Visitor analytics

Real-time visitor analytics provides instant insights into how visitors engage with your website, enabling you to monitor and respond quickly to any issues or opportunities that arise. This empowers you to optimize performance, personalize experiences, and drive growth.

In Umnico, visitor analytics allows you to monitor the website’s visitors and reach out to them first.

How to view website visitors:

• In the left menu, click on the “Visitors” tab.
• A list of visitors who are currently browsing the website will appear.
• There are details provided next to each visitor’s profile: a page they are viewing, time spent on the website, approximate geolocation, device type, and source.

How to reach out to a client via live chat first:

• In the “Visitors” tab, click on the “Write first” icon (a notebook with a pencil) next to a customer’s profile.
• A chat will open with the details of the customer’s visit to the website.
• After texting the customer, you can continue the conversation either in the current chat window or in Umnico Inbox chat, where it will be displayed in the list of active chats.

By tracking visitor activity in real-time, you can identify patterns and trends in their behavior. This valuable information can help you:

• Identify and fix performance bottlenecks that may be frustrating visitors.
• Improve the user experience by providing tailored content and recommendations.
• Optimize marketing campaigns to target the right people with the right message at the right time.
• Increase conversions by identifying and addressing areas where visitors are dropping off.

Overall, real-time visitor analytics can help you make data-driven decisions that lead to a better website experience for visitors and a stronger bottom line for your business.

Should you have any questions, contact us via the “Help — Chat with the operator” section. We will be glad to help.

Learn the best practices of using live chat for customer support in our blog.