Take full advantage of the official VKontakte integration with CRM to reach out to customers and increase sales. Reply to messages and all kind of comments in VKontakte directly from your CRM or Umnico chat center.
VKontakte (VK) is one of the most popular social media in Russia and the CIS. With over 100 million active users, VKontakte serves as an effective tool for reaching a wide Russian-speaking audience.
Integration of VKontakte with CRM is essential for generating leads and processing client comments from the social media in a familiar business environment such as amoCRM, Bitrix24, or your own CRM system.
Umnico's VKontakte CRM allows companies to chat with customers across multiple pages and process all messages centrally through a single interface, greatly increasing response speed and customer satisfaction rate.
The stable integration solution with VKontakte allows you to use the functionality of a VKontakte business account without limits and risks of suspension. Customer inquiries from VKontakte go straight to the CRM or your business application. Workflow becomes more convenient, which improves the quality of customer service.
Work as a team by assigning a message to another operator. Use the built-in dialogue analytics to evaluate the effectiveness of each employee and company’s communication performance.
The digital sales pipeline helps move key dialogues with community followers through the deal stages and track arrangements deadlines.
Create templated answers to frequently asked questions from VKontakte users. Use hotkeys to speed up the processing of client inquiries.
Customizable automatic responses with predetermined text help to inform your clients outside of working hours or promptly respond to a comment under a post.
Store and manage all correspondence with clients in Umnico or the CRM of your choice. Employees no longer need to know a password to the company’s account on social media or be on a list of admins, and new operators can be added or removed directly from Umnico in a couple of clicks.
Umnico's CRM for VKontakte is a powerful tool that efficiently manages customer interactions, improving service quality and overall business productivity on social media. Integrating CRM functionality with VK allows for significantly higher customer satisfaction, resulting in increased sales.
With Umnico, you can also communicate with customers on Telegram, WhatsApp, Avito, and other platforms. Each client's public contact information is automatically loaded from social networks, and all communication history, both voice and messenger-based, is stored as separate dialogues in the service. Thanks to the built-in digital funnel, each dialogue can be moved between stages, changing the deal status. The task calendar helps track deadlines, reminds of meetings and calls, and efficiently distributes tasks among employees.
Respond to customer inquiries and manage group chats directly in amoCRM and Bitrix24 with VKontakte API provided by Umnico. You can also add VKontakte functionality to any other CRM system or application.
By connecting Vkontakte to Umnico, you can also combine all chats from social media and instant messengers (WhatsApp, Telegram, Facebook and Instagram) in a single interface. This will allow you to control correspondence with customers, improve sales efficiency and customer support quality.
| VKontake without Umnico | VKontake with Umnico | |
|---|---|---|
| Chat supervision and user action logging | - | + |
| Digital sales pipeline and task calendar | - | + |
| Inquiry processing analytics | - | + |
| Triggers and auto-allocation of inquiries | - | + |
| Communication through other messengers | - | + |
From the moment of connection, all messages sent via VKontakte messenger and comments under posts in the community will appear in Umnico. The contact details of clients will automatically load into their deal cards. You can also integrate VK with popular CRM systems or connect the social media to your custom app via Umnico Messaging API.
Sign up for Umnico
Go to settings and select VKontakte integration
Choose the required group on social media
From the moment of connection, all messages sent via VKontakte messenger and comments under posts in the community will appear in Umnico. The contact details of clients will automatically load into their deal cards. You can also integrate VK with popular CRM systems or connect the social media to your custom app via Umnico Messaging API.
Full support on setting up VKontakte integration is included in the cost of subscription.
"Thanks to Umnico, my business has become more systematized, conversion to sales rate has improved and leads have stopped being lost"
"We've taken full control over all customer inquiries, and they are no longer lost when switching between messengers. It's become clear who exactly answered whom"
"We successfully use Umnico to aggregate patient requests from instant messengers and social media"
