How to Connect Facebook Comments to Umnico

Published: 2 December 2022

Updated: 6 November 2025

Facebook is one of the most widely used social networks in the world. It’s a powerful platform for engaging with your audience, promoting products, and building strong relationships with customers.

Umnico Inbox, our omnichannel messaging platform, brings all customer messages from various sources into one unified interface. By integrating Facebook Comments with Umnico, you can streamline your communication, respond faster, and improve service quality. No comment will be missed, and the entire process becomes more transparent and manageable.

Integrating Facebook Comments with Umnico gives you:

✅ Real-time delivery of all new comments and replies from Facebook directly to Umnico.
✅ The ability to view and respond to comments right from the Umnico interface — alongside all your other communication channels.
✅ Analytics tools to measure team performance, response speed, and interaction quality.
✅ Stable and secure performance based on Facebook’s official API — with no delays or interruptions.

Before you start

Connecting Facebook Comments to Umnico

Where to Find Incoming Messages

Help & Support

Related Guides & Articles

Before you start

⚡ Important: to set up Facebook Comments integration in Umnico, you must be logged into Facebook and have Owner or Admin rights for the business page you plan to connect.

If you do not yet have a Facebook Business Page, you will need to create one:

1. Log in to Facebook

2. Click «Menu → Create a Page» in the top right corner

3. Fill in the required fields such as the page name and basic information

Connecting Facebook Comments to Umnico

To start using Facebook Comments in Umnico, follow a few simple steps. The connection process only takes a few minutes.

Tutorial video

If video works better for you, check out the tutorial below to connect the channel.

Step-by-step guide

1. In the sidebar of your Umnico dashboard, go to «Channels → Facebook → Facebook Comments».

2. In the window that opens, click the «Connect»button. A Facebook login tab will appear.

3. Enter your Facebook login and password, or click «Continue as [your name]».

4. Select the Facebook page you want to connect and click «Connect».

5. Done! The Facebook Comments integration is now complete. Once confirmed, the connected page will appear in the list of Connected channels.

Where to Find Incoming Facebook Comments Messages

After connecting Facebook Comments, all new incoming messages will appear in the «Chats» section of the Inbox. For more details on chat view modes and interface features, check out our «Chats» guide.

Help & Support

If you have any questions, feel free to contact us — we're happy to assist.

To reach Umnico support, click the «Chat with support» bubble in the bottom-right corner of your screen. Or go to the «Help → Chat with Support» section in your Personal account.