Odnoklassniki integration with amoCRM

Odnoklassniki is a popular Russian website where people can chat and share content online. It can help businesses connect to customers of different age groups. Umnico lets you connect Odnoklassniki with amoCRM, a tool that helps you manage your business. Using the integration, you can receive and answer the messages and comments that people send you on Odnoklassniki directly from amoCRM. You can also choose who of your team members will handle each message or comment.

How to set up Odnoklassniki and amoCRM integration

1. In your personal Umnico account, select “Settings — Integrations — Odnoklassniki”.

Umnico Odnoklassniki integration

2. In a pop-up window, click “Connect”.

Odnoklassniki window in Umnico

3. Go to your Odnoklassniki page. In the “Groups” section, find “My groups” and open the group.

Groups section in Odnoklassniki

4. Click “More — Settings”.

Odnoklassniki Settings

5. In the left menu, select the “Messages — Work with API” section and click “Generate access key”.

Generate access key

6. Copy the access key.

Access key

7. Return to Umnico, insert the key, and click “Connect”.

After back from Odnoklassniki

Odnoklassniki is connected to Umnico. From now on, all messages received by the Odnoklassniki group will be displayed in Umnico.

Odnoklassniki integration is enabled

Now, set up amoCRM integration. To connect the Odnoklassniki integration with amoCRM, select “Settings — Integrations” in the left menu and click on amoCRM.

Umnico integrations page

In a pop-up window, click “Connect”.

AmoCRM connection window

In the tab that opens, select amoCRM (you should be logged in amoCRM) and click “Allow”.

AmoCRM link account

Next, you will be transferred to Umnico to the page with integration settings.

AmoCRM account settings

amoCRM integration settings in Umnico

Pipeline synchronization is an option to select a sales pipeline in amoCRM and the status assigned to deals. When a deal is sent to a specific pipeline with any status except for “Unsorted”, tags will be added to the deal indicating the integration channel through which it came, type of message (message/comment), phone number, also, in case with WhatsApp, the “Work phone” box will be filled.

If you want deals to be assigned “Unassembled” status, select “Send to Primary Pipeline ‘Unassembled’”. In this case, neither the tags nor the work phone number will be added to the deal.

Reach out first allows you to initiate a WhatsApp/Telegram Personal conversation from a deal, even if you haven’t had any correspondence with this user before. The amoCRM interface only allows you to write first with a WhatsApp/Telegram Personal account.

Deal settings allows you to choose what to do when a client initiates a new inquiry with an archived/closed deal: create a new deal or send a message to the last closed deal.

After selecting the settings, click “Save”. After that, you need to go to the amoCRM interface.

AmoCRM interface
Umnico connected section

The integration is complete. If you have any questions, contact us via "Help – Chat with the operator" section. We’ll be glad to help.

Also, learn about the benefits of social media management software for companies in our guide.

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