Telegram and amoCRM integration

Consistent, official Telegram Personal and Telegram Bot integration with amoCRM for business promotion and sales growth.

Communicate with customers via Telegram in the familiar CRM interface.

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Reach out to clients first from any deal card

Exchange with message and file

Employ Telegram group chats

What is amoCRM and Telegram integration?

amoCRM integration with Telegram is a merge of one of the most popular CRM systems with a Telegram messenger — the main communication channel for most clients.

All dialogs, data and deals are saved in amoCRM when your clients contact you via Telegram. This allows you to generate sales reports, offer relevant services, make predictions about next purchases and much more.

The official integration mechanism will let you use the key features of Telegram Personal and Telegram Bot without risk of account suspension or traffic limitations.

Contact your client first with Telegram and amoCRM

Reach out to a client first by its username or phone number

Integrating Telegram with amoCRM allows you to start correspondence with customers first right from a deal card or in Umnico widget.

After the integration, the client’s phone number and nickname will automatically be linked to the deal. You will be able to use the full functionality of the messenger: send service mailings, use attachments and stickers.

Utilize multiple Telegram accounts and Telegram Bot

Connect multiple Telegram accounts to amoCRM at once. Messages from all accounts can be responded in Umnico widget. Each employee can use a separate account for sending and receiving messages.

Create and connect chatbots to automate answers to common user questions without wasting company employees’ time.

Group chats in Telegram integrated with amoCRM

Engage customers in Telegram group chats

Discuss offers, products or services in group chats using Umnico widget. Don’t miss a single message from interested client thanks to Telegram Personal’s notifications and group chats feature, which requires no additional configuration.

Reach out to any Telegram user from a group chat directly, turning them into a prospect or opening a support ticket.

Get amoCRM and Telegram connected by yourself

Is it possible to integrate Telegram with amoCRM in 5 minutes? Get a taste of it with Umnico and see for yourself

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Send newsletters by Telegram from amoCRM and track statuses

Send promotional, news and technical newsletters without risk of account suspension thanks to messenger and CRM integration. Use predefined segments and texts for newsletters, in order to deliver important information to users on time.

Stay up to date if your message has been delivered / read by your customer directly in amoCRM dialog window thanks to delivery status tracking.

Supervise employees who are communicating with clients from personal accounts

If your employees are communicating with customers via personal Telegram accounts, simply connect them to Umnico. You’ll be able to track all chats, control the quality of consultations, monitor the speed of responses and sales processes.

Text, images, audio and files sharing with Telegram and amoCRM

Receive and send text, photos, documents and stickers from amoCRM

Exchange messages with customers without delays in receiving and sending. Your correspondence history is synchronized instantly.

Utilize all available attachment types: documents, images, voice messages, videos, stickers. Set up templates with ready-made answers to popular questions.

Should you have any questions, we’ll help every step of the way.