Telegram connection to Bitrix24

Published: 28 October 2022

Updated: 15 September 2026

Telegram is a messaging app that can be used for customer communication in various ways. It allows you to create groups, channels and bots to interact with your customers, as well as supports media files exchange and strong encryption protocols. With Umnico, you can connect Telegram to the Bitrix24 CRM system. This way, you can process incoming messages, assign them to your team members, and send replies directly from Bitrix24.

How to connect Telegram to Umnico

Before setting up the integration with Bitrix24, first connect all the necessary Telegram accounts on the Umnico platform.

In your Umnico account, open the “Channels → Main → Telegram” menu.

To connect Telegram, you can use one of two methods: authorization using a code from a message or connection via a QR code.

Method 1. Connecting Telegram Using a Code

In the connection window, enter the phone number linked to Telegram without any symbols and click “Continue”.

Telegram will send a message with an authorization code.

Enter the received code in the appropriate field and click “Connect”.

Method 2. Connecting Telegram via a QR Code

In the connection window, click “Connect via QR code”.

In the Telegram app, open “Settings → Devices → Link Desktop Device” and scan the QR code.

After successful authorization, the connection window will close, and Telegram will appear in the “Main” section in the list of connected channels.

Telegram will also send a notification about a login from a new device. In the Telegram app, you need to confirm the authorization by clicking “Yes, it’s me”.

How to connect Umnico to Bitrix24

After connecting Telegram to Umnico, you need to integrate Umnico with Bitrix24.

In the Bitrix24 interface, select “Applications → Marketplace” from the left-hand menu.

In the search bar, enter “Umnico”.

Click “Install”.

Check the boxes to agree to the “Solution Catalog Terms of Use”, “License Agreement”, and “Privacy Policy”, then click “Install”.

In the application window that opens, enter the email address and password for your Umnico account and click “Log in”.

Click “Connect”.

Setting Up the Telegram Connection with Bitrix24

After installing the application, you need to connect the Telegram connector:

In the Bitrix24 left-hand menu, select “Contact Center”. If the section is not displayed, find it using the search bar by entering “Contact Center”.

The “Contact Center” section displays a list of available Umnico integrations in the form of connectors. Select the Telegram connector.

In the menu that opens, click “Connect”. After that, a notification “Channel successfully configured” will appear.

Select the required “Open Line” and click “Save”.

The connected connector will be highlighted in light green.

The Telegram integration with Bitrix24 is now set up. After that, all messages will arrive in the Bitrix24 "Open Lines".

Please note: if you have added new integrations on the Umnico side, you need to select “Update Connectors” in the Umnico application settings. Without updating, the new connectors will not appear in the Bitrix24 “Contact Center”.

Help & Support

If you have any questions, feel free to contact us — we're happy to assist. To reach Umnico support, click the "Support" bubble in the bottom-right corner of your screen. Or go to the "Help → Chat with Support" section in your Personal account.

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