VKontakte connection to Bitrix24

Published: 27 October 2022

Updated: 16 September 2026

VKontakte is a popular Russian social media platform that can provide significant customer communication capabilities to companies. From VK groups to personal messages, the platform provides numerous ways to share content, respond to customer inquiries and win their loyalty. With Umnico, you can connect your VKontakte community page to Bitrix24 CRM system. This way, you can manage your customer communication via VKontakte directly from Bitrix24.

With Umnico, you can connect a VKontakte community to Bitrix24 and set up message delivery to "Open Lines".

Please note: before setting up the integration, connect all the necessary accounts in Umnico.

How to connect VKontakte to Umnico

In Umnico, select "Channels — Main — VKontakte".

In the connection window that opens, click "Login to VKontakte".

Click "Continue as…".

Select a group and click "Continue".

In the application access request window, click "Allow".

Click "Get link".

Paste the copied link into the "Link from the address bar" field and click "Continue".

Specify the sources for receiving messages and click "Connect".

Done! After successful authorization, the authorization window will close, and the VKontakte community will appear in the list of connected channels in the "Main" section.

What to do if you cannot connect a VKontakte group

You may encounter difficulties when connecting VKontakte, especially if your group is already used in other services. Below is an alternative method that will help you check your group settings before reconnecting it to Umnico.

Alternative connection method

Go to your VKontakte group and select "Management" — "Additional".
Go to the "Working with API" section. Check the list of active access keys and reduce their number to 3–5.
Open the "Callback API" tab and review all servers created for your group.
Make sure that no more than 2 servers are being used. To view the list of servers, click the drop-down list in the upper-right corner.
Delete unnecessary or unfamiliar servers. At the bottom of the page, click "You can delete the server".

Reconnect the group to Umnico.

Bitrix24 integration with Umnico

After connecting VKontakte to Umnico, you need to connect Umnico to Bitrix24.

In the Bitrix24 interface, select "Applications — Marketplace" from the left-hand menu.

Enter "Umnico" in the search bar.

Click "Install".

Check the boxes to agree to the "Rules for Using the Solutions Catalog", "License Agreement", and "Privacy Policy", then click "Install".

In the application window that opens, enter the email address and password for your Umnico account and click "Log in".

Click "Connect".

How to connect VKontakte to Bitrix24

In the left-hand menu of Bitrix24, select "Contact Center". If the section is not displayed in the menu, enter "Contact Center" in the search bar.

The "Contact Center" displays a list of available Umnico integrations as connectors. To connect VKontakte, select the VKontakte connector.

In the menu that opens, click "Connect". A "Channel successfully configured" notification will appear.

Select the required "Open Channel" and click "Save".

After that, the connected connector will be highlighted in light green.

The integration is configured. After connecting, messages will arrive in the "Open Channels" of Bitrix24. Other connectors are connected in the same way.

Please note: if you have added new integrations on the Umnico side, you need to "Update connectors" in the Umnico application settings. Otherwise, the new connectors will not appear in the "Contact Center".

Help & Support

If you have any questions, feel free to contact us — we're happy to assist. To reach Umnico support, click the "Support" bubble in the bottom-right corner of your screen. Or go to the "Help → Chat with Support" section in your Personal account.

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