Customer communication solution and CRM for car dealership and aftermarket (auto parts) by Umnico

Communication service for dealerships, automotive aftermarket, and garages

Get more orders from popular car websites. Sell to customers through messengers, not just by phone.

Umnico communication system helps car dealers, car services and auto parts stores improve sales via popular car websites and improve communication with customers

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Immediate responses to inquiries

Set up a chatbot and auto-replies to respond to website visitor questions 24/7, which will increase the conversion and earnings

Inquires linking to ads

Do not get confused while managing multiple inquiries with the listing preview feature

Inquiry distribution among the team

Automatically distribute leads from different accounts and messengers among employees

Automotive industry communication package by Umnico

All-in-one service for car dealerships and auto parts stores

Process incoming inquiries from several accounts on Auto.ru, Avito.ru, and Drom.ru*, receive orders via live chat on your website, and organize communication via Telegram, as well as other instant messengers and social media in a single CRM by Umnico.

The variety of communication channels will reduce the load on a contact center and allow you to process inquiries 3 times faster.

Optimize inquiry processing through Avito and Telegram Personal. Umnico provides free** integrations with Auto.ru, Drom.ru, and live chat to make your automotive business sell more.

* Integration with Drom.ru is in beta testing currently and is provided at the discretion of Umnico upon a separate request from the user.

** A paid subscription to Auto.ru, Avito.ru and Telegram Personal for 3 months or more is required. Integration with Drom.ru is provided free of charge only for the time of the first payment. The offer is valid only for new customers not previously registered with Umnico.

All inquiries and conversations on a single platform

Automation and Digital Pipeline

Monitoring of customer conversations

Smart search across chats

Omnichannel CRM for dealers to raise sales and retain customers

Dedicated solutions for auto business from Umnico allow you to systematize the processing of inquiries from instant messengers, social media, and popular car classifieds in a single window. The platform also automates the distribution and processing of orders within your team. The advanced functionality of the CRM system for car dealers and car workshops helps you to avoid missing inquiries and improve the entire customer communication process.

Everything you need to manage car dealership or repair shop contact center

Umnico platform has been created with consideration to the modern needs of the auto business operating both in the local and international markets. The service aggregates inquiries from popular auto websites and Telegram in a single window, which helps to process all customer requests in a centralized manner, while the CRM functionality and automation simplify and speed up the sales process.

Several chats from multiple automotive accounts and messengers in one application

Manage all conversations on a single platform

Communicate with customs through multiple channels, including Auto.ru, Avito.ru, and Drom.ru, in a single window. Employees do not have to spend time switching between different sites and apps or searching for the history of previous conversations. Details on interactions with each customer are stored in Umnico and allow a sales rep to sell as quickly as possible, taking into account their preferences.

Each new application from Avito or Auto.ru is accompanied by information from the ad, including the price and photo of the car. It makes it easy to identify what particular car a customer is interested in and avoid confusion.

Leads and inquiries allocation among chatbots and the team

Automate customer communications

Take orders and answer customer inquiries 24/7 with auto-replies and a chatbot. Requests received during non-working hours will be processed by the bot, which can answer common questions and collect contact details of potential buyers who will no longer go to competitors due to receiving no answer.

Automatic distribution of inquiries between operators from several accounts of auto websites, social media, and instant messengers, tagging, and task assigning allow you to efficiently process inquiries, spend less time on routine and provide a personalized service to your customers.

Stop losing inquiries and control employees’ performance

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Take communication under control and secure customer data

Monitor the quality of employees’ interactions with customers through Umnico communication platform for dealerships. With the help of easy-to-use analytics, you can track the activity of employees in real time and understand who, how, and when has communicated with each customer. Metrics, such as speed of response and the quality of work will help to build a transparent system of incentives for the sales team.

The entire history of correspondence is stored in Umnico instead of employees’ personal devices. Hide customer contacts so that employees cannot sell them cars or spare parts bypassing your business or stealing your customer base.

Bulk messaging settings and automatic message sending in Umnico for Automotive

Inform customers via instant messengers, not expensive SMS

Continue dialogues from auto marketplaces in messengers and social media loved by your audience. With Umnico, you can set up auto-information about the status of an order in Telegram or WhatsApp, giving up expensive SMS.

Communication via messengers allows you to quickly contact customers who do not answer phone calls — the open rate messengers send via these apps is higher than emails. Stop losing costumes who cannot be reached by phone.

Integrate Umnico’s automotive communication pack into popular CRMs

Combine your CRM system with Umnico

You can receive and process inquiries from Auto.ru, Avito, and Drom.ru in amoCRM or Bitrix24 using Umnico widget. All conversations from multiple accounts, social media, and instant messengers (Telegram, Facebook, Instagram, Viber, and WhatsApp) are united in one window. Thanks to this, it is easier for you to control employees’ performance, convert leads and increase your earnings.

Pump up your sales with CRM for dealerships and aftermarket by Umnico

Create a custom subscription plan, paying only for the options you need, or take advantage of a great value package designed for car dealerships, auto parts stores and garages.

Umnico’s price is adjustable and depends on the number of used communication channels, the subscription term, and the number of invited users

from $8 /month

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Discover the full functionality of the service!

Questions and answers about Umnico for auto dealership

Generally, our clients, managers of car dealerships and auto repairs, ask the following questions.

Is it possible to set up Umnico integration with Auto.ru?

Does Umnico have integration with Avito?

Does Umnico have integration with Drom.ru?

How does live chat on a website affect the conversion of visitors?

How long does it take to get comfortable with working at Umnico?

Can I reply to messages from auto portals via my smartphone?

Can Umnico be integrated with my own CRM?

Have additional questions or want to learn more about Umnico for auto dealerships?

Submit your inquiry below and our consultants will contact you by phone or email.