Establish an outstanding experience at every step of the customer journey
Enhance your customer experience throughout the entire funnel, from a first contact to repeat purchases.
Marketing
Mass mailing, notifications, order updates, lead generation, and more.
Sales
Request distribution from a variety of messengers and conversion of customers into buyers.
Support
Handle claims and tickets from various channels, manage the speed and quality of the customer support and much more.
Security
Two-Factor Authentication via instant messengers and Email.
Use all instant messengers and social media in one chat center
Communicate with your customers through one application, using all modern communication platforms, such as Facebook, Instagram, WhatsApp, Telegram, Viber, VK, live chat center, and other social media. Engage your client in messengers they trust. Stop wasting time switching between multiple tabs, and getting lost in chat centers and dialogues.
An omnichannel messaging communication platform and all-in-one messenger that aggregates customer messages from multiple social media in one window. Improve your communication efficiency and never miss a single lead.
A free online chat center widget to communicate with the audience on your website and continue conversations on social media and instant messengers. Make your site unique and your audience engaged.
Stop losing messages from customers, even after business hours
You won’t miss a single inquiry or lose a ticket since Umnico chat center collects all messages from customers in one window. When an incoming message arrives after business hours, Umnico saves it for further processing so you can resume the conversation with the client later. You can also set up an automatic notification of non-working hours in our live chat center on the website.
Improve the efficiency of application processing and increase the sales conversion rate
Use Umnico to enhance your customer communication:
set up an omnichannel sales funnel or pipeline
allocate calls to sales staff
control the speed and quality of responses at each stage of the funnel
track dialogue sources
adjust communication with conversion probability in mind
Let your employees sell more by multiplying the number of customers
Umnico makes it possible to build omnichannel communication with clients by bringing all communication channels into a single app. You can reach your customers where it is convenient for them, increase the speed and quality of their inquiries processing, increase the loyalty rate and exceed sales volume limits.
Connect all communication channels suitable for your business to engage more clients.
Enhance the security of customer communication
Take control of communication with clients in instant messengers and social media:
Control all chat centers and dialogues
Track which operator processed an inquiry
Store all information in reliable service to prevent leakage of your customer database
Umnico omnichannel communication platform allows you configure individual access levels for each member of your team. Your employees will have access to the information they need. You can also restrict access to certain contacts, chat centers, and integrations.
Add popular customer communication channels to your apps
Improve the functionality of your business app with one messaging API for all social media and instant messengers. Pre-built integrations with popular CRM are available.
Earn more with Umnico’s partnership program. Welcome and connect new users to Umnico omnichannel communication platform to get a commission based on their payments.
Your business is in good hands!
Secured service
Umnico uses encryption, which guarantees the safety of customer and application data
World-class support
We respond quickly to user questions and help you optimize your sales processes
Intuitive UI
Our user interface does not require special training; your staff can get used to it in minutes
«Umnico provides us with full control over the correspondence between employees and clients at our company»
Vladislav Tikhonov, Mojito Management Company
«Our conversion rates have gone up. The request processing has become more transparent and simple»
Robert Movsesyan, Doors Jaguar
«Thanks to Umnico, my business has become more systematized, conversion to sales rate has improved and leads have stopped being lost»
Sergey Alimov, Maneken Brand
Offer a pleasant communication experience to your customers
Test all the Umnico omnichannel communication platform features today to maximize your business profit tomorrow.
