VKontakte connection to amoCRM
VKontakte is a popular Russian social media that can help companies establish effective customer communication. The platform can be used to post content, answer customer inquiries, and gain their loyalty.
Umnico allows businesses to connect their VKontakte account to the amoCRM system to manage customer communication via VKontakte directly from amoCRM. Businesses can receive and respond to messages from VKontakte groups and personal messages, assign messages to team members, track customer interactions and history, and automate tasks and workflows.
To configure the VKontakte integration with amoCRM, you must first connect all required VKontakte accounts to the Umnico platform. If you already have a VKontakte page connected to Umnico, you can proceed to the “Integrating Umnico with amoCRM” section of this guide.
Connecting a VKontakte Page in Umnico
In your Umnico account, go to “Channels → Main → VKontakte”.
In the window that opens, click “Authorize in VKontakte”.
Click “Continue as…”.
Select the required community and click “Continue”.
In the app access request window, click “Allow”.
Click “Get link”.
A new window with your VKontakte group page will open. Copy the URL from that page.
Paste the copied link into the “Link from the address bar” field and click “Continue”.
Select the sources from which messages will be received and click “Connect”.
Done! After successful authorization, the connection window will close, and the VKontakte community will appear in the “Main” section in the list of connected channels.
You can find more detailed information about connecting VKontakte to Umnico, including important details about working with VKontakte, on a separate VKontakte connection guide page.
Integrating Umnico with amoCRM
To connect the VKontakte integration to amoCRM, select “Integration with CRM” in the left-hand menu of Umnico, then click amoCRM.
In the window that opens, click “Connect”.
In the new tab, select the required amoCRM account and click “Allow”. For the account to appear in the list, you must first be signed in to amoCRM.
After the connection is established, the Umnico integration settings page will open. Here, you need to configure deal management, select the channel used to start conversations, specify which agents will have access to the Umnico widget buttons in amoCRM, and configure employee access permissions.
amoCRM Connection Settings in Umnico
The “Deals” tab contains deal management and pipeline synchronization settings.
Deal settings allow you to define what should happen when a customer contacts you again about an archived or closed deal: a new deal will be created, or the message will be sent to the most recently closed deal.
Pipeline sync allows you to select an amoCRM pipeline and the status to which deals will be sent. If a deal is sent to the selected pipeline and any status after the “Unsorted” stage, tags will be created automatically in the deal, indicating the integration channel through which the request was received and its type: message or comment.
To send deals to “Unsorted”, select “Send to ‘Unsorted’ in the main pipeline”. Please note: in this case, tags and the work phone number will not be added to the deal.
The “New message” tab allows you to configure the ability to start a conversation with a customer through WhatsApp, Telegram, MAX, or WhatsApp Business API directly from a deal, even if there has been no previous conversation with this user. The corresponding integration must be connected and a deal is created via Umnico. The amoCRM interface allows conversations to be initiated only through WhatsApp, Telegram, MAX, and WhatsApp Business API.
The “Widget” tab allows you to give selected agents — CRM users — access to the Umnico chat center widget in the amoCRM sidebar. The widget will only be displayed for agents who have been granted access.
On the “Access settings” tab, you need to sign in to amoCRM and confirm permissions for the Umnico integration. This ensures correct data transfer between the platforms.
After completing the setup, go to “amoMarket → Installed” in amoCRM, find Umnico, and click “Save”.
The integration is fully configured and ready to use.
The Umnico widget will appear in the amoCRM sidebar, providing advanced tools for interacting with customers.
Help & Support
If you have any questions, feel free to contact us — we're happy to assist. To reach Umnico support, click the “Support” bubble in the top right corner of the Umnico widget. Or go to the "Help → Chat with Support" section in your Personal account.
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