Telegram Bot connection to Bitrix24
One of the features of Telegram messaging app is the ability to create various bots for interacting with customers, sending notifications, or collecting feedback. You can use bots to enhance your customer service and engagement on Telegram. Umnico helps you integrate Telegram bots with Bitrix24 CRM system. This way, you can manage your customer communication via Telegram directly from Bitrix24.
With Umnico, you can connect Telegram Bot to Bitrix24. To do this, first connect your Telegram Bot account in Umnico, then install the Umnico app in Bitrix24 and configure the Telegram Bot connector.
Please note: to configure the integration, first connect all the necessary Telegram Bot accounts on the Umnico platform.
Connecting Telegram Bot in Umnico
In your Umnico account, open the “Channels — Main — Telegram Bot” menu.
The connection window will open.
Open the Telegram app and click the search icon. Enter @BotFather in the search bar and make sure that the selected bot is the official one — it is marked with a white checkmark on a blue star background. Select this bot.
Send the /newbot command. Come up with a name for your bot. BotFather will check whether the selected name is available. After confirmation, the bot will send you an API token for the connection. Copy the token.
Return to Umnico, paste the copied API token into the appropriate field, and click “Connect”.
Done! After successful authorization, the authorization window will close, and Telegram Bot will appear in the “Main” section in the list of connected channels.
How to connect Umnico to Bitrix24
After connecting Telegram Bot in Umnico, proceed to configure the integration with Bitrix24.
- Open Bitrix24 and go to “Apps — Marketplace” in the left sidebar menu.
- Find the Umnico app using the search bar. To do this, enter “Umnico” in the search field.
- On the app page, click “Install”.
- Before installation, confirm your agreement with the “Solution Catalog Terms of Use”, “License Agreement”, and “Privacy Policy”. To do this, check the appropriate boxes and click “Install”.
- After installation, the app window will open. Enter the email address and password for your Umnico account, then click “Log in”.
- After authorization, click “Connect”.
Configuring the Telegram Bot connection to Bitrix24
- In the left menu of Bitrix24, open the “Contact Center” section. If you cannot find it in the menu, use the search and enter “Contact Center” in the appropriate field.
- The “Contact Center” section contains a list of available Umnico integrations in the form of connectors. Find Telegram Bot among them and select it to connect.
- In the connector settings menu, click “Connect”. After a successful connection, the “Channel successfully configured” notification will appear.
- Then select the required “Open Line” and click “Save”.
- After saving, the connected connector will be highlighted in light green.
- The Telegram Bot connection to Bitrix24 is complete. From this point on, all messages will be delivered to “Open Lines” in Bitrix24.
Please note: if you have added new integrations on the Umnico service side, you need to “Refresh connectors” in the Umnico app settings. Without this, the new connectors will not appear in the “Contact Center”.
Help & Support
If you have any questions, feel free to contact us — we're happy to assist. To reach Umnico support, click the "Support" bubble in the bottom-right corner of your screen. Or go to the "Help → Chat with Support" section in your Personal account.
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