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Avito CRM integration for online shops

Set up Avito integration with Umnico for an unlimited number of accounts using the official API and communicate with customers in real time. Add Avito messaging functionality to your CRM or application.

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Staff
Automatic distribution of inquiries among employees
Incoming messages from several accounts are received only by operators responsible for their store
Automatic inquiries distribution among employees in Umnico
Communicate
Custom auto-replies to incoming messages
Stay in touch with your client even outside working hours, use automatic order status updates
Interface
Sending photos of products and portfolio samples
Use the power of images on Avito by sending and receiving photos in any format

How Avito integration with CRM optimizes business processes

Integrating Avito with CRM systems is crucial for optimizing sales and customer interaction management. The main goal is to maximize conversion from inquiries into actual sales. Key features like automation of responses and trigger notifications simplify communication, allowing for instant customer engagement. This not only improves service quality but also provides customers with the convenience of receiving timely information.

For businesses, Avito CRM integration becomes a vital tool for saving time and resources while maintaining competitive online sales strategies.

Avito integration and Avito CRM by Umnico

Benefits of integrating Avito with Umnico

Faster lead processing

The integration allows you to gather all messages from Avito in one window. Managers can see new inquiries immediately without switching between tabs and applications. This significantly speeds up the response process and increases the chances of making a sale

More than an integration — a CRM service for Avito stores

Umnico omnichannel messaging platform helps online stores respond to customers on time and monitor that both parties fulfill their obligations. The official integration supports the full functionality of Avito messenger without message delays, restrictions, and risks of account suspension.

All messages from your clients in one application- Umnico Inbox

Collect all customer messages in one app

Send and receive messages from buyers across multiple Avito accounts and messengers within a single Umnico interface. Your employees no longer need to switch between tabs. All conversation history is synchronized with CRM so you can sell more by processing orders faster.

Automatic inquiries from Avito distribution among store managers and operators

Automatically distribute inquiries among employees

Set up the distribution of incoming customer messages for several Avito shop accounts among employees. For example, all inquiries from a specific Avito account will only go to the sales rep who is responsible for it and has access to this communication channel. Your employees won’t get confused again, and the managers won’t have to distribute inquiries manually.

Automatic message sending setup in Umnico

Reply to clients during after hours

Free automatic response to incoming Avito messages allows you to stay in touch with the clients even when all operators are busy or absent from their workplace. The client will see their inquiry being processed and will not contact another shop. You can also automatically inform them about order status updates as it moves through the stages of the sales pipeline.

Chatting via Avito
Prevent customers from leaving to competitors, set up Avito integration today Try now
Avito logo
Photo sharing through Avito in Umnico

Submit product photos and portfolio samples from CRM

Work with images in Avito by sending and receiving pictures in any format directly from Umnico or other popular CRM. Send additional images of products or your portfolio samples with clients within a familiar interface. The photo sharing feature in chat increases customer interest, which helps to raise sales.

Avito product card demonstration in Umnico

Preview product cards that interest shoppers

Umnico allows users to preview an item from Avito, which is related to a customer’s inquiry. You’ll be able to immediately understand what product the customer is interested in and answer their questions. Built-in response templates help to keep response time to a minimum. This means less risk of the client leaving to competitors due to a long waiting time.

Connecting Avito to Umnico in a few clicks

Increase your sales team efficiency

Collect statistics and analyze interactions with Avito clients, track the number of sales, conversion rate, number of inquiries, and employees’ performance in Umnico. You can also leave internal notes and tags for each client so that all employees are aware of the specifics of a particular buyer. This will help to optimize the whole team’s work.

Additional Avito benefits for business growth

Custom push notification
toggleOn toggleOff
bell
Familiar messenger interface
Familiar messenger interface
Message forwarding to other messengers
messengers
Performance analytics
Analytics
Automatic greetings
Automatic greetings
Quick search across all chats
Quick search across all chats
Black lists and message filters
Black lists and message filters

One CRM system for Avito and social media

Umnico offers convenient CRM functionality for Avito, which allows you to build long-term relationships with clients. All correspondence with customers is stored in a single database where you can also set reminders for deals and track their statuses in the sales pipeline.


By connecting popular instant messengers to Umnico, you will be able to continue the dialogue with a client on WhatsApp, Instagram, Telegram, and other social media platforms. Thanks to ready-made integrations, you can also process customer messages from Avito through amoCRM and Bitrix24.

