Telegram is a popular communication platform offering numerous benefits when it comes to customer communication. By integrating Telegram with your customer service strategy, you can provide real-time support and assistance to your customers in the messenger used by them daily.
Umnico uses an official reliable integration for processing Telegram messages. Telegram integration allows you to receive messages in the Umnico app or a CRM system of your choice in the same way as you would receive messages in the messenger client.
1. Log in to your Umnico account and navigate to “Settings — Integrations — Telegram Personal”.
2. In the connection window, enter your phone number (without any symbols) and click “Connect.”
3. A notification with an authorization code will be sent to the specified number in Telegram. Enter the code and click “Connect Telegram”.
4. After the connection closes, the integration with your Telegram Personal number will be added to the “Connected” section in Umnico. You will also receive a notification from Telegram about logging in from a new device. This is normal and indicates that all messages sent to your account will now appear in Umnico.
Note: If you log out of your account, the integration will stop until you reconnect it.
You can connect both Personal Telegram and Telegram Bot accounts to Umnico.
Also, check our video tutorial about Telegram integration.
If you encounter any issues or have questions, please contact Umnico support in the “Help — Chat with the operator” section. We’ll be glad to help.
Learn more about effective text-based communication with customers in our guide.