Connecting MAX to Bitrix24

The audience of the MAX messenger has already exceeded 100 million users. The app offers extensive opportunities for business communication with clients in both direct messages and group chats and channels. Umnico omnichannel messaging platform allows you to connect MAX to Bitrix24 and process incoming messages, assign them to agents, and respond directly from the CRM system.

Benefits of MAX integration with Bitrix24 through Umnico:

✅ Receive new inquiries from MAX in Open Lines in Bitrix24.
✅ Respond to customer messages directly from the CRM interface.
✅ Automate business processes: tags and statuses, chat assignment among agents.
✅ Initiate a dialogue with a customer from Bitrix24.
✅ Analytics: monitor response time and inquiry sources.

To set up the MAX integration with Bitrix24, first connect the necessary MAX messenger accounts on the Umnico platform, then install the Umnico app in Bitrix24 and connect the MAX connector.

Please note: before setting up the integration, connect all the necessary MAX messenger accounts on the Umnico platform.

Connecting MAX to Umnico

In your Umnico account, go to “Channels — Main — MAX”.

A QR code will appear in the opened window.

Open the MAX app on your phone, go to “Profile — Devices — Log in via QR code”, and scan the QR code.

Done! After successful authorization, the authorization window will close, and MAX will appear in the list of connected channels in the “Main” section.

Important: for the integration to work reliably, make sure that two-factor authentication is disabled in the security settings of the MAX messenger or is properly configured to work with third-party sessions.

How to install Umnico in Bitrix24

1. In the Bitrix24 interface, select “Apps — Marketplace” from the left-hand menu.

2. Enter “Umnico” in the search bar.

3. Click “Install”.

4. Check the boxes to agree to the “Rules for Using the Solutions Catalog”, “License Agreement”, and “Privacy Policy”, then click “Install”.

5. In the opened app window, enter the email address and password for your Umnico account and click “Log in”.

6. Click “Connect”.

How to connect MAX in Bitrix24

1. In the left-hand menu of Bitrix24, select “Contact Center”. If this section is not displayed in the menu, find it using the search bar by entering “Contact Center”.

2. The “Contact Center” displays a list of available Umnico integrations as connectors. To connect MAX, select the MAX connector.

3. In the opened menu, click “Connect”. A “Channel successfully configured” notification will appear.

4. Select the required “Open Line” and click “Save”.

5. After that, the connected connector will be highlighted in light green.

6. The MAX integration with Bitrix24 is now configured. From this point on, all messages will arrive in “Open Lines” in Bitrix24.

Please note: if you have added new integrations on the Umnico side, you need to select “Refresh connectors” in the Umnico app settings. Otherwise, the new connectors will not appear in the “Contact Center”.

Help & Support

If you have any questions, feel free to contact us — we're happy to assist. To reach Umnico support, click the "Support" bubble in the bottom-right corner of your screen. Or go to the "Help → Chat with Support" section in your Personal account.

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