How to Connect MAX Bot to Umnico
MAX Bot is a type of application designed to automate interactions with users based on predefined scenarios, with the option to hand conversations over to a human agent.
MAX Bot is an essential tool for companies that actively use the MAX messenger to communicate with customers. It is designed for businesses that want to manage all incoming and outgoing messages professionally and efficiently, automate routine support and sales processes, and ensure continuous, high-quality communication by bringing all conversations into a single workspace.
The Umnico omnichannel platform brings all popular messengers and social networks together in one interface. With Umnico, you can easily handle inquiries sent through MAX Bot and centrally manage your business communications.
After connecting MAX Bot to Umnico, you will be able to:
✅ Receive messages from MAX users in the unified Umnico inbox.
✅ Handle customer inquiries faster.
✅ Improve the efficiency of your sales and support teams.
✅ Centrally manage customer communications.
What You Need to Connect MAX Bot
Before you begin, make sure you have:
- An Umnico account;
- A MAX account;
- A new or existing MAX Bot.
How to Connect MAX Bot to Umnico
Step 1. Open the Connection Section
In your Umnico account, go to: Channels → Main → MAX Bot.
Step 2. Create a MAX Bot
Go to the Chatbots section of the MAX Partner Platform and click Create.
Fill in the required information in the bot creation form:
- Logo;
- Name;
- Nickname, which is generated automatically using one of the following formats:
- idИНН_bot — for sole proprietors and legal entities, where ИНН is the tax identification number of your organization or sole proprietorship;
- se(orgid)_bot — for self-employed users, where (orgid) is the profile ID on the platform
- Bot description.
After the bot has been created and approved, you can edit all of its information except the nickname. Then click Create.
Select the required bot and click ⋮ → Settings.
To the right of the token field, click the copy icon to copy the access token.
Step 3. Connect MAX Bot to Umnico
Return to the MAX Bot connection window in Umnico.
Paste the MAX Bot API token into the corresponding field and click Connect.
If the token is entered incorrectly, an error message will appear. Check the token and try again.
Once the connection is successful, the MAX Bot integration will appear in the Channels section.
Where to Find Incoming MAX Bot Messages in Umnico
Once setup is complete, all new messages received through MAX Bot will automatically appear in the Chats section of your Inbox.
To make the most of the interface and efficiently distribute conversations among team members, we recommend reviewing the detailed guide on working with Chats.
For convenience, Umnico will automatically load several of your most recent conversations so you can start working right away.
Help & support
If you have any questions, contact us via Help → Chat with Support. We’ll be happy to assist.
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