Connect and leverage several Instagram accounts from amoCRM. Customize access permissions and distribute inquiries automatically. Full support of all file types and emojis.
Reply to comments on posts and mentions in Stories via Direct, using the familiar chat interface inside amoCRM.
Integrating Instagram with a familiar CRM system allows you to make text-based client engagement more effective and structured. A centralized communication via Umnico widget makes it possible to save chat history in the CRM rather than on sales reps’ personal devices, which minimizes risks of customer base leakage or loss.
The integration allows you to use extensive automation and templates features. Additionally, you can monitor the speed and quality of employees’ responses. This helps managers to determine the best performers and analyze trends in customer preferences.
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To start using the integration, connect Instagram and amoCRM to Umnico and install Umnico widget in the CRM system. The process takes only a couple of minutes. Setting up the integration will allow you to use Instagram’s functions within amoCRM.
From now on, new Instagram messages will automatically create Deal cards in amoCRM. You will also be able to send and receive inquiries directly from Deal cards in the CRM . As soon as a customer sends a Direct message to your social media account or leaves a comment, a Deal card is created. Now you won’t miss a single inquiry, whether it is sent via comments or Direct.
Umnico’s safe and reliable official integration allows you to leverage all Instagram capabilities to promote your brand and connect with clients. Spur your customer support and increase social sales with the same amount of traffic.
Use multiple Instagram accounts in amoCRM simultaneously. Automatically distribute inquiries among agents who may use one or different accounts. Reply to messages and comments both in deals and in the Umnico widget.
Send unlimited messages and photos, use emoji, attach audio and video files. Thanks to the official integration via the Instagram API, the risk of account suspension is minimal.
Not a single comment of your subscribers on Instagram posts or Stories will be left unattended as they all are saved in amoCRM. You will also be able to respond to customers not only in the comments but via Direct as well. Engage with customers in lively conversations by sending photos and videos of products to increase sales conversion.
All correspondence between consultants and clients is always at hand, available in the CRM system, and the contact details of every new client are automatically added to a Deal card.
Automate customer communications on Instagram with Salebot. This feature can handle a first line of support to answer frequently asked questions. The Umnico app for amoCRM supports the full functionality of Salesbot for other business process automation.
Set up automatic messages to greet new subscribers who contact you via Direct Messenger. In amoCRM, create a template for the first message, tell more about the company and product, offer to go to the website, and offer a promo code or other discount type for new customers. Such an approach will attract clients’ attention and increase their brand loyalty.
Connect with your customers on Instagram through amoCRM
Set up amoCRM integration with Instagram a matter of minutes
With amoCRM and Instagram integration, managers will have access to correspondence with clients for easy control of the employees’ work. It is no longer needed to download chat history with a client from Instagram or agent’s personal device.
Also, your employees won’t need direct access to corporate Instagram accounts to work with inquiries, which will increase personal data security, as well as eliminate the risks of customer database loss or leakage.
Umnico widget allows you to communicate with customers using a convenient interface within amoCRM. The chat center widget has a built-in search for messages and clients, as well multiple filter options. Thanks to the delivery statuses, you can find out which message has been received and which has been read.
Reply to comments on posts or Story mentions in Direct messages. Use message templates to quickly answer typical customer questions, add tags and internal comments on each inquiry.
Reply to messages in amoCRM mobile app. Chat from your smartphone using all social media connected to amoCRM: Instagram, WhatsApp, VK, Facebook, and Telegram.
Stay connected anywhere and anytime without a laptop or desktop. Manage customer support and sales on the go.
Using Instagram directly within amoCRM offers significantly greater reliability and security compared to communicating with your audience through the mobile app. In amoCRM, all customer information and interaction history are centralized, protected, and accessible only to authorized employees. In contrast, relying solely on the Instagram mobile app exposes data to risks such as accidental loss, leaks in case of account access issues, along with complicated collaboration and communication oversight. Thus, integration with amoCRM ensures the safety of critical data and a more efficient workflow for handling social media inquiries.
| Instagram app | Instagram in CRM | |
|---|---|---|
| Secure and controlled communication | - | + |
| Team access to the social media account | - | + |
| Restricted access to specific chats | - | + |
| Automatic population of customer profiles with contact details | - | + |
| Routine tasks automation | - | + |
| Message tagging and status-based segmentation | - | + |
| Templates and quick-reply keys | - | + |
Sign up with Umnico, it’s 100% free
Connect your Instagram account to the platform
Set up amoCRM integration in Umnico and configure its parameters
Umnico allows you to integrate amoCRM and Instagram in just a few minutes. If you have any questions, we will gladly assist at every step. After completing the integration setup, all incoming messages from clients via Direct Messenger, comments, and reactions to Stories will be automatically logged within amoCRM deals or in the Umnico chat center widget.
amoCRM is an excellent tool for small and medium-sized businesses, and Umnico makes it even better. Communicate with customers in their favorite messengers without leaving amoCRM — through a convenient chat center widget or directly in deal cards. Automate your lead nurturing and improve customer interaction processes with an omnichannel messaging approach.
Engage Instagram followers through amoCRM. Sign up with Umnico
