Connection of an Email account

Email has been and remains one of the most efficient communication channels with customers. It is popular for selling products and answering customer inquiries. The key advantage of this communication channel in Umnico is the possibility to write to the first users with whom you want to start a dialogue.
Email integration allows you to handle all customer emails via Email in Umnico. Not a single letter from clients will be lost or left unanswered thanks to the advanced functionality of the Umnico messenger and social network aggregator, as well as the reminder function. All correspondence data can be systematized and analyzed.
The integration with Email is completely free and therefore suitable for all Umnico users who use our system both for business and for their own needs.
Umnico uses official protocols to aggregate all emails from Email, so all messages with all kinds of attachments can be exchanged with customers.

How to enable integration with Gmail?

To connect Gmail, you need to enable IMAP access and configure SMTP settings. You can receive Gmail emails on multiple devices at once with IMAP access. Messages will be synchronized in real time. You can also use the POP protocol to work with mail.

Note! In order not to lose access to your own account, ensure you do not exceed the traffic limits for the IMAP protocol: no more than 2500 MB per day for download and no more than 500 MB per day for upload. If you need to set up IMAP access for the same account on multiple computers, take breaks after setting up on each device.

How to enable IMAP access?

1. Open Gmail on your computer.

2. In the upper right corner, click on the “Settings” icon All settings.

Gmail Settings

3. Open the Forwarding and POP/IMAP tab.

4. In the “IMAP Access” section, select “Enable IMAP”.

5. Click “Save Changes”.

Forwarding and POP/IMAP tab

How to configure IMAP and SMTP settings?
Enter the data from this table in the appropriate fields:

  • Setting up incoming mail (IMAP)
    In the Server field, enter: imap.gmail.com
    In the Port field, enter: 993
    For correct operation, the SSL checkbox must be enabled.
  • Configuring outgoing mail (SMTP)
    In the Server field, specify: smtp.gmail.com
    In the Port field, specify: 465 (if the port is for SSL) or 587 (if the port is for TLS / STARTTLS)
    For correct operation, the SSL checkbox must be enabled. If TLS is available, then also enable. Authentication is also required.

For more information, see the Gmail Help Center.

Enable the “Insecure Applications” feature (required)

For Gmail to work properly, go to the “Untrusted applications that have access to your account” section and change it from “blocked” to “allowed”. Before enabling the insecure app feature, sign in with your Google account.

Insecure Applications

Adding a password for external Gmail apps (required)

1. To add a password, first enable 2-Step Verification.

2. After you turn on 2-Step Verification, when you try to sign in to your account in some applications, you may receive an “Incorrect password” message. You can solve the problem by creating an application password.

  • Open the Google Account page.
  • Click Security.
  • Under ’Google Sign In’, select App passwords. Sign in if necessary. This option is not available if:
    • 2-step verification is not set up for your account;
    • two-step authentication is configured only for electronic keys;
    • you're signed in to a work, school, or other corporate account;
    • Your account has Advanced Protection enabled.
  • At the bottom of the page, click Application and select the desired option → click “Device” and select the → “Create” model.
  • Following the instructions, enter the application password (16-character code on the yellow line)
  • Click “Done”.

For more information, see the Gmail Help Center.

2-step verification

How to set up integration with Mail.ru?

To connect mail.ru you need to create a password for an external application

1. Go to Mail ID settings → “Security” → “Passwords for external applications”.

2. Click the “Add” button.

3. Enter the application name so you don’t forget the program password.

4. Copy the code.

5. Enter the code instead of password when you first enter the application.

Login methods
Passwords for external applications
Password updated

How to configure IMAP and SMTP settings?
Enter the data from this table in the appropriate fields:

  • Setting up incoming mail (IMAP)
    In the Server field, enter: imap.mail.ru
    In the Port field, enter: 993
    For correct operation, the SSL checkbox must be enabled.
  • Configuring outgoing mail (SMTP)
    In the Server field, specify: smtp.mail.com
    In the Port field, specify: 465 (if the port is for SSL) or 587 (if the port is for TLS / STARTTLS)
    For proper functioning, tick the SSL checkbox. If TLS is available, enable it.

For more information, see Mail.ru Help Center.

How to connect Yandex Mail to Umnico?

Mailbox setup

1. Open the “Mail programs” section in the Yandex.Mail settings.

2. Select the options C the imap.yandex.ru server using the IMAP protocol and Application passwords and OAuth tokens.

3. Save your changes.

Yandex.Mail settings

Create application passwords

1. Open the Account Management page.

2. In the “Passwords and Authorization” section, select “Enable application passwords”. Confirm the action and click “Create a new password”.

3. If you have enabled two-factor authentication, just click on “Create App Password”.

4. Select the application type “Mail”.

5. Think of a password name; for example, enter the name of the application for which you are creating a password. With this name, the password will be displayed in the list.

6. Click the “Create” button. The application password will be displayed in a pop-up window.

App passwords section
App passwords → Create a new password
Application type

How to configure IMAP and SMTP settings?
Enter the data from this table in the appropriate fields:

  • Setting up incoming mail (IMAP)
    In the Server field, enter: imap.yandex.ru
    In the Port field, enter: 993
    For proper functioning, tick SSL checkbox.
  • Configuring outgoing mail (SMTP)
    In the Server field, specify: smtp.yandex.ru
    In the Port field, specify: 465 (if the port is for SSL) or 587 (if the port is for TLS / STARTTLS)
    For proper functioning, tick the SSL checkbox. Authentication is also required.

More information can be found in the Help Center Yandex.

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