Robust omnichannel communication platform for sales boost and customer support

All chats in one window
Secured client database
Communication automation
Staff performance analytics
AI bots for routine elimination
Low cost message blasting

Shared Inbox that unites all messengers by Umnico

Free live chat software for website with traffic insights in Umnico

Omnichannel messaging application for Bitrix24 by Umnico

Omnichannel messaging application for amoCRM by Umnico

Messaging API by Umnico to leverage 25+ instant messengers and social media functionality in your application

Umnico Inbox

An omnichannel messaging communication platform and all-in-one messenger that aggregates customer conversations from multiple social media in one window. Improve your communication efficiency and never miss a single lead.

Umnico Live Chat

A free online chat center widget to communicate with the audience on your website and continue conversations on social media and instant messengers. Make your site unique and your audience engaged.

AI Chatbot Builder

Visual bot builder for communication automation in live chat, popular instant messengers, and on social media. Employ artificial intelligence to handle daily routines.

Umnico for Bitrix24

Communicate with your customers simultaneously via instant messengers in Open Lines, Umnico widget and mobile application. Send messages in bulk, reach out to clients first, connect Robots and set up Business processes.

Umnico for amoCRM

Chat with several clients at the same time in Deal cards, the widget and mobile application. Conduct message blasting, reach out to customers first, connect Salesbot and set up the digital pipeline.

Umnico API

Improve the functionality of your business app with one messaging API for all social media and instant messengers. Pre-built integrations with popular CRM are available.

We are trusted by over 5,000 companies worldwide

Marketing
Mass mailing, notifications, order updates, lead generation, and more
Sales
Request distribution from a variety of messengers and conversion of customers into buyers
Support
Handle claims and tickets from various channels, manage the speed and quality of the customer support and much more
Security
Leverage Two-Factor Authentication via instant messengers. Log user activity and save chat records

We have designed Umnico to facilitate customer communication, reduce response time and the engagement costs. The service is useful both for a small ecommerce business and for an enterprise.

Test all the Umnico omnichannel sales communication platform features today to maximize your business profit tomorrow.

5,000+ users who trust us

> 35 M messages a month

over 25 communication channels

Use all instant messengers and social media in one chat center

Communicate with your customers through one application, using all modern communication platforms, such as Facebook, Instagram, WhatsApp, Telegram, Viber, VK, live chat center, and other social media.

Engage your client in messengers they trust. Stop wasting time switching between multiple tabs, and getting lost in chat centers and dialogues.

Communication automation settings & chatbot builder in Umnico

Automate customer inquiries processing

Automatic distribution of inquiries among employees, message templates, hotkeys for quick replies, and chatbots for processing frequent questions — these Umnico’s features allow you to spend less time on routine and stay focused on strategic tasks. Messages from all channels are displayed in a single interface and saved in the system even after business hours, so you won’t miss a single inquiry from a customer. You can also set up auto responses in live chat widget for the website and instant messengers.

Increase the conversion rate by improving the efficiency of inquiries processing

Use Umnico to enhance your customer communication:

Leverage digital pipeline
Set up message notifications
Robotise answering to frequently asked questions
Track dialogue sources
Distribute leads among your staff
Export your customer database for further analysis and import

Try it now for free

Let your employees sell more by multiplying the number of customers

Umnico makes it possible to build omnichannel communication with clients by bringing all communication channels into a single app. You can reach your customers where it is convenient for them, increase the speed and quality of their inquiries processing, increase the loyalty rate and exceed sales volume limits.

Connect all communication channels suitable for your business to engage more clients.

Your customers prefer messengers!

Interact with them in their convenient environment. Check out all Umnico features right away

Make your client communication safer

Take control of correspondence in messengers and social media, and store customer details and chats in a reliable system, without risking data leakage or loss.

Quick access to all correspondence between agents and customers
An employee cannot download the database, and customer contact details can be hidden from them
No need to provide managers with direct access to the company’s accounts on social media and messengers
The customer base cannot be stolen or contacted by bypassing the customer conversation platform

Correspondence with clients is stored in Umnico, and not on employees’ personal devices, and is available to managers in accordance with customizable access rights. Employees will only see and work with the information they need. You can restrict access to certain contacts, conversations, and integrations.

Communication performance analytics in Umnico

Strengthen control over performance with clear analytics

With the sales pipeline, you can effectively monitor the work of your employees.

Track the number of inquiries processed and the quality of replies for each agent
Calculate employee motivation and bonuses based on convenient reports
Identify at what stages of the sales pipeline customers churn

Umnico omnichannel messaging platform provides you with all the necessary tools to accurately assess the quality of customer service, calculate incentives, and analyze weak points in customer communication.

Partnership Program

Earn more with Umnico's partnership program. Welcome and connect new users to Umnico omnichannel communication platform to get a commission based on their payments.

Learn more

Payments from partnership program in Umnico

Entrust customer communications to a professional service

Reliability
Umnico guarantees the safety of customer data and communication records stored in the cloud
Stable Work
The software works with no interruptions, and you always stay in touch with your clients
On-time Support
We respond to user request in a timely manner and help optimize business processes

Mobile app to engage customers on the go

Stay connected even out of office. Engage in conversation with customers and monitor employees’ work in Umnico on a smartphone, controlling the speed and quality of inquiry processing. The mobile app also allows you to take photos and send them directly from your smartphone.

“Thanks to Umnico, my business has become more systematized, conversion to sales rate has improved and leads have stopped being lost”

Sergey Alimov, Maneken Brand

“Umnico provides us with full control over the correspondence between employees and clients at our company”

Vladislav Tikhonov, UK Mojito

“Our conversion rates have gone up. The request processing has become more transparent and simple”

Robert Movsesyan, Doors Jaguar