How to Connect Telegram to Umnico

Published: 5 July 2023

Updated: 8 September 2026

Telegram is one of the most popular messaging apps for communicating with customers. Businesses use it for customer support, consultations, sales, and efficient inquiry management.

Connecting Telegram to Umnico allows you to combine conversations from Telegram with other communication channels in a single workspace. Thanks to the integration, your team can reply to customers directly from the Umnico interface without switching between applications.

After connecting Telegram to Umnico, you will be able to:

✅ Receive incoming Telegram messages directly in Umnico Inbox

✅ Communicate with customers using your personal Telegram account

✅ Connect a Telegram Bot for automated inquiry handling

✅ Manage Telegram conversations alongside other communication channels

✅ Connect your communications to a CRM system and manage customer interactions from a single interface

Telegram is connected through the official Telegram authorization mechanism, and the setup takes just a few minutes.

Connecting Telegram to Umnico

To add Telegram to Umnico, log in to your Umnico account and navigate to "Channels → Main → Telegram".

Umnico supports two Telegram authorization methods: using a verification code sent in a message or by scanning a QR code.

Method 1. Connect Telegram to Umnico Using a Verification Code

This method allows you to connect your Telegram account using your phone number.

Step 1. Enter Your Phone Number

In the Telegram connection window, enter the phone number linked to your Telegram account. Enter the number without any additional symbols and click "Continue".

Step 2. Receive the Verification Code

Telegram will send a message with a verification code to your account.

Step 3. Enter the Received Code and Click "Connect"

Method 2. Connect Telegram to Umnico Using a QR Code

Connecting via a QR code lets you authorize your account quickly without entering your phone number or a verification code.

Step 1. Open the QR Code Connection

In the Telegram connection window in Umnico, click "Connect with QR code".

Step 2. Scan the QR Code in Telegram.

In the Telegram mobile app, open Settings, then go to Devices. Select Link Desktop Device and scan the QR code displayed in Umnico.

After successful authorization, Telegram will appear in the list of connected channels in Umnico.

Telegram will also send you a notification about a new login. To complete the connection, confirm the login in the Telegram app by tapping Yes, it's me.

Important information about using Telegram

Before you start using Telegram in Umnico, we recommend reviewing the integration details. This will help you avoid potential issues and ensure the stable operation of the channel.

If you log out of your Telegram account, the integration with Umnico will be temporarily suspended. To resume receiving messages, you will need to reconnect your account.

Umnico supports connecting both personal Telegram account and Telegram Bot.

For more information about connecting a Telegram Bot, see the dedicated guide.

Where to Find Incoming Messages in Umnico

After connecting Telegram, all incoming messages will appear in the "Chats" section of the "Inbox" menu.

This section displays both conversations from your personal Telegram account and chats handled through a Telegram Bot.

For your convenience, several of your most recent conversations are automatically loaded into the "New" section, allowing you to start processing customer inquiries right away.

For more information about chat views and messaging features, see the "Chats" guide.

Technical Support

If you have any questions about connecting your Telegram Bot or using the integration, the Umnico support team will be happy to help.

To contact support click the "Chat with support" in the bottom-right corner of your Umnico account or go to "Help → Technical support chat".

Our specialists will help you verify your connection settings and answer any questions you may have.

How to connect a Telegram Bot to Umnico
Telegram connection to Bitrix24

You might be interested

Telegram Mini Apps: How They Work and Their Benefits
Mastering Telegram Messenger Formatting