Avito connection to Bitrix24

Avito is the most popular Russian classifieds website that allows individuals and companies to sell products and services. By integrating your Avito account (or several accounts) with Bitrix24 CRM system via Umnico you can effectively manage all conversations with clients, use automation and automatically distribute inquiries among employees.

Please note: before setting up the integration, you need to connect all the necessary Avito accounts on the Umnico platform.

Since November 6, 2025, the Avito service has changed the terms of API usage for the messenger. The integration is now available only on plans with the "Maximum Subscription" option enabled. If the plan does not have the "Maximum Subscription" option, message exchange between Avito and the system through the connected integration will be unavailable: incoming and outgoing messages will not be received, and new deals based on responses will not be created. The changes are related to Avito's updated policy and apply to all platform users.

How to connect an Avito account in Umnico

In your Umnico account, open the "Channels — Main — Avito" menu.

In the window that opens, click the "Authorize in Avito" button.

Enter the login and password for your Avito account in the corresponding fields and click "Log In".

Done! After successful authorization, the authorization window will close, and Avito will appear in the "Main" section in the list of connected channels.

⚡ Important: a separate connection must be configured for each Avito account. Avito allows only professional accounts to be connected. You must also have a maximum or extended plan to connect the account.

How to Set Up the Bitrix24 and Umnico Integration

1. In the Bitrix24 interface, select "Applications — Marketplace" from the left-hand menu.

2. Enter "Umnico" in the search bar.

3. Click "Install".

4. Check the boxes confirming your agreement with the "Solution Catalog Terms of Use", "License Agreement", and "Privacy Policy", then click "Install".

5. In the application window that opens, enter the email address and password for your Umnico account and click "Log In".

6. Click "Connect".

Setting Up the Avito Connection to Bitrix24

1. In the Bitrix24 left-hand menu, select "Contact Center". If the section is not displayed in the menu, enter "Contact Center" in the search bar.

2. The "Contact Center" displays the full list of available Umnico integrations as connectors. To connect Avito, select the Avito connector.

3. In the menu that opens, click "Connect". The "Channel successfully configured" notification will appear.

4. Select the required "Open Line" and click "Save".

5. After that, the connected connector will be highlighted in light green.

6. The Avito integration with Bitrix24 is configured. All messages will be received in "Open Lines" in Bitrix24. Other connectors are connected in the same way.

Please note: if you have added new integrations on the Umnico side, you need to "Update Connectors" in the Umnico application settings. Otherwise, the new connectors will not appear in the "Contact Center".

Help & Support

If you have any questions, feel free to contact us — we're happy to assist. To reach Umnico support, click the "Support" bubble in the bottom-right corner of your screen. Or go to the "Help → Chat with Support" section in your Personal account.

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