An omnichannel messaging communication platform and all-in-one messenger that aggregates customer conversations from multiple social media in one window. Improve your communication efficiency and never miss a single lead.
Enhance your client relations throughout the entire funnel, from a first contact to repeat purchases.
MarketingMass mailing, notifications, order updates, lead generation, and more
SalesRequest distribution from a variety of messengers and conversion of customers into buyers
SupportHandle claims and tickets from various channels, manage the speed and quality of the customer support and much more
SecurityLeverage Two-Factor Authentication via instant messengers. Log user activity and save chat records
— customer communication platformWe have designed Umnico to facilitate customer communication, reduce response time and the engagement costs. The service is useful both for a small ecommerce business and for an enterprise.
Test all the Umnico omnichannel sales communication platform features today to maximize your business profit tomorrow.
5,000+ users who trust us
> 35 M messages a month
over 25 communication channels
Communicate with your customers through one application, using all modern communication platforms, such as Facebook, Instagram, WhatsApp, Telegram, Viber, VK, live chat center, and other social media.
Engage your client in messengers they trust. Stop wasting time switching between multiple tabs, and getting lost in chat centers and dialogues.
Automatic distribution of inquiries among employees, message templates, hotkeys for quick replies, and chatbots for processing frequent questions — these Umnico’s features allow you to spend less time on routine and stay focused on strategic tasks. Messages from all channels are displayed in a single interface and saved in the system even after business hours, so you won’t miss a single inquiry from a customer. You can also set up auto responses in live chat widget for the website and instant messengers.
Use Umnico to enhance your customer communication:
Umnico makes it possible to build omnichannel communication with clients by bringing all communication channels into a single app. You can reach your customers where it is convenient for them, increase the speed and quality of their inquiries processing, increase the loyalty rate and exceed sales volume limits.
Connect all communication channels suitable for your business to engage more clients.
Interact with them in their convenient environment. Check out all Umnico features right away
Sign up freeTake control of correspondence in messengers and social media, and store customer details and chats in a reliable system, without risking data leakage or loss.
Correspondence with clients is stored in Umnico, and not on employees’ personal devices, and is available to managers in accordance with customizable access rights. Employees will only see and work with the information they need. You can restrict access to certain contacts, conversations, and integrations.
With the sales pipeline, you can effectively monitor the work of your employees.
Umnico omnichannel messaging platform provides you with all the necessary tools to accurately assess the quality of customer service, calculate incentives, and analyze weak points in customer communication.
The On-Premise solution or Self-Hosted version of the omnichannel communication platform Umnico is a variant of the cloud service of this chat center that runs locally - on the premises of your organization rather than our remote facility. This version delivers the highest level of security and corporate data safety, though it requires additional maintenance resources. Payment for the on-premise version is made as a one-time fee, with the customer company being empowered to independently install and maintain the software.
Earn more with Umnico's partnership program. Welcome and connect new users to Umnico omnichannel communication platform to get a commission based on their payments.
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ReliabilityUmnico guarantees the safety of customer data and communication records stored in the cloud
Stable WorkThe software works with no interruptions, and you always stay in touch with your clients
On-time SupportWe respond to user request in a timely manner and help optimize business processes
Stay connected even out of office. Engage in conversation with customers and monitor employees’ work in Umnico on a smartphone, controlling the speed and quality of inquiry processing. The mobile app also allows you to take photos and send them directly from your smartphone.
“Thanks to Umnico, my business has become more systematized, conversion to sales rate has improved and leads have stopped being lost”
“Umnico provides us with full control over the correspondence between employees and clients at our company”
“Our conversion rates have gone up. The request processing has become more transparent and simple”
Get your customer communication under control! Sign up with Umnico
