How to connect Viber Bot to Umnico

Viber Bot is a specialized solution designed to automate user interactions with businesses via the messaging app. It serves as the primary method for handling Viber user inquiries for many companies.

By integrating with Viber Bot, Umnico enables you to capture all customer requests and receive messages directly from Viber users within the Umnico app. You'll no longer have to juggle messages and customer inquiries as all conversations will be easily accessible in Umnico.

Umnico utilizes the official integration mechanism with Viber Bot, ensuring a seamless processing of messages and images without any delays.

Step by step guide for connecting Viber Bot

1. In your Umnico account, go to “Channels — Main — Other — Viber Bot”.

2. The Viber Bot connection window will open.

3. If you already have a bot token, enter it in the API token field and click “Connect”.

This completes the bot's connection to Umnico.

If you don't have a Viber bot, you'll need to create one according to the instructions below.

Creating a Viber Bot

4. Visit the Viber partner resource and sign up using your existing Viber account. You'll receive a login code to that number.

5. Go to the control panel and select the "Create bot Account" button.

6. On the following page, fill out the bot card with the necessary details:

• Account Name: Your bot's name on Viber.
• Account Image: The bot's icon (400x400 pixels).
• Uri: A link to the bot, e.g., http://viber.com/Uri.
• Category and Subcategory: The subject category and subcategory for your bot.
• Language: The language used by the bot.
• Description: A brief description of the bot.
• Website Address: Your website address (optional).
• Email Address: An email address for communication.
• Location: Your bot's location.
• The account contains adult content: Check this box if your bot contains adult content.
• I accept the Terms and Conditions: Agree to the Viber bot service terms and conditions.

7. Click the Create button to create your Viber bot. The page will display the Key (Private token) you need.

8. Enter the received key in the API token field and click “Connect”.

9. The integration with Viber Bot will appear in the "Main" section. From now on, all messages sent to your bot will be delivered to Umnico.

Note: Currently, Viber only displays bots from large companies and well-known brands in their search results. Therefore, access to your bot will only be possible through a direct link like viber://pa?chatURI={botname}.

Also, check our overview of the top customer service trends.

Where to find incoming Viber messages in Umnico

After completing the setup, all new incoming messages from Viber will automatically appear in the "Chats" section within the Inbox menu. To better understand the interface's capabilities and configure optimal dialogue distribution among employees, we recommend checking out the detailed "Chats" instruction.

Help & support

If you encounter any issues during the connection process, our support team is ready to help.

To reach Umnico support, click the “Chat with support” bubble in the bottom-right corner of your screen. Or go to the “Help — Chat with support” section in your Personal account.

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