VKontakte integration with Bitrix24

VKontakte is a popular Russian social media platform that can provide significant customer communication capabilities to companies. From VK groups to personal messages, the platform provides numerous ways to share content, respond to customer inquiries and win their loyalty. With Umnico, you can integrate your VKontakte account with Bitrix24 CRM system. This way, you can manage your customer communication via VKontakte directly from Bitrix24.

How to set up VKontakte and Bitrix24 integration

Please note: before setting up the integration, ensure that you have all necessary VKontakte accounts connected in Umnico.

1. In the Bitrix24 interface, select “Applications — Market” in the left menu.

Bitrix24 Menu - Applications

2. In the search bar, enter “Umnico”.

Search for Umnico in Bitrix24

3. Click “Install“ in the application description.

Umnico widget in Bitrix24

4. In a pop-up window, check the boxes that agree to the Bitrix24.Market Terms of Use, “License Agreement“ and “Privacy Policy“ and click “Install“.

Umnico widget installation

5. In the window that opens (Fig. 1), enter the Umnico API token. To do this, go to the Umnico interface, select “Settings – API“ and click “Copy token“ (Fig. 2). Paste it into the appropriate box in Bitrix24 and click “Save“ (Fig. 3).

Connecting the Umnico service

Figure 1

Your API token in Umnico

Figure 2

Entering API tocken in Bitrix24

Figure 3

6. After saving the API token, click the “Update connectors“ button.

Updating connectors in Bitrix24

7. In the Bitrix24 left menu, select “Contact Center“. If the section is not displayed in the menu, type “Contact Center“ in the search bar.

Bitrix24 Menu - Contact Center

8. The “Contact Center“ displays all connected Umnico integrations as connectors. To connect, select the connector you want. In our instance, VKontakte integration.

Contact Center in Bitrix24

9. In a pop-up menu, click “Connect“ (Fig. 1). Select the required “Open line“ and “Responsible employees“ (Fig. 2). Click “Save“. After clicking, the notification “Channel configured successfully“ should appear. After that, the connected connector will be highlighted in light green (Fig. 3).

Connecting Umnico & VKontakte - Step 1

Figure 1

Connecting Umnico & VKontakte - Step 2

Figure 2

Connecting Umnico & VKontakte - Step 3

Figure 3

10. The setup process is complete. From now on, all messages will be sent to “Open Lines“ in Bitrix24. The other connectors are connected in the same way.

Please note: if you have added new integrations to Umnico platform, you should use the “Update connectors“ feature in Umnico application settings. Without this, new connectors in the “Contact Center“ will not be displayed.

Should you have any questions, contact us via “Help – Chat with the operator“ section. We’ll be glad to help.

Learn how to improve customer communication and boost sales in our blog post.

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