MAX Bot connection to Bitrix24
The MAX messenger allows businesses to use bots to automate customer communication, send service notifications, handle common inquiries, and collect feedback. MAX Bot helps companies respond faster, reduce the workload on employees, and create a more convenient customer experience. With Umnico, you can integrate MAX Bot with Bitrix24 and communicate with customers directly from the CRM interface.
To connect MAX Bot to Bitrix24 via Umnico, first add MAX Bot to your Umnico account. Then install the Umnico app in Bitrix24 and configure the MAX Bot connector to transfer messages between the messenger and the CRM.
Connecting MAX Bot to Umnico
To start using MAX Bot, follow the step-by-step instructions below. The setup takes only a few minutes.
Before you begin, make sure you have:
- an Umnico account;
- a MAX account;
- a new or existing MAX Bot;
- a new or existing Bitrix24 account.
In your Umnico account, go to Channels → Main → MAX Bot.
The integration connection window will open.
f the bot has already been created, get its token from the MAX Partner Platform. Go to the Chatbots section, select the required bot, and open ⋮ → Settings. On the right side of the token field, click the copy icon to copy the access token.
If you do not have a bot yet, create one first. Detailed instructions are available in the How to Connect MAX Bot to Umnico guide.
Return to Umnico, paste the copied MAX Bot API token into the corresponding field, and click Connect.
Done! Once the connection is successful, MAX Bot will appear in the list of connected channels. You can now proceed with connecting and configuring the CRM integration.
How to Connect Umnico to Bitrix24
Once MAX Bot is connected to Umnico, you can proceed with setting up the Bitrix24 integration.
1. Open Bitrix24 and select Applications → Marketplace from the left-hand menu.
2. Enter Umnico in the search bar to find the app.
3. Open the Umnico app page and click Install.
4. Before installation, confirm that you agree to the Solution Catalog Terms of Use, License Agreement, and Privacy Policy by selecting the corresponding checkboxes. Then click Install.
5. Once the installation is complete, the Umnico window will open. Enter the email address and password for your Umnico account, then click Log In.
6. After successful authorization, click Connect.
How to View MAX Bot Messages in Bitrix24
To view MAX Bot messages in Bitrix24, return to the app and click Applications → Umnico and…
…the Umnico window with your MAX Bot messages will open.
Help & Support
If you have questions, feel free to contact us — we're glad to assist. To reach Umnico support, click the Support bubble in the bottom-right corner of your screen. Or go to the Help → Chat with Support section in your Personal account.
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