Umnico Inbox — many instant messages and social media in one app

Omnichannel messaging platform Umnico Inbox

Receive and process inquiries from business messengers and social media in one omnichannel platform.

Raise sales without bringing in new traffic and improve support through business messengers

Process more claims
Stop losing client messages
All discussions with customers are accumulated and stored in one window
Manage your sales funnel
more claims
Respond to more customer inquiries on time and with less effort
Umnico omnichannel messaging platform
your sales funnel
Convert requests into transactions by viewing chats and messages

What is omnichannel messaging?

Omnichannel messaging is a solution for delivering seamless, ongoing conversations, across all messaging platforms and social media under one interface.

Umnico Inbox is a robust platform and all-in-one messenger that unites modern communication channels employed by consumers in one window.

  • Connect social media and instant messengers in a couple of clicks
  • Communicate with all clients with a single application
  • Manage your sales and support desk efficiently and with no hustle

Umnico Inbox delivers certified and secure solutions to grow your business.

How to start using the omnichannel platform Umnico Inbox and why do you need it?

1. Register for free
  • takes less than a minute;
  • minimum data required;
  • no commitment.
2. Connect messengers and social media
  • a few clicks are needed;
  • official API provided;
  • no correspondence leakage.
3. Start selling more and effectively
  • communications are simplified;
  • brand loyalty increases;
  • sales increases.
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Umnico Inbox uses the official integrations with world-leading instant messengers and social media. There is no risk for your account to be suspended.
The systematization and integration of business messengers provided by Umnico service can boost the efficiency of your company.
Test the full functionality of Umnico - the omnichannel platform that merges business messengers and social media!

Advanced messengers and CRM integration

25+ popular customer communication channels supported.

Well-tailored integration with any system

Web-based live chat icon
Web-based live chat

Web-based live chat

Connect a universal chat on your site to communicate with clients and customers, answer their questions, help solve issues, and grow sales.


  • Connect your instant messengers and social networks to this online chat, so your clients get the opportunity to communicate with you in any channel conveniently
  • Create your individual chat design with the color picker
  • Set up auto-messages in case the client writes after business hours or your managers are not available
  • Customize templates, hotkeys, and notifications
  • Share any files with client
  • Collect contact information of your website visitors through lead forms
  • Use employee avatars in the online chat to make conversations friendlier


To set up the online chat, paste the code on each page of your site before the closing tag, it should take less than 5 minutes.
Instagram Official icon
Instagram Direct + Comments
WhatsApp icon
WhatsApp Business API icon
WhatsApp Business API
Telegram Personal icon
Telegram Personal
Telegram-bot icon
Email  icon
Viber-bot icon
Facebook + Comments icon
Facebook + Comments
VKontakte + Comments icon
VKontakte + Comments
VoIP telephony icon
VoIP telephony
Avito icon
Odnoklassniki icon
Discord icon
Discord icon
Apple Messages icon
Apple Messages
WeChat icon
amoCRM icon
Bitrix24 icon
and even more
Test the full functionality of Umnico - the omnichannel platform that merges business messengers and social media!
All-in-one messenger Umnico

All-in-one messenger to deal with incoming inquiries, requests, and claims

Umnico Inbox consolidates messages from all communication channels in one window, so your managers do not need to switch between different apps and tabs. After employing Umnico you will be able to:

  • Process all inquiries with one application
  • Appoint responsible managers
  • Set tasks and check their statuses
  • Track the history of every request
  • Use hotkeys and templates
  • Exchange any files without traffic restrictions

Sales funnel and pipeline in Umnico Inbox

Umnico Inbox omnichannel communication platform provides a virtual Kanban-style board with cards to visualize working with sales leads. It brings the essential features of popular CRMs, such as pipeline, so you convert your clients into customers with high velocity and more efficiently.

The pipeline is a powerful analytics tool for tracking customer progress through each step of the sales process. Easily create statuses, and sort leads with an intuitive drag-and-drop workflow.

The sales funnel can be easily customized for any requirement and task.

Sales funnel and pipeline in Umnico Inbox
Communication automation in instant messengers and social media

Communication automation in instant messengers and social media

Umnico Inbox offers free functionality of automatic actions in chats, which can significantly improve the speed of inquiry processing, as well as increase sales conversion. For example, an incoming message can be automatically routed to a relevant operator, according to a communication channel or other triggers.

You can set up automatic responses to incoming messages during non-working hours or when an inquiry moves to another status in a digital pipeline, as well as program inquiry’s routing to a responsible specialist, when a certain status is used, or if a client sends updates. Not a single inquiry will be left without proper attention, and customers won’t go away to your competitors.

Omnichannel messaging on smartphones

Omnichannel messaging on smartphones

Process sales or support requests on the go and at any time with the Umnico mobile app.

  • Provides the key functionality of the service
  • Incoming message notifications are supported
  • You can take photos and send them to chat directly
  • Available on iOS and Android
Set up and try out all the functions of Umnico Inbox — an omnichannel platform for social media and messenger right now!
Analytics and control of the operators' performance

Analytics and control of the operators' performance

Analyze all the information on the inquiries, evaluate the employees’ performance and their response time. All statistics can be grouped by parameters and uploaded to Excel for regular analysis of customer service quality.

