Omnichannel platform for HR and recruitment

Umnico omnichannel platform for hiring and HR operations

Communicate with candidates in messengers and manage inquiries to your job openings from Avito and VKontakte in a single Umnico chat center window. Automate initial candidate qualification and evenly distribute new leads across your team.

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Zero loss of high-value candidates
Answer candidate questions instantly while keeping the full conversation history in the system, even if the recruiter changes
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More relevant applications
Receive applications from Avito and VKontakte. Qualify candidates in messengers with a bot before handing them over to recruiters
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Faster vacancy closure
Turn chats into scheduled interviews with a pipeline, distribute response workload across your team

How does the Umnico chat center help HR agencies and recruiters?

The Umnico chat center helps HR agencies and recruiters turn the chaos of candidate responses from messengers into a manageable flow of inquiries. By bringing WhatsApp, Telegram, MAX, Avito Messenger, and VKontakte community tools into a single window, the system provides a unified conversation history and automatically distributes messages among HR specialists. As a result, recruiters no longer waste time switching between apps, avoid losing candidates due to delayed responses, and can build a clear communication funnel — from the first touchpoint to closing the vacancy. The ability to work with multiple messenger accounts and distribute workload within the team makes Umnico an essential tool for collaborative hiring.

Umnico chat center for HR agencies

Using personal messenger accounts

Connect recruiters’ personal accounts in WhatsApp, Telegram, and MAX to communicate with candidates wherever it is most convenient for them. Reach out first by phone number or username, save the full communication history, and continue the conversation regardless of which HR specialist is working with the candidate. All chats are available in a single interface, helping you control communication quality and prevent information loss when transferring a candidate between team members.

Avito inquiries processing

Avito inquiries processing and automatic distribution

Receive vacancy responses from Avito directly in the Umnico chat center. Automatically distribute new conversations among recruiters, monitor response speed, and never miss a potential employee. Use tags, statuses, and internal comments to quickly qualify candidates and build a transparent response management system within your team.

Unified system for HR agencies
Distribute workload across your HR team and never miss a single inquiry from a new candidate. Explore what Umnico can do now! Try it for free
Manage messages from your VKontakte community and comments

VKontakte communities and comments support

Manage messages from your VKontakte community and comments under job posts in a single window. Quickly respond to candidates, move dialogues to direct messages, and increase application conversion into interviews. Control communication across all posts at the same time and respond promptly to new inquiries without switching between tabs and accounts.

Team collaboration in group chats

Team collaboration in group chats

Work with candidates and employees in Telegram, WhatsApp, and MAX group chats. Group communication helps improve onboarding, new employee support, and internal HR team collaboration, reducing the risk of losing valuable talent after hiring. Add managers, mentors, and HR specialists to discussions to speed up employee adaptation and align work processes more efficiently.

Additional benefits for HR operations

Employee performance analytics
Track each staffing specialist’s activity, as well as the quality and speed of their responses
Cross-messenger message forwarding
Send messages from WhatsApp to MAX, Telegram, and vice versa without limitations
Automation and triggers
Set up auto-replies and chat routing based on status, time, or specific actions
Inquiry tagging
Assign tags and leave comments for every conversation with a candidate or colleague
Hiring funnel
Create a candidate inquiry funnel based on the requirements of your HR workflow
Task calendar
Set deadlines and assign responsible team members for each conversation with a candidate or employee
Blacklist and filters
Block unwanted messages and filter spam to reduce the effort required for qualification
Quick replies
Create a knowledge base of quick replies for frequently asked questions and use hotkeys to apply them

Connect your messengers to Umnico and build structured communication with applicants

Create your own subscription plan and pay only for the communication channels you truly need for hiring and HR operations. Umnico pricing depends on the number of active integrations, users, and subscription duration.
from $5.2 / month
Sign up for free and test the full functionality of the service today!
All-in-one messenger widget with custom rates

Questions and answers about Umnico for HR

Our clients usually ask the following questions about using Umnico for HR workflows and hiring:
Which messengers can be connected to Umnico?
The platform supports integrations with WhatsApp, Telegram, MAX, Avito, and VKontakte, allowing you to manage all inquiries in a single window.
Can a team of recruiters work in Umnico?
Yes. You can add multiple employees, distribute inquiries among HR managers, and monitor the quality of candidate processing.
Is Umnico suitable for staffing agencies?
Yes. Umnico is suitable for both in-house HR departments and staffing agencies engaged in high-volume and targeted recruitment.
Is candidate processing automation available?
Yes. The platform supports auto-replies, chatbots, triggers, automatic conversation routing, and a hiring funnel.
Can Umnico be used for employee onboarding?
Yes. Group chats and a unified communication system help support new employees during adaptation and onboarding.
How does Umnico help speed up vacancy closure?
Umnico helps process responses faster, automatically distribute candidates among HR specialists, use response templates, and build a transparent hiring funnel. This reduces response time and increases conversion from candidate inquiries to interviews and successful hires.
Is Umnico suitable for high-volume recruitment?
Yes. The platform is especially effective for high-volume hiring thanks to automatic inquiry routing, chatbots, quick replies, and the ability for multiple recruiters to work simultaneously in a single interface.

Structure your work with candidate responses in messengers and social networks without last-minute rushes or losing valuable talent. Test Umnico’s functionality for free

Structure your work with candidate responses in messengers and social networks without last-minute rushes or losing valuable talent. Test Umnico’s functionality for free

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