Telegram Bot integration with Bitrix24

To enable Telegram Bot integration in Bitrix24 follow these steps:

1. In the Bitrix24 interface, select “Applications — Market” in the left menu.

2. In the search bar, enter the name of the application - Umnico and click “View”.

3. In the application description that opens, click "Install".

4. In the window that opens, check the boxes for agreeing to the "License Agreement" and "Privacy Policy" and click "Install".

5. In the application window that opens (Fig. 1), enter the Umnico API token. To do this, go to the Umnico service, select "Settings - API" and click "Copy token" (Fig. 2). Paste it into the appropriate box in Bitrix24 and click "Save" (Fig. 3).

Figure 1

Figure 2

Figure 3

6. After saving the API token, click the "Update connectors" button.

7. In the Bitrix24 left menu, select "Contact Center".

8. The "Contact Center" will display all connected Umnico integrations as connectors. To connect, select the connector you want. An example is given in the Telegram bot integration.

9. In the open menu, click "Connect" (Figure 1). Select the required "Open line" and "Responsible employees" (Figure 2). Click "Save". After clicking, the notification "Channel configured successfully" should appear. After that, the connected connector will become highlighted in light green color (Figure 3).

Figure 1

Figure 2

Figure 3

10. Everything is ready! From now on, all messages will be sent to "Open lines" Bitrix24. The other connectors are connected in the same way.

Should you still have any questions, check Umnico widget in the "Technical support" section or in the "Help – Chat with the operator" section. We will be glad to help.