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Robust omnichannel communication platform for sales boost and customer support

Handle all incoming messages faster and better

Umnico menu
Kia uses Umnico to chat on VKontacte
CDEK uses Umnico to update clients with WhatsApp
Channels tabs in Umnico
Wella uses Umnico to chat on Instagram
H&M utilized Umnico to engage its clients in messengers
We are trusted by over 5,000 companies worldwide
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Establish an outstanding experience at every step of the customer journey
Enhance your customer experience throughout the entire funnel, from a first contact to repeat purchases.
Marketing
Marketing
Mass mailing, notifications, order updates, lead generation, and more.
Sales
Sales
Request distribution from a variety of messengers and conversion of customers into buyers.
Support
Support
Handle claims and tickets from various channels, manage the speed and quality of the customer support and much more.
Security
Security
Two-Factor Authentication via instant messengers and Email.

Use all instant messengers and social media in one chat center

Communicate with your customers through one application, using all modern communication platforms, such as Facebook, Instagram, WhatsApp, Telegram, Viber, VK, live chat center, and other social media. Engage your client in messengers they trust. Stop wasting time switching between multiple tabs, and getting lost in chat centers and dialogues.

Umnico channels
5,000+
users who trust us
> 35 M
messages a month
Over 25
communication channels

Stop losing messages from customers, even after business hours

You won’t miss a single inquiry or lose a ticket since Umnico chat center collects all messages from customers in one window. When an incoming message arrives after business hours, Umnico saves it for further processing so you can resume the conversation with the client later. You can also set up an automatic notification of non-working hours in our live chat center on the website.

Sales funnel and analytics in Umnico

Improve the efficiency of application processing and increase the sales conversion rate

Use Umnico to enhance your customer communication:

  • set up an omnichannel sales funnel or pipeline
  • allocate calls to sales staff
  • control the speed and quality of responses at each stage of the funnel
  • track dialogue sources
  • adjust communication with conversion probability in mind
  • use custom templates to speed up your work

Let your employees sell more by multiplying the number of customers

Umnico makes it possible to build omnichannel communication with clients by bringing all communication channels into a single app. You can reach your customers where it is convenient for them, increase the speed and quality of their inquiries processing, increase the loyalty rate and exceed sales volume limits.

Connect all communication channels suitable for your business to engage more clients.

Dialogues in Umnico
Log entries in Umnico

Enhance the security of customer communication

Take control of communication with clients in instant messengers and social media:

  • Control all chat centers and dialogues
  • Track which operator processed an inquiry
  • Store all information in reliable service to prevent leakage of your customer database

Umnico omnichannel communication platform allows you configure individual access levels for each member of your team. Your employees will have access to the information they need. You can also restrict access to certain contacts, chat centers, and integrations.

Add popular customer communication channels to your apps

Umnico API Umnico API

Improve the functionality of your business app with one messaging API for all social media and instant messengers. Pre-built integrations with popular CRM are available.

Umnico API code sample
Partnership Program Partnership Program

Earn more with Umnico’s partnership program. Welcome and connect new users to Umnico omnichannel communication platform to get a commission based on their payments.

Payments from partnership program in Umnico
Your business is in good hands!
Secured service
Secured service
Umnico uses encryption, which guarantees the safety of customer and application data
World-class support
World-class support
We respond quickly to user questions and help you optimize your sales processes
Intuitive UI
Intuitive UI
Our user interface does not require special training; your staff can get used to it in minutes

«Umnico provides us with full control over the correspondence between employees and clients at our company»

Vladislav Tikhonov, Mojito Management Company

«Our conversion rates have gone up. The request processing has become more transparent and simple»

Robert Movsesyan, Doors Jaguar

«Thanks to Umnico, my business has become more systematized, conversion to sales rate has improved and leads have stopped being lost»

Sergey Alimov, Maneken Brand
Offer a pleasant communication
experience to your customers
Test all the Umnico omnichannel communication platform features today to maximize your business profit tomorrow.
Try it now for free! Contact sales
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