Work efficiently with Umnico

Avito without UmnicoAvito with Umnico
Transition of customer communication to messengers-+
Chat automation-+
Automatic distribution of inquiries-+
Multiple users for one account-+
Lead processing analytics-+
Message templates-+
Tags and notes about clients-+
Client data management-+

How to set up Avito integration

Your Avito account is now integrated in the integration section. All messages related to your products will be displayed in Umnico. You can later integrate other CRMs or use Umnico API to connect Avito to your business applications.

Sign up for Umnico with a free trial

Go to the integration settings and select Avito

Log in to your Avito account

Your Avito account is now integrated in the integration section. All messages related to your products will be displayed in Umnico. You can later integrate other CRMs or use Umnico API to connect Avito to your business applications.

Avito integration and CRM pricing

It’s in our interests that you grow sales and improve customer satisfaction, so full support for setting up the functionality is included in the pricing plans.

1 month
$25
 
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6 months
$135
$22.5
a month
Try now

“We really did start to sell faster and process more inquiries from Avito customers”

Yuri Kim, Global Cards Trade

“We've taken full control over all customer inquiries, and they are no longer lost when switching between messengers. It's become clear who exactly answered whom”

Natalia Kartavitskaya, Turmania

“We have been using Umnico for quite some time to process and record customer inquiries from Avito. The platform clearly improves sales”

Alexander Bondarenko, Viplombard

Questions and answers about Avito integration and Avito CRM

Our clients are most interested in the following questions about working with Avito and Umnico:
How does Umnico help Avito shops?
Reply to messages from several Avito accounts and messengers in Umnico social CRM or mobile app to avoid losing customers and breaking deals. The history of correspondence with each client is stored in the system, so you will always know what the customer needs and will be able to sell faster without increasing staff or support spending.
Is it possible to set up an integration with a personal Avito account?
Unfortunately, the integration of Avito with CRM is only available for business accounts. This is due to the limitations of the Avito platform itself, which ensures stable operation and protects accounts from being blocked. Umnico does not support integration with personal free accounts, as such connections are considered unofficial and may lead to account blocking. For safe and effective use, we recommend using Avito’ s paid plans, which are fully compatible with Umnico integration and CRM systems, allowing you to manage sales on Avito without risk.
Is it possible to integrate Avito with CRM for free?
Yes. Popular CRM systems support Avito integration as a part of their boxed solutions. However, the functionality of those is limited. Umnico allows you to effectively communicate with customers not only through Avito, but also to reach out first to customers on instant messengers and social media, remind them of agreements, exchange documents, and use templates for quick responses. Umnico’ s solution isn’ t free, but the cost is negligible compared to the potential revenue growth.
Can I test Umnico for free?
Umnico provides a free trial period for all new users, during which you can connect and integrate an unlimited number of messengers and social media channels, as well as get advice on using API without any restrictions.
Are there any delays in sending messages through Umnico?
At the moment, you can only exchange photos with customers. But our specialists are actively working on new functionality, so we will provide this opportunity soon. Stay tuned for updates.
Is it possible to attach video to messages on Avito?
At the moment, you can only exchange photos with customers. But our specialists are actively working on new functionality, so we will provide this opportunity soon. Stay tuned for updates.
Can I reply to messages from my phone?
Yes, you can work with customer inquiries on your smartphone via Umnico mobile apps available for iOS and Android. Using them, you can stay in touch with customers wherever you are.
How many users can work with one account?
The number of employees — users is not limited. With Umnico, you can simultaneously leverage one Avito account as part of a small group or an entire department. It is important to note that each additional user in Umnico is charged.
Do you need technical skills to set up the Avito integration with Umnico or CRM?
No, setting up the Avito integration with Umnico or popular CRM systems like Bitrix24 or amoCRM does not require professional technical knowledge. The synchronization process is highly simplified and takes only a few minutes. You can quickly connect Avito to your CRM and start receiving all customer messages in one window. This will allow your team to focus on working with customers without spending time on complex settings or testing Avito API commands.
What is Avito API?
Avito API is a set of tools that allows developers to create applications for direct interaction with the Avito platform. Through integration with Umnico, you can connect Avito's functionality to your CRM or advertising system. This allows you to communicate with customers from multiple accounts in one window and across various messengers, speeding up response times, meeting agreements, and attracting more buyers to your online store.

Turn more Avito inquiries into sales.

Connect your account to Umnico

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