Seamless and reliable WhatsApp integration with amoCRM. Manage your customer conversations directly in amoCRM and handle more leads efficiently with powerful sales automation tools.
Connect multiple WhatsApp numbers to amoCRM, configure customized access levels for each team member, and automatically distribute incoming inquiries from the messenger audience.
WhatsApp and amoCRM integration allows you to create a single communication space and keep all correspondence between employees and customers in CRM, instead of their phones. Moreover, by combining the amoCRM and the world-popular messenger capabilities, you can better control the work of sales and support agents.
To set up WhatsApp and amoCRM integration, install Umnico application, which supports the functionality of the popular messenger into CRM, after which clients’ details will be recorded automatically. You can send and reply to messages directly from the deal card. After WhatsApp integration with the CRM is set up, “Write to WhatsApp“ option will appear when clicking on the customer’s phone number in amoCRM.
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A reliable integration mechanism will automate the work with inquiries and allow to conduct multiple dialogs with customers in a single Umnico widget window. Selling via WhatsApp will become faster and more convenient.
With Umnico Checker, you can verify whether a client has WhatsApp and ensure messages reach the recipient. If the client does not have a WhatsApp account, they can be contacted through another popular messenger, such as Telegram.
Reach out to clients first in WhatsApp from the built-in Umnico widget or via a dialog in Deals in amoCRM. You no longer have to wait for a client to contact you on the messenger.
Umnico’s integration with CRM systems allows you to conduct bulk messaging on WhatsApp for all active deals.
Sales Bot allows you to sell without sales reps. Now the bot can communicate with clients via WhatsApp as well. Create and connect chatbots to automate answers to common user questions without wasting operators’ and managers’ time.
Full Digital Pipeline support helps to increase the efficiency of sales and support by automatically distributing inquiries among employees and sending notifications to customers via messenger with a 95% read rate.
Use multiple WhatsApp accounts in amoCRM at the same time. For example, each employee can use a different number, or several people can communicate from the same account. Moreover, you’ll be able to have discussions in group chats, send messages with contracts, photos, videos, audio or other files without any limits.
Use sets of emojis to make communication less formal and establish a connection with customers more quickly.
Use WhatsApp in amoCRM as with a regular messenger
Engage clients via WhatsApp in the Umnico chat center inside amoCRM and turn more inquiries into deals
Once you connect Umnico to CRM, a multifunctional widget will become available in the system, enabling you to chat with all your clients, reply to comments, quote messages, use templates, and reach out to clients first through a user-friendly interface.
The omnichannel messaging widget has a built-in search function for messages and clients, as well as all necessary filters.
Connect WhatsApp accounts with amoCRM and monitor your employees’ communication with clients. Restrict access so that employees cannot view chats belonging to other team members. In addition, you can check message delivery status in conversations. Moreover, you can add phone numbers to a blacklist, so that messages don’t end up in the CRM. It also enables you to analyze the speed of inquiries processing and the quality of the operator’s response. Your agents will understand that all communications are now under control, and a departing consultant won’t take the entire chat history with clients when they leave.
Keep in touch with your clients anywhere and anytime by replying to their messages via the CRM system’s mobile app.
All communication is saved in the mobile app and can be read later from a desktop. Key features of amoCRM and WhatsApp are also supported in integrations with Instagram, VK, Facebook, Telegram, Live Chat, and others.
To use all the advantages of sales automation, set up Sales-bot amoCRM!
amoCRM bot and WhatsApp allow you to:
Unlike the WhatsApp Business app on your smartphone, WhatsApp integrated with amoCRM allows you to centralize and organize communications, automate routine processes, personalize interactions more effectively, and implement analytics for data-driven decision-making. Use this data and manage customer relations to grow your business. Keep the WhatsApp app on your smartphone for personal matters.
| WhatsApp app | WhatsApp in CRM | |
|---|---|---|
| Chat records collecting and supervision | - | + |
| Team access to a shared WhatsApp number | - | + |
| Chat access configuration | - | + |
| Client profile formation | - | + |
| Chatbots and communication automation | - | + |
| Bulk messaging across your database | - | + |
| Tags and statuses | - | + |
| Templates and hotkeys | - | + |
Register in Umnico and connect WhatsApp to the service
Create integration with amoCRM in Umnico service
Set up your amoCRM integration settings in Umnico
Umnico allows you to integrate amoCRM and WhatsApp in just a few minutes. If you have any questions, we will gladly assist at every step.
amoCRM is a comprehensive solution for small and medium-sized businesses, and Umnico is its powerful extension. The Umnico app enables your company to reach more customers and communicate with them through their preferred messengers directly within the CRM, whether via a convenient chat center or inside Deal cards.
Add WhatsApp functionality to amoCRM.
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