- Why are instant messengers important means of communication?
- Instant messengers help to increase the efficiency of business communication, improve the quality of customer service. They provide a more flexible and convenient approach to business correspondence. Feel free to check our blog to learn more about how instant messengers support business endeavors and what customer communication channel should be considered.
- What's the difference between multichannel and omnichannel messaging?
- Multichannel messaging also connects customers with a business through multiple channels, such as email, social media, instant messengers, and live chat. Each channel operates independently, and customers may need to switch between channels to complete a single interaction. Whereas, omnichannel messaging provides a seamless experience for customers across all channels, allowing them to start a conversation on one channel and continue it on another without losing context.
- What integrations are supported by Umnico?
- Generally, Umnico Inbox provides more than 25 integrations with various instant messengers, social networks, CRM systems, and other services. We constantly increase the number of services to connect with. Furthermore, it is now possible to implement an individual integration with any system, which should solve most of the communication challenges of small and medium-sized businesses.
- Who is the Umnico Inbox omnichannel messaging platform suitable for?
- Over 60% of Internet users access social media and instant messengers daily. Ignoring these sales channels means losing the target audience and the benefits.
Umnico Inbox is suitable for any company that wants to increase sales and improve customer support by organizing chats, distributing messages through the sales funnel, tracking conversions at each stage, and building the most effective customer relation. - How to unite all messengers in one?
- To combine all messengers in one place, you can leverage an all-in-one messenger software or an omnichannel communication service. For example, the Umnico allows you to connect several instant messengers to one application, and also to use multiple accounts simultaneously in one window, including WhatsApp, Viber and Telegram.
- How does Umnico Inbox omnichannel messaging work?
- Umnico communication platform leverages official integrations offered by social media operators to connect, organize and share information with leading customer communication channels.
There is no risk of your accounts being blocked when using the official integration. Moreover, only the certified and approved connection by social media and chat platforms can guarantee the completeness of data transfer. - Can I integrate Umnico into my business application?
- You can integrate Umnico’s functionality into any CRM or business application with an open API based on the REST API and HTTP Webhooks. Umnico’s expert team is also ready to assist you with the integration and customization process.
- How secure and reliable is omnichannel messaging platform Umnico?
- Umnico provides a variety of proven and official ways to connect personal and business social media accounts. The probability of blocking and the risk of losing messages is almost zero. The service guarantees uninterrupted operation and helps with account verification. There is no or minimum delay in sending messages.
- Does Umnico Inbox require a long training?
- Umnico Inbox offers an intuitive, easy-to-understand interface and is as easy to use as a mobile phone. The key features of Umnico can be mastered in a few minutes. Our experts are always ready to help you if you face any difficulties when connecting social media accounts and business messengers.
- How many users can operate Umnico at the same time?
- Umnico has no restrictions on the number of users that can simultaneously work with one mail, WhatsApp, Telegram and other messengers. Access restrictions allow you to be assured that each operator can access only their own dialogs. Each account with a unique login and password is paid separately.
