How to Connect WhatsApp to Umnico

WhatsApp has become a widely adopted channel for customer support and sales, embraced by thousands of companies worldwide. With its numerous advantages and business-oriented features, such as business profiles and shops, making WhatsApp a part of a company’s communication strategy is a smart move.

Connecting WhatsApp with Umnico allows companies to process all WhatsApp conversations within Umnico desktop and mobile app interfaces and reach out to customers first. Umnico supplies a robust integration mechanism that allows the exchange of not only text messages but also documents and multimedia files without any delays.

Connecting WhatsApp to Umnico: step-by-step guide

To ensure a smooth integration process, follow these steps:

1. Close all other WhatsApp Web sessions by opening the WhatsApp application. Tap the three vertical dots in the upper right corner, select “Linked devices,” choose a device from the list, and click on the “Log out” button.

WhatsApp Web sessions

2. Access your personal Umnico account and navigate to “Settings — Integrations — WhatsApp Web.”

Settings personal Umnico account

3. A pop-up window with a QR code will appear. Open WhatsApp mobile app, tap the three vertical dots in the upper right corner and select “Linked devices” to open the QR code scanner.

QR code

4. Use your phone to scan the QR code displayed in Umnico.

Scan QR code

5. After scanning, the connection window will close and WhatsApp Web integration will appear in Umnico, showing the status as “Connected.” From now on, all incoming WhatsApp messages will be sent to Umnico messaging platform.

Connected WhatsApp on Umnico

Important Note

You have the ability to use WhatsApp on up to four devices simultaneously without having to keep your primary phone connected. Simply connect your primary phone every two weeks to ensure that all linked devices remain logged in to your WhatsApp account. For optimal performance, it is recommended that you update to the most recent version of WhatsApp.

Please keep in mind:

WhatsApp is a messaging service designed for person-to-person chat only. Meta has a restriction policy on bulk messaging, broadcasting, and mass mailing. The important rule to keep in mind when reaching out to a user first is to avoid robotic messaging automation. Be sure to involve live employees in messaging. Robots and auto-senders may not always recognize the real needs of your customers. Eliminate bulk messaging and message blasting to your clients. Try to tailor each message by making it more customer-centric. Chat with your client about topics that interest him, avoiding pitching unnecessary services or goods. Such will reduce the risk of account suspension due to a Spam complaint.

Be noted that WhatsApp is constantly upgrading and improving its spam detection functionality. Below, we list several important things we know about WhatsApp’s spam filters.

1. Larger number of messages sent per a selected period: The instant messenger recognizes the number of complete messages, for example, per minute. If it exceeds human typing capabilities, then the risk of blocking is increased. Hence, you should not send over 100 messages per minute.

2. Similarity of text in messages: in case you keep sending similar messages to many users, the risk of blocking is also high.

3. Large message size: Each message has a certain size in kilobytes; the system recognizes the number of characters a user can input by itself, and how many are generated automatically.

Umnico is not a service intended solely for message blasting, and our team cannot be accountable for your account suspension. Please keep in mind that conduction bulk messages sending is a direct violation of the WhatsApp EULA.

We strongly recommend not to use WhatsApp for message blasting purposes. Use personalized messaging, having previously analyzed all conversation records. Try to send the most client-oriented message possible, without soliciting and pitching. Do not send several messages in a row, wait a few minutes, and modify the content. If you need to send out constant mailings, use email or SMS services for such a purpose, this is the safest option.

WhatsApp integration with Umnico is based on the Web version of WhatsApp, which shares the screen of your device in the WhatsApp Web window. Our service is completely safe when subject to the above recommendations.

If you receive a message from WhatsApp - “Your account has been suspended because you are using third-party software / unverified services” this means that WhatsApp has identified that you violate the rules of its license agreement and use your account to conduct message blasting. Overall, there is an opportunity to unblock, but the chance is too small.

Also, check out our video tutorial on how to set up Umnico integration with WhatsApp:

If you require additional assistance or encounter any issues, please reach out to Umnico support in the “Help — Chat with the operator” section.

Now that you are all set, check out a guide on how to effectively manage WhatsApp customer communication in our blog.

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