How to Connect Avito to Umnico
Avito is a popular and efficient sales channel for goods and services in Russia. It also offers customer support capabilities. One of its main advantages is its customer support tools and the ability to respond to incoming messages from potential customers.
The integration of Umnico with the Avito platform allows you to:
✅ Receive incoming messages from customers directly in Umnico
✅ Respond to customer inquiries, attach files and use message templates
✅ Manage messages from multiple Avito accounts in a single window
This is especially convenient for online stores, as well as small and medium-sized businesses selling products or services through Avito. The integration helps you respond quickly to potential customer interest and avoid losing sales opportunities.
The connection is established via Avito's official API and remains secure if all recommendations are followed.
Connecting Avito: step by step guide
Please note: starting from November 6, 2025, the Avito service has changed the terms of use of the API for the messenger. Now integration is available only on tariffs with the "Maximum Subscription" option enabled. If the tariff does not have a "Maximum subscription", the exchange of messages between Avito and the system through the connected integration will be unavailable: incoming and outgoing messages are not received, and new response transactions are not formed. The changes are related to the updated policy of Avito itself and are valid for all users of the platform.
- In your Umnico account, open the sidebar menu "Channels — Main — Avito".
- In the connection window that appears, click "Log in to Avito".
- Enter your Avito Username and Password in the appropriate fields and click "Log in".
That's it! The integration will appear in the list of connected channels. From now on, all customer messages related to your Avito listings will be automatically delivered to Umnico.
⚡Important: each of your Avito accounts must be connected separately. Avito allows you to connect only professional accounts. Also, to connect, you must have a maximum or extended tariff.
Where to Find Incoming Avito Messages
After connecting Avito, all new incoming messages will appear in the "Chats" section of the Inbox. A few of your recent conversations are automatically included in the "New" section to help you get started quickly with the platform.
For more details on chat view modes and interface features, check out our "Chats" guide.
Help & Support
If you have any questions, feel free to contact us — we're happy to assist.
To reach Umnico support, click the "Chat with support" bubble in the bottom-right corner of your screen. Or go to the "Help — Chat with support" section in your Personal account.
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