Umnico Inbox — many instant messages and social media in one app

Omnichannel messaging platform Umnico Inbox

Receive and process inquiries from business messengers and social media in one omnichannel platform.

Raise sales without bringing in new traffic and improve support through business messengers

Stop losing client messages

All discussions with customers are accumulated and stored in one window

Process
more claims

Respond to more customer inquiries on time and with less effort

Manage
your sales funnel

Convert requests into transactions by viewing chats and messages

Omnichannel messaging is a solution for delivering seamless, ongoing conversations, across all messaging platforms and social media under one interface.

Umnico Inbox is a robust platform and all-in-one messenger that unites modern communication channels employed by consumers in one window.

Connect social media and instant messengers in a couple of clicks
Communicate with all clients with a single application
Manage your sales and support desk efficiently and with no hustle

Umnico Inbox delivers official and secure solutions to grow your business.

1. Register for free

takes less than a minute;
minimum data required;
no commitment.

2. Connect messengers and social media

a few clicks are needed;
official API provided;
no correspondence leakage.

3. Start selling more and effectively

communications are simplified;
brand loyalty increases;
sales increases.

Umnico Inbox uses the official integrations with world-leading instant messengers and social media. There is no risk for your account to be suspended.

The systematization and integration of business messengers provided by Umnico service can boost the efficiency of your company.

Test the full functionality of Umnico - the omnichannel platform that merges business messengers and social media!

Start for free

25+ official integrations supported

Well-tailored integration with any system

Web-based live chat

Connect a universal chat on your site to communicate with clients and customers, answer their questions, help solve issues, and grow sales.

Features:

Connect your instant messengers and social networks to this online chat, so your clients get the opportunity to communicate with you in any channel conveniently
Create your individual chat design with the color picker
Set up auto-messages in case the client writes after business hours or your managers are not available
Customize templates, hotkeys, and notifications
Share any files with client
Collect contact information of your website visitors through lead forms
Use employee avatars in the online chat to make conversations friendlier

Connection:

To set up the online chat, paste the code on each page of your site before the closing tag, it should take less than 5 minutes.

Instagram Direct + Comments

WhatsApp Business API

Telegram Personal

Telegram-bot

Viber-bot

Facebook + Comments

VKontakte + Comments

VoIP telephony

Avito

Odnoklassniki

Discord

Auto.ru

Apple Messages

WeChat

amoCRM

Bitrix24

and even more

Test the full functionality of Umnico - the omnichannel platform that merges business messengers and social media!

Start for free

Umnico Inbox consolidates messages from all communication channels in one window, so your managers do not need to switch between different apps and tabs.

After employing Umnico you will be able to:

Process all inquiries with one application
Appoint responsible managers
Set tasks and check their statuses
Track the history of every request
Use hotkeys and templates
Exchange any files without traffic restrictions

Umnico Inbox omnichannel communication platform provides a virtual Kanban-style board with cards to visualize working with sales leads. It brings the essential features of popular CRMs, such as pipeline, so you convert your clients into customers with high velocity and more efficiently.

The pipeline is a powerful analytics tool for tracking customer progress through each step of the sales process. Easily create statuses, and sort leads with an intuitive drag-and-drop workflow.

The sales funnel can be easily customized for any requirement and task.

Sales funnel and pipeline in Umnico Inbox

Communication automation in instant messengers and social media

Umnico Inbox offers free functionality of automatic actions in chats, which can significantly improve the speed of inquiry processing, as well as increase sales conversion. For example, an incoming message can be automatically routed to a relevant operator, according to a communication channel or other triggers.

You can set up automatic responses to incoming messages during non-working hours or when an inquiry moves to another status in a digital pipeline, as well as program inquiry’s routing to a responsible specialist, when a certain status is used, or if a client sends updates. Not a single inquiry will be left without proper attention, and customers won’t go away to your competitors.

Process sales or support requests on the go and at any time with the Umnico mobile app.

Provides the key functionality of the service
Incoming message notifications are supported
You can take photos and send them to chat directly
Available on iOS and Android

Set up and try out all the functions of Umnico Inbox — an omnichannel platform for social media and messenger right now!

Try it for free

Analytics and control of the operators' performance

Analyze all the information on the inquiries, evaluate the employees’ performance and their response time. All statistics can be grouped by parameters and uploaded to Excel for regular analysis of customer service quality.

All-in-One Messenger for CRM integration

Umnico's omnichannel communication and support desk platform can be integrated with leading CRM systems and business environments. In addition, Umnico's multifunctional widget can help with:

Mass mailings
Combining data with CRM systems
Being the initiator of a chat with customers
Searching across messages and clients
Customizing filters
Sharing files

Messengers and social networks in amoCRM

Set up an integration with amoCRM to communicate with clients in Deals, on its widget, or the mobile applications. SalesBot and Digital Pipeline features are supported in full.

Process business messages in Bitrix24

Connect Umnico Inbox with Bitrix24 to speak with all clients in Open Lines, on its widget, or on the mobile application. Robots and Business Processes functions are supported as well.

Omnichannel customer service with an advanced functionality

Enjoy a complete set of settings and functions to solve common business problems.

Full functionality of social networks
Online chat and Multilink
Template messages and stop lists
Client base exporting
Unlimited number of employees
Flexible access settings
Analytics and descriptive task calendar
Incoming calls notification

php

java

python

Multichannel messenger with pre-built integration and an open API to leverage social media

Add the functionality of the all-in-one business messenger and omnichannel platform to your software application or ad-hoc CRM. Use a combination of pre-built integrations with popular CRMs. Any integrations are possible upon request.

Rates and pricing

Starts at $8

Umnico lets you design your own tariff plan. Pay for instant messengers and social media required by your business needs only. Get a discount of up to 35% when paying for a tariff plan for a period of 3 to 24 months.

Design your rate

You can test Umnico for free. Use the full functionality of the service without restrictions:

Funnel

Integrations

Templates

Application

History

Online chat

Setup in 5 minutes. No coding required.

Over 5,000 companies have chosen Umnico omnichannel messaging platform

Leading companies have already valued a great number of available integrations, extensive functionality, and our prompt service support.

Frequently asked questions about Umnico Inbox

If you have a question, you can find a prompt answer here!

What integrations are supported by Umnico?

Who is Umnico Inbox omnichannel platform suitable for?

How does Umnico Inbox omnichannel messaging work?

Can I integrate Umnico into my business application?

How secure and reliable is omnichannel messaging platform Umnico?

Does Umnico Inbox require an extensive training?

How many users can operate Umnico at the same time?

Have any questions?

Please do not hesitate to contact our customer service professionals. Our team will be happy to help you handle customer requests on social media and corporate messaging with the required accuracy and speed.