How to Connect Telegram to Umnico

Published: 5 July 2023

Updated: 2 July 2025

Telegram is one of the fastest-growing messaging platforms for small and medium-sized businesses, offering real-time communication, high engagement, and broad reach. Many companies now rely on it as a key channel for sales, support, and customer interaction.

By connecting your personal Telegram account to Umnico Inbox, a unified messaging aggregator, you can manage all customer conversations—including chats from Telegram and other platforms—in one centralized interface. This simplifies communication, accelerates response times, and helps deliver a more consistent customer experience.

Integrating Telegram with Umnico allows you to:
✅ Receive incoming messages from clients directly in the Umnico interface.
✅ Communicate with Telegram users from your personal account or on behalf of a bot.
✅ Handle all Telegram interactions from one platform or directly within your CRM.

The connection is established via the official Telegram mechanism and remains secure when best practices are followed.

Connecting Telegram to Umnico

Important Guidelines for Using Telegram

Where to Find Incoming Messages in Umnico

Help & Support

Related Guides & Articles

Connecting Telegram to Umnico

To start using Telegram Personal in Umnico, follow a few simple steps. The connection process only takes a few minutes.

Tutorial Video

If video works better for you, check out the tutorial below to connect the channel.

Step-by-Step Setup Guide

In your Umnico Personal Account, go to: "Channels → Main → Telegram". If you have already connected channels, scroll to "Add more" in the channel showcase.

In the connection window, enter the phone number linked to your Telegram account (without any symbols), then click "Continue".

You will receive an authorization code in Telegram — enter it into the field and click "Connect".

Once authorized, the connection window will close, and Telegram will appear in the list of connected channels. You will also receive a notification in Telegram about a new login.

Important Guidelines for Using Telegram

This section outlines the key features and technical details you should be aware of before using Telegram with Umnico.

What you need to know for stable performance

If you log out of Telegram, the integration with Umnico will be temporarily paused. To resume receiving messages, you will need to reconnect your account.
You can connect either a personal Telegram account or a Telegram bot. For bot integration instructions, please refer to the dedicated guide.

Where to Find Incoming Messages in Umnico

Once connected, Telegram messages will appear in the "Chats" section of the "Inbox" menu.
There you’ll find both personal messages and conversations with bots. A few of your recent conversations are automatically included in the "New" section to help you get started quickly with the platform.

For more details on display modes and chat features, check out the "Chats" guide.

Help & Support

If you have any questions, feel free to contact us — we're happy to assist.
To reach Umnico support, click the "Chat with support" bubble in the bottom-right corner of your screen. Or go to the "Help → Chat with Support" section in your Personal account.