How to Connect Avito to amoCRM via Umnico

Published: 24 January 2023

Updated: 11 September 2026

Avito is one of the most popular and effective platforms for selling products and services in CIS. Its main advantage is the ability to respond directly to incoming messages from buyers on your listings, making communication fast and seamless.

Integrating Avito with amoCRM via the Umnico platform helps you bring all customer messages into your CRM, speed up response time, and build a transparent, manageable sales pipeline.

Key benefits of integrating Avito with amoCRM through Umnico:

✅ Receive incoming messages from Avito directly in amoCRM via Umnico
✅ Reply to customers, attach files, and use message templates
✅ Manage messages from multiple Avito accounts in one place
✅ Respond faster to customer interest and reduce missed opportunities
✅ Safe and reliable connection through Avito’s official API

To start exchanging messages through Avito in amoCRM, follow the steps below. First, you need to connect your professional Avito account to Umnico. This takes just a few minutes.

Connecting Avito to Umnico

In your Umnico account, go to “Channels → Main → Avito”.

In the window that opens, click “Authorize in Avito”.

Enter the username and password for your Avito account in the corresponding fields, then click “Log in”.

Done! After successful authorization, the connection window will close, and Avito will appear in the “Main” section in the list of connected channels in Umnico.

You can find detailed information about the integration, as well as important details about working with the marketplace, in a separate guide on connecting Avito to Umnico.

amoCRM Connection Settings in Umnico

The “Deals” tab contains deal management and pipeline synchronization settings.

Deal settings allow you to define what should happen when a customer contacts you again about an archived or closed deal: a new deal will be created, or the message will be sent to the most recently closed deal.

Pipeline sync allows you to select an amoCRM pipeline and the status to which deals will be sent. If a deal is sent to the selected pipeline and any status after the “Unsorted” stage, tags will be created automatically in the deal, indicating the integration channel through which the request was received, as well as its type: message or comment.

To send deals to “Unsorted”, select “Send to ‘Unsorted’ in the main pipeline”. Please note: in this case, tags and the work phone number will not be added to the deal.

The “New message” tab allows you to configure the ability to start a conversation with a customer through WhatsApp, Telegram, MAX, or WhatsApp Business API directly from a deal, even if there has been no previous conversation with this user. The corresponding integration must be connected and the deal is created by Umnico. The amoCRM interface allows conversations to be initiated only through WhatsApp, Telegram, MAX, and WhatsApp Business API.

The “Umnico Widget” tab allows you to give selected agents — CRM users — access to the Umnico chat center widget in the amoCRM sidebar. The Umnico widget will only be displayed for agents who have been granted access.

On the “Access settings” tab, you need to sign in to amoCRM and confirm permissions for the Umnico integration. This ensures correct data transfer between the platforms.

After completing the setup, go to “amoMarket → Installed” in amoCRM, find Umnico, and click “Save”.

The integration is fully configured and ready to use.

The Umnico widget will appear in the amoCRM sidebar, providing advanced tools for interacting with customers.

Working with Avito Inquiries in amoCRM

Integrating Avito with amoCRM allows you to establish a clear and manageable process for handling inquiries. All conversations are displayed within the CRM, simplifying communication control, increasing response speed, and improving service quality.

💬 New Avito Inquiry = New Deal

When a potential client first messages you on Avito, a new deal is automatically created in the selected sales pipeline in amoCRM. The deal will be tagged "Avito" and contain user data, including the conversation, name, and, if available, phone number. This allows you to start working on the request immediately without manual data entry.

🔗 Linking Inquiries to Existing Clients

If the client's Avito account is already registered in the amoCRM database (e.g., by phone number), the new conversation will automatically be linked to the existing contact or previous deal. This helps maintain interaction history and avoid duplicating clients in the CRM.

📨 Initiating Conversations with Clients

With amoCRM, managers can reach out to customers first via Telegram Personal or WhatsApp (including both web and business accounts) — all you need is the customer's phone number. This feature comes in handy for reengaging warm leads, sending reminders, discussing terms, or sharing documents.

By integrating with Umnico, communication channels expand even further. Through the Umnico widget within amoCRM, it's possible to reach out first across Telegram Personal, WhatsApp, Email, and WhatsApp Business API. This ensures efficient interaction with clients.

🔄 Continuing Conversations in Closed Deals

If a client messages again after a deal is closed, you can choose where to direct the message: to the last closed deal or create a new one. This helps retain the context of the inquiry and saves the user's time, especially in long-term or cyclical sales.

👥 Manual and Automatic Routing

Using built-in amoCRM tools or integrations with Umnico, you can assign deal responsibilities manually or automatically — for example, based on inquiry type, time of day, or user workload. This increases response speed and helps meet SLAs.

📊 Source Analytics

In amoCRM, you can track how many deals came through Avito, at what stage they stall, how many sales are made, and how much time users spend responding. Thanks to tags and reports, you'll easily understand how effective this communication channel is.

Frequently Asked Questions (FAQ)

❓ Can I connect multiple Avito accounts to amoCRM?

Yes, you can connect multiple professional accounts to manage all messages and deals in a single window.

❓ What happens if I log out of Avito?

If you sign out from your account, integration through the Avito will be paused. To resume functionality, you'll need to reauthorize Avito in Umnico again.

❓ Are attachments and files transferred?

Yes, all messages, including photos, documents, audio, and video, are transferred.

❓ Is the integration secure?

Yes. Umnico uses secure authorization and does not store your personal Avito data.

Help & Support

If you have any questions, feel free to contact us — we're happy to assist. To reach Umnico support, click the "Support" bubble in the bottom-right corner of your screen. Or go to the "Help → Chat with Support" section in your Personal account.

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