How to Connect Avito to amoCRM via Umnico
Avito is one of the most popular and effective platforms for selling products and services in CIS. Its main advantage is the ability to respond directly to incoming messages from buyers on your listings, making communication fast and seamless.
Integrating Avito with amoCRM via the Umnico platform helps you bring all customer messages into your CRM, speed up response time, and build a transparent, manageable sales pipeline.
Key benefits of integrating Avito with amoCRM through Umnico:
✅ Receive incoming messages from Avito directly in amoCRM via Umnico
✅ Reply to customers, attach files, and use message templates
✅ Manage messages from multiple Avito accounts in one place
✅ Respond faster to customer interest and reduce missed opportunities
✅ Safe and reliable connection through Avito’s official API
Contents
Connecting Avito to Umnico
To start using Avito in Umnico, follow a few simple steps. The connection process only takes a few minutes.
Step-by-Step Guide
- In your Umnico account, open the sidebar menu "Channels → Avito".
- In the connection window that appears, click "Log in to Avito".
- Enter your Avito Username and Password in the appropriate fields and click "Log in".
- That’s it! The integration will appear in the list of connected channels. From now on, all customer messages related to your Avito listings will be automatically delivered to Umnico.
⚡Important: each of your Avito accounts must be connected separately.
Connecting amoCRM to Umnico
The next step is to link Umnico with your amoCRM.
Step-by-Step Guide
- In your Umnico Personal Account, select from the side menu: "CRM Integrations → amoCRM".
- Click "Connect". An authorization window will open.
- In the opened tab, select your amoCRM account (you must be logged in) and confirm the integration permission.
- After connecting, the Settings page will open:
Pipeline Synchronization
Select the pipeline and status where new deals from Umnico will be directed. If you send inquiries directly to the main pipeline stage, the system will automatically add tags to deals: integration channel (e.g., Avito), message type (message or comment). If you choose the "Send to 'Unsorted' of the main pipeline" option, tags and the work phone will not be added.
Access Settings
To connect, you need to authorize in amoCRM and confirm permissions for integration with Umnico. This ensures correct data transfer between platforms.
Reach out first
You can start a conversation with a client from a deal in amoCRM — even if they haven't messaged you yet. This feature is available only for WhatsApp and Telegram Personal, provided the client's number is already in the contact card.
Deal Settings
Configure the logic for handling repeat inquiries: create a new deal or add the message to the last closed one. This helps avoid duplication and keeps the entire communication history with the client in one place.
Once everything is set, click "Save" to apply the changes.
- After completing the integration setup in Umnico, go to amoCRM.
In the left side menu, select the "AmoMarket" section. Then open the "Installed" tab — Umnico will appear in the list of installed applications. Click on Umnico to open the integration description page.
Click the "Save" button.
- Done! The integration is now fully set up and ready for use.
In the amoCRM side menu, the Umnico widget will be displayed. It offers extended capabilities for interacting with clients. For more details on its functions, read the "Umnico Widget in amoCRM" guide to make the most of the integration.
Working with Avito Inquiries in amoCRM
Integrating Avito with amoCRM allows you to establish a clear and manageable process for handling inquiries. All conversations are displayed within the CRM, simplifying communication control, increasing response speed, and improving service quality.
💬 New Avito Inquiry = New Deal
When a potential client first messages you on Avito, a new deal is automatically created in the selected sales pipeline in amoCRM. The deal will be tagged "Avito" and contain user data, including the conversation, name, and, if available, phone number. This allows you to start working on the request immediately without manual data entry.
🔗 Linking Inquiries to Existing Clients
If the client's Avito account is already registered in the amoCRM database (e.g., by phone number), the new conversation will automatically be linked to the existing contact or previous deal. This helps maintain interaction history and avoid duplicating clients in the CRM.
📨 Initiating Conversations with Clients
With amoCRM, managers can reach out to customers first via Telegram Personal or WhatsApp (including both web and business accounts) — all you need is the customer's phone number. This feature comes in handy for reengaging warm leads, sending reminders, discussing terms, or sharing documents.
By integrating with Umnico, communication channels expand even further. Through the Umnico widget within amoCRM, it's possible to reach out first across Telegram Personal, WhatsApp, Email, and WhatsApp Business API. This ensures efficient interaction with clients.
🔄 Continuing Conversations in Closed Deals
If a client messages again after a deal is closed, you can choose where to direct the message: to the last closed deal or create a new one. This helps retain the context of the inquiry and saves the user's time, especially in long-term or cyclical sales.
👥 Manual and Automatic Routing
Using built-in amoCRM tools or integrations with Umnico, you can assign deal responsibilities manually or automatically — for example, based on inquiry type, time of day, or user workload. This increases response speed and helps meet SLAs.
📊 Source Analytics
In amoCRM, you can track how many deals came through Avito, at what stage they stall, how many sales are made, and how much time users spend responding. Thanks to tags and reports, you'll easily understand how effective this communication channel is.
Frequently Asked Questions (FAQ)
❓ Can I connect multiple Avito accounts to amoCRM?
Yes, you can connect multiple professional accounts to manage all messages and deals in a single window.
❓ What happens if I log out of Avito?
If you sign out from your account, integration through the Avito will be paused. To resume functionality, you'll need to reauthorize Avito in Umnico again.
❓ Are attachments and files transferred?
Yes, all messages, including photos, documents, audio, and video, are transferred.
❓ Is the integration secure?
Yes. Umnico uses secure authorization and does not store your personal Avito data.
Help & Support
If you have any questions, feel free to contact us — we're happy to assist.
To reach Umnico support, click the "Chat with support" bubble in the bottom-right corner of your screen. Or go to the "Help → Chat with Support" section in your Personal account.
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