Introduce convenient communication and gain more than your competitors.
Umnico helps medical, wellness and beauty brands to attract more customers through the web, instant messengers, and social media without traffic and advertising spends increase
Communicate with clients and patients not only on the website but also on Instagram, Telegram, WhatsApp, and other social media platforms in a single window. Have a conversation with a client through a messenger of their choice.
A variety of communication channels with customers reduce the workload on your frontdesk and increase the velocity of inquiries processing.
All incoming inquiries in a single window
Track the status of a conversation with a customer
Control employees’ quality of work
Reduce customer churn of not phone reachable patients
Respond to customer inquiries and process appointment bookings from multiple messengers in a single window. Umnico omnichannel communication platform for healthcare with essential CRM features for healthcare helps not to lose a single inquiry and be aware of ongoing customer communication.
The platform for managing inquiries and appointment bookings by Umnico was made taking into account the specifics of the healthcare, wellness and beauty brands. It helps attract more customers through social media and instant messengers, as well as automate the process of appointment processing.
Communicate with patients through many popular channels, not just by phone. Collect, organize, and process customer inquiries from your website, social media, and instant messengers with one easy-to-use app.
Your employees won’t have to switch between multiple tabs of social media and instant messengers losing leads and inquiries.Complete details of each customer are easily available upon request. In turn, reply templates allow you to answer more questions in less time.
Help patients remotely by consulting on treatments in private chats, not just phone calls. Telemedicine through social media and instant messengers is more efficient and confidential, and is already actively used for patient consultations by many companies, saving time for both medical staff and clients.
The entire history of doctor-client conversations is stored in Umnico and on the patient's phone, so prescriptions and treatment plans won't need to be retyped, and drug names won't be mixed up.
Automatically distribute inquiries among agents from several social media accounts and instant messengers. You can also automatically assign the necessary tags to an inquiry or set tasks when its status or assignee changes, or a new message from a client is received.
Easily customizable chatbots will not only speed up the processing of appointment requests and help staff, but also personalize communication with clients, providing requested information even after hours. Direct the efforts of your team to solve really important tasks, not routine ones.
Stop spending money on expensive SMS and ineffective emails. Message the patient database and send automatic notifications via instant messengers. The delivery status feature lets you know if a message is read, after which interested customers can be contacted and provided with more details.
Working with clients on social media and instant messengers helps to reduce the number of no-shows to appointments and minimize the churn of patients who do not answer phone calls.
Monitor the quality of all interactions with clients through a single web platform or mobile app. Umnico shows who, how, and when communicates with customers, as well as evaluates agents’ response speed. Based on this data, it will be easier for you to control the performance and set up a motivational program for sales staff.
Thanks to pre-built integrations with popular CRM systems, your business will be able to collect requests from 25+ communication channels in the familiar platform. You won't miss a single customer again.
Keep the entire history of correspondence with patients in Umnico communication platform, instead of employees’ social media and messenger accounts. Hide your visitors' contacts. Important customer data can’t be exported and transferred to competitors by fraudulent employees. Moreover, you will no longer have to share passwords from social media accounts with staff. Employees will be able to communicate with clients in different channels through Umnico without accessing the company's accounts directly.
