Viber Bot connection to Bitrix24

Viber is a popular messaging app and using its chatbot functionality, you can respond to customer inquiries 24/7, improving your customer experience and loyalty. Umnico helps you integrate Viber bots with Bitrix24 CRM system. This way, you can process all Viber bot conversations directly in Bitrix24.

To connect Viber Bot to Bitrix24, first connect your Viber Bot account on the Umnico platform, then install the Umnico app in Bitrix24 and configure the Viber Bot connector.

Please note: to set up the integration, first connect all the necessary Viber Bot accounts on the Umnico platform.

Connecting Viber Bot to Umnico

In your Umnico account, go to “Channels — Main — Other — Viber Bot”.

The Viber Bot connection window will open.

If you already have a bot token, enter it in the API token field and click “Connect”.

Once the Viber Bot connection to Umnico is complete, the bot will appear in the “Main” section in the list of connected channels.

If you do not have a Viber Bot yet, you need to create one. Detailed information about integrating Viber with Umnico, including instructions on how to obtain a token, is available on the Viber Bot connection page.

Please note that Viber currently displays only bots of large companies and well-known brands in search results. Your bot can only be accessed via a direct link of the following format: viber://pa?chatURI={botname}.

Integrating Viber Bot with Bitrix24 via Umnico

1. In the Bitrix24 interface, select “Applications — Marketplace” from the left-hand menu.

2. Enter “Umnico” in the search bar.

3. Click “Install”.

4. Check the boxes confirming your agreement with the “Rules for Using the Solutions Catalog”, “License Agreement”, and “Privacy Policy”, then click “Install”.

5. In the application window that opens, enter the email address and password for your Umnico account and click “Log in”.

6. Click “Connect”.

Setting up the Viber Bot connection to Bitrix24

1. In the left-hand menu of Bitrix24, select “Contact Center”. If the section is not displayed in the menu, enter “Contact Center” in the search bar.

2. The “Contact Center” displays the full list of available Umnico integrations as connectors. To connect Viber Bot, select the Viber Bot connector.

3. In the menu that opens, click “Connect”.

4. A “Channel successfully configured” notification will appear.

5. Select the required “Open Line” and click “Save”.

6. The connected connector will then be highlighted in light green.

The Viber Bot integration with Bitrix24 is now configured. From this point on, all messages will arrive in the “Open Lines” section of Bitrix24. Other connectors are connected in the same way.

Please note: if you have added new integrations on the Umnico side, you need to “Update connectors” in the Umnico app settings. Otherwise, the new connectors will not appear in the “Contact Center”.

Help & Support

If you have any questions, feel free to contact us — we're happy to assist. To reach Umnico support, click the "Support" bubble in the bottom-right corner of your screen. Or go to the "Help → Chat with Support" section in your Personal account.

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