Robust omnichannel communication platform for sales boost and customer support

  • All chats in one window
  • Secured client database
  • Communication automation
  • Staff performance analytics
  • Low cost message blasting
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Shared Inbox that unites all messengers by Umnico

An omnichannel messaging communication platform and all-in-one messenger that aggregates customer messages from multiple social media in one window. Improve your communication efficiency and never miss a single lead.

We are trusted by over 5,000 companies worldwide
dhl
raif
invitro
kia
radisson
iidf

Establish efficient customer communication in key business areas

Enhance your customer communication throughout the entire funnel, from a first contact to repeat purchases.

  • Marketing

    Mass mailing, notifications, order updates, lead generation, and more

  • Sales

    Request distribution from a variety of messengers and conversion of customers into buyers

  • Support

    Handle claims and tickets from various channels, manage the speed and quality of the customer support and much more

  • Security

    Leverage Two-Factor Authentication via instant messengers. Log user activity and save communication records

 —  omnichannel messaging platform

We have designed Umnico to facilitate customer communication, reduce response time and the engagement costs. The service is useful both for a small ecommerce business and for an enterprise.

Test all the Umnico omnichannel communication platform features today to maximize your business profit tomorrow.

5,000+ users who trust us

> 35 M messages a month

over 25 communication channels

Umnico demonstration

Use all instant messengers and social media in one chat center

Communicate with your customers through one application, using all modern communication platforms, such as Facebook, Instagram, WhatsApp, Telegram, Viber, VK, live chat center, and other social media.

Engage your client in messengers they trust. Stop wasting time switching between multiple tabs, and getting lost in chat centers and dialogues.

Umnico channels
Communication automation settings & chatbot builder in Umnico

Automate customer inquiries processing

Automatic distribution of inquiries among employees, message templates, hotkeys for quick replies, and chatbots for processing frequent questions — these Umnico’s features allow you to spend less time on routine and stay focused on strategic tasks. Messages from all channels are displayed in a single interface and saved in the system even after business hours, so you won’t miss a single inquiry from a customer. You can also set up auto responses in live chat widget for the website and instant messengers.

Communication automation settings & chatbot builder in Umnico
Sales funnel in Umnico Inbox

Increase the conversion rate by improving the efficiency of inquiries processing

Use Umnico to enhance your customer communication:

  • Leverage digital pipeline
  • Set up message notifications
  • Robotise answering to frequently asked questions
  • Track dialogue sources
  • Distribute leads among your staff
  • Export your customer database for further analysis and import
Try it now for free
Dialogues in Umnico

Let your employees sell more by multiplying the number of customers

Umnico makes it possible to build omnichannel communication with clients by bringing all communication channels into a single app. You can reach your customers where it is convenient for them, increase the speed and quality of their inquiries processing, increase the loyalty rate and exceed sales volume limits.

Connect all communication channels suitable for your business to engage more clients.

Your customers prefer messengers!

Interact with them in their convenient environment. Check out all Umnico features right away

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Instant messenger users
Chat records and client cards in Umnico

Make your customer communication safer

Take control of customer communication in messengers and social media, and store customer details and chats in a reliable system, without risking data leakage or loss.

  • Quick access to all correspondence between agents and customers
  • An employee cannot download the database, and customer contact details can be hidden from them
  • No need to provide managers with direct access to the company’s accounts on social media and messengers
  • The customer base cannot be stolen or contacted by bypassing the platform

Correspondence with clients is stored in Umnico, and not on employees’ personal devices, and is available to managers in accordance with customizable access rights. Employees will only see and work with the information they need. You can restrict access to certain contacts, conversations, and integrations.

Communication performance analytics in Umnico

Strengthen control over performance with clear analytics

With the sales pipeline, you can effectively monitor the work of your employees.

  • Track the number of inquiries processed and the quality of replies for each agent
  • Calculate employee motivation and bonuses based on convenient reports
  • Identify at what stages of the sales pipeline customers churn

Umnico omnichannel messaging platform provides you with all the necessary tools to accurately assess the quality of customer service, calculate incentives, and analyze weak points in customer communication.

Partnership Program

Earn more with Umnico's partnership program. Welcome and connect new users to Umnico omnichannel communication platform to get a commission based on their payments.

Learn more
Payments from partnership program in Umnico

Entrust customer communications to a professional service

  • Shield icon
    Shield icon Reliability

    Umnico guarantees the safety of customer data and communication records stored in the cloud

  • Heart icon
    Heart icon Stable Work

    The software works with no interruptions, and you always stay in touch with your clients

  • Clock icon
    Clock icon On-time Support

    We respond to user request in a timely manner and help optimize business processes

Mobile app to engage customers on the go

Stay connected even out of office. Engage in conversation with customers and monitor employees’ work in Umnico on a smartphone, controlling the speed and quality of inquiry processing. The mobile app also allows you to take photos and send them directly from your smartphone.

Umnico mobile application for iOS

“Thanks to Umnico, my business has become more systematized, conversion to sales rate has improved and leads have stopped being lost”

Sergey Alimov, Maneken Brand

“Umnico provides us with full control over the correspondence between employees and clients at our company”

Vladislav Tikhonov, UK Mojito

“Our conversion rates have gone up. The request processing has become more transparent and simple”

Robert Movsesyan, Doors Jaguar