Odnoklassniki connection to amoCRM
Odnoklassniki is a popular Russian website where people can chat and share content online. It can help businesses connect to customers of different age groups. Umnico lets you connect Odnoklassniki with amoCRM, a tool that helps you manage your business. Using the integration, you can receive and answer the messages and comments that people send you on Odnoklassniki directly from amoCRM. You can also choose who of your team members will handle each message or comment.
Start working with Odnoklassniki efficiently! By following our simple guide, you can connect the social network functionality in just a few minutes.
Connecting Odnoklassniki to Umnico
In your Umnico account, go to “Channels → Main → Other → Odnoklassniki”.
In the window that opens, click “Authorize in Odnoklassniki”.
After successful authorization, go to the “Groups” section, find the “My Groups” block, and open the required group.
Click “More → Settings”.
In the left-hand menu, select “Messages → Work with API”, then click “Get access key”.
Copy the access key you receive.
Return to Umnico, paste the key into the corresponding field, and click “Connect”.
Done! After successful connection, the authorization window will close, and the Odnoklassniki community will appear in the “Main” section in the list of connected channels.
amoCRM and Umnico Integration
To connect the Odnoklassniki integration to amoCRM, select “Integration with CRM” in the left-hand menu of Umnico, then click amoCRM.
In the window that opens, click “Connect”.
In the new tab, select the required amoCRM account and click “Allow”. For the account to appear in the list, you must first be signed in to amoCRM.
After the connection is established, the Umnico integration settings page will open. There, you need to configure deal management, select the channel used to start conversations, specify which agents will have access to the Umnico widget buttons in amoCRM, and configure employee access permissions.
Configuring the amoCRM Integration in Umnico
On the “Deals” tab, you can configure deal processing and synchronization with the amoCRM pipeline.
Deal settings define how the system will handle a repeat customer inquiry if the previous deal was closed or moved to the archive. You can either create a new deal or add the message to the most recently closed deal.
Pipeline sync allows you to select an amoCRM pipeline and the status to which deals will be sent. If a specific stage after “Unsorted” is selected for deal transfer, tags will be automatically added to the deal with the name of the integration channel through which the inquiry was received and the inquiry type: message or comment.
To send deals to “Unsorted”, select “Send to ‘Unsorted’ in the main pipeline”. Please note that, in this case, tags and the work phone number will not be added to the deal.
On the “New message” tab, you can allow employees to start a conversation with a customer through WhatsApp, Telegram, MAX, or WhatsApp Business API directly from a deal, even if there has been no previous conversation with this user. To do this, the corresponding integration must be connected in Umnico and a deal with a chat is created. Conversations can be started through the amoCRM interface only via WhatsApp, Telegram, MAX, or WhatsApp Business API.
On the “Umnico Widget” tab, you can select the agents — CRM users — who will have access to the Umnico chat center widget in the amoCRM sidebar. The widget will not be displayed for other agents.
On the “Access settings” tab, you need to sign in to amoCRM and grant the permissions required for the Umnico integration. This ensures correct data exchange between the services.
After entering all settings, open “amoMarket → Installed” in amoCRM, find the Umnico integration, and click “Save”.
After that, the integration setup will be complete and ready to use, and the Umnico widget will appear in the amoCRM sidebar.
This completes the setup of the Odnoklassniki integration with amoCRM.
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