VoIP telephony, also known as VoIP (Voice over Internet Protocol) telephony, is a technology that allows you to make phone calls over the Internet. For VoIP telephony, companies do not need a separate phone line. All you need is an internet connection and a device that supports VoIP telephony.
VoIP telephony works by transmitting voice data in the form of data packets over the internet.
VoIP telephony has a number of advantages over traditional telephony:
When choosing an VoIP telephony provider, consider the following factors:
Cost is one of the main factors when choosing an VoIP telephony provider, as it can significantly impact the costs of a company or household. The cost of VoIP telephony services can vary depending on the tariff plan, number of users, and additional features that the provider offers. Before choosing a provider, it is important to assess your needs and choose a tariff plan that best meets your needs.
Functionality is another important factor when choosing a VoIP telephony provider, as it can impact the usability and efficiency of the system. Before choosing a provider, it is important to determine what features you need. Some providers may offer additional features such as auto-attendant, voicemail, conference calling, and others. Therefore, before choosing a provider, it is important to assess your needs and choose a provider that offers all the necessary features.
Customer support is one of the key aspects when choosing an VoIP telephony provider, as it directly affects the speed and quality of resolving problems. When choosing a provider, we recommend reading user reviews on specialized sites or referring to the VoIP telephony provider rating.
Umnico’s telephony integration helps to improve multiple aspects of customer communication.
1. Log in to your Umnico account and go to the “Settings — Integrations — Telephony” section.
2. In the connection window, select your provider from the list or enter the data manually, for example, Mango, Novofon, Uiscom, Zadarma, etc.
3. Enter the data for your SIP line. This data can be obtained from your telecommunications provider.
After entering the data, click “Connect”.
4. The connection window will close, and after one minute, the integration with Telephony will appear in the “Connected communication channels and CRM systems” section in Umnico.
Please note: in the beta version, some telephony integrations may be unstable. Please report any problems you find to technical support.
After connecting the Telephony integration, an icon with the signature “Phone” will appear in the left panel.
You can also make a call from a client’s card. To do this, open an inquiry, enter the number in the phone field, and click the call button.
Calls are distributed evenly among users with “Online” status who have access to the Telephony integration.
Telephony access settings are available in the “Settings — Operators — operator settings — Account access” section.
How to forward a call:
If you have any questions, please contact Umnico support in the “Help — Chat with an Operator” section. We’ll be glad to help.
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