More benefits for your business development

Secured business accounts

Employees leverage your corporate social media accounts and messengers in Umnico; they no longer need to have direct access

Umnico app for iOS
Messages from classifieds

Communicate with clients on popular marketplaces and classifieds. Capture inquiries and chat with customers on Avito and, Avito
Lead capturing

Collect and process leads from Facebook and forms in live chat on your website in Umnico. An expensive CRM system is no longer needed

Chatflow in Umnico
Group chat support

Engage your audience in group chats, discuss offers and products, creating a prospect database directly in Umnico

Group chat sample

All-in-One Messenger for CRM integration

Umnico's omnichannel communication and support desk platform can be integrated with leading CRM systems and business environments. In addition, Umnico's multifunctional widget can help with:

  • Mass mailings
  • Combining data with CRM systems
  • Being the initiator of a chat with customers
  • Searching across messages and clients
  • Customizing filters
  • Sharing files
CRMs supported by Umnico

Messengers and social networks in amoCRM

Set up an integration with amoCRM to communicate with clients in Deals, on its widget, or the mobile applications. SalesBot and Digital Pipeline features are supported in full.

Process business messages in Bitrix24

Connect Umnico Inbox with Bitrix24 to speak with all clients in Open Lines, on its widget, or on the mobile application. Robots and Business Processes functions are supported as well.

Omnichannel customer service with an advanced functionality

Enjoy a complete set of settings and functions to solve common business problems.

  • Full functionality of social networks
  • Online chat and Multilink
  • Template messages and stop lists
  • Client base exporting
  • Unlimited number of employees
  • Flexible access settings
  • Analytics and descriptive task calendar
  • Incoming calls notification
Advanced functionality of Umnico Inbox

Multichannel messenger with pre-built integration and an open API to leverage social media

Add the functionality of the all-in-one business messenger and omnichannel platform to your software application or ad-hoc CRM. Use a combination of pre-built integrations with popular CRMs. Any integrations are possible upon request.
Read more

Rates and pricing

Starts at $5.2 a month
Umnico lets you design your own tariff plan. Pay for instant messengers and social media required by your business needs only. Get a discount of up to 30% when paying for a tariff plan for a period of 6 to 24 months.
You can test Umnico for free. Use the full functionality of the service without restrictions:
funnel Funnel
integrations Integrations
templates Templates
application Application
history History
online chat Online chat
Quick Start
3 days as a gift
Setup in 5 minutes. No coding required

Over 5,000 companies have chosen Umnico omnichannel messaging platform

Leading companies have already valued a great number of available integrations, extensive functionality, and our prompt service support.
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Frequently asked questions about Umnico Inbox

If you have a question, you can find a prompt answer here!
Why are instant messengers important means of communication?
Instant messengers help to increase the efficiency of business communication, improve the quality of customer service. They provide a more flexible and convenient approach to business correspondence. Feel free to check our blog to learn more about how instant messengers support business endeavors and what customer communication channel should be considered.
What integrations are supported by Umnico?
Generally, Umnico Inbox provides more than 25 integrations with various instant messengers, social networks, CRM systems, and other services. We constantly increase the number of services to connect with. Furthermore, it is now possible to implement an individual integration with any system, which should solve most of the communication challenges of small and medium-sized businesses.
Who is Umnico Inbox omnichannel platform suitable for?
Over 60% of Internet users access social media and instant messengers daily. Ignoring these sales channels means losing the target audience and the benefits.
Umnico Inbox is suitable for any company that wants to increase sales and improve customer support by organizing chats, distributing messages through the sales funnel, tracking conversions at each stage, and building the most effective customer communication.
How to unite all messengers in one?
To combine all messengers in one place, you can leverage an all-in-one messenger software or an omnichannel communication platform. For example, the Umnico platform allows you to connect several instant messengers to one application, and also to use multiple accounts simultaneously in one window, including WhatsApp, Viber and Telegram.
How does Umnico Inbox omnichannel messaging work?
Umnico communication platform leverages official integrations offered by social media operators to connect, organize and share information with leading customer communication channels.
There is no risk of your accounts being blocked when using the official integration. Moreover, only the certified and approved connection by social media and chat platforms can guarantee the completeness of data transfer.
Can I integrate Umnico into my business application?
You can integrate Umnico’s functionality into any CRM or business application with an open API based on the REST API and HTTP Webhooks. Umnico’s expert team is also ready to assist you with integration and customization process.
How secure and reliable is omnichannel messaging platform Umnico?
Umnico provides a variety of proven and official ways to connect personal and business social media accounts. The probability of blocking and the risk of losing messages is almost zero. The service guarantees uninterrupted operation and helps with account verification. There is no or minimum delay in sending messages.
Does Umnico Inbox require an extensive training?
Umnico Inbox offers an intuitive, easy-to-understand interface and is as easy to use as a mobile phone. The key features of Umnico can be mastered in a few minutes. Our experts are always ready to help you if you face any difficulties when connecting social media accounts and business messengers.
How many users can operate Umnico at the same time?
Umnico has no restrictions on the number of users that can simultaneously work with one mail, WhatsApp, Telegram and other messengers. Access restrictions allow you to be assured that each operator can access only their own dialogs. Each account with a unique login and password is paid separately.

Have any questions?

Please do not hesitate to contact our customer service professionals. Our team will be happy to help you handle customer requests on social media and corporate messaging with the required accuracy and speed.
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