- What do messenger buttons do?
- They let visitors instantly contact you via WhatsApp, Telegram, Viber, and other apps. This shortens the customer journey and increases conversions.
- Can I add multiple messengers to one button?
- Yes. Use the multi-button widget to combine all messengers in one place — visitors choose where to message you.
- Is the multi-button suitable for online stores?
- Absolutely. Messenger buttons are especially effective for e-commerce — customers can clarify details or ask for advice without leaving your site.
- Does the widget work on mobile devices?
- Yes, it’s fully responsive. On smartphones, the button automatically opens the messenger app instead of the browser.
- Do I have to pay to use messenger buttons?
- The basic version is free. Advanced integration and analytics features are available in Umnico’s paid plans.
- Can I connect the messenger buttons to my CRM?
- Yes, with Umnico’s omnichannel platform you can integrate WhatsApp, Telegram, Instagram, and other channels into one system. All chats from the website widget go directly into your CRM.
- Can I use the multi-button together with a live chat?
- Yes. You can combine messenger buttons with Umnico’s live chat — receive messages both from your site and messengers in one unified interface.