • track and process complaints or suggestions
  • set reminders to send sale offers to maximize revenue
Umnico analytics board
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Open chat API and pre-built integrations with CRM

Connect social media, instant messengers, CRM systems, and other popular services to the chat widget. Leverage pre-built integrations and open API based on Rest and Webhooks architecture. No web developer or engineer required. A simple and understandable code allows you to use the functionality of Umnico Live Chat with any business application or CRM.

Advanced chat software functionality to supercharge your website

A diverse set of features to improve your business productivity and improve the conversion rate on your website.
Chat with customers where it is convenient for them

Customers no longer need to keep live chat open to solve a problem. Any conversation can be continued in a messenger convenient for them.

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Templates and hotkeys

Ready-to-use templates and hotkeys save time for your stuff by facilitating repetitive work. Any photos, audio, and video files can be attached to templates.

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Customization

Customize the location, color, and background of a widget, agents’ avatars, welcome text, response time, chat button’s size and location.

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Notifications

Your employees never miss a single message when notifications in Telegram and Email are enabled.

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Everything is supported

Share photos, audio, video, documents, GIFs, and emojis.

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Sales pipeline (KanBan)

Track your sales, find bottlenecks in the process, and eliminate them efficiently.

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Enjoy professional live chat software for free

Use Umnico Live Chat for free to communicate with your site visitors and track analytics. Premium subscription is not required to leverage the basic functionality of the online chat.
Social media and instant messengers features can be added later as a part of Premium subscription.

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“Umnico provides us with full control over the correspondence between employees and clients at our company”

Vladislav Tikhonov, Mojito Management Company

“Our conversion rates have gone up. The request processing has become more transparent and simple”

Robert Movsesyan, Doors Jaguar

“Thanks to Umnico, my business has become more systematized, conversion to sales rate has improved and leads have stopped being lost”

Sergey Alimov, Maneken Brand

Engage your visitors with a friendly and innovative live chat experience

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Frequently asked questions about Umnico Live Chat and its features

Do you have any questions about Umnico Live Chat and its functionality? Our clients are most often interested in the following topics:
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How to add and install the online chat for my website?

How to connect social media and instant messengers to your live chat?

What is the difference between a chatbot and an online chat?

How chat on a site affects sales and support?

How to test live chat software?

What data can be tracked with Umnico Live Chat?

Does the live chat widget work on mobile devices?

Can I use templates in the live chat?

How can I use the online chat widget on my website for lead generation?

Do you still have a question or need some help?
Submit your inquiry and our experts will contact you shortly. We’ll be glad to share the best customer communication practices for using live chat on your website and converting visitors into loyal customers.
By submitting your personal data, you agree to the website privacy policy, collecting and processing your data.
Any other issues?

By submitting your data, you agree to the privacy policy posted on the website, as well as to the collection and processing of your personal data.

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