Umnico Live Chat can notify a user when a client is typing a message, as well as notify the client about a response being typed. Also, the platform can display typed by a client but not yet sent messages. This allows your employees to respond with speed and accuracy, increasing customer satisfaction rate.
How the feature works:
Typing insights in messaging platforms help foster more natural and responsive conversations by reducing uncertainty and encouraging interactivity. When users see what a visitor is typing, they know that the conversation is still active and can prepare a better answer to their message. This helps to minimize misunderstandings and follow-up messages.
Should you have any questions, contact us via the “Help — Chat with the operator” section. We will be glad to help.
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