Communicate and save the entire message history through Viber Bot within the Umnico CRM system or your business application. Utilize all the features of Viber integration via the messenger’s official API for customer communication and sales growth.
Viber is a popular messenger with a wide range of functions for communication via the Internet. The messenger offers many features that can be useful for any business.
Thanks to the integration of Viber with CRM from Umnico, you can work with several Viber Bot accounts in one window, process inquiries from clients, track the progress of tasks on applications and be sure that the entire history of correspondence is safe.
Umnico helps businesses increase sales and improve customer service while maintaining the same level of traffic. Our certified Viber integration solution works across devices and offers full access to messenger functionality within the CRM, without restrictions or delays.
Keep the entire message history and communicate with customers via Viber directly within the CRM. Client contact information is securely stored in the communication system with access restrictions, not on employee devices.
Umnico also offers flexible access settings, allowing you to hide message history from specific employees. This way, each specialist can focus solely on their clients without interfering in others' conversations.
Set up automatic distribution of customer inquiries among specialists from different accounts. Integration with Viber also allows tracking the status of each inquiry and ensuring all agreements are met.
Processing leads from Viber will not only be profitable but enjoyable as well.
Set up chatbots to handle common customer queries and triggers for sending notifications. The AI-based virtual assistant for Viber, powered by GPT-4, can take over the first line of support and even guide clients towards making payments without live specialists.
Umnico’s integrated digital pipeline allows moving chats through key deal stages, ensuring the maximum number of potential customers complete their purchases.
Allow your website visitors to contact you through their preferred messenger. Upon first contact through Viber, client nickname and contacts will automatically be saved in the CRM.
Unlike a typical website chat, you can always reconnect with the customer later via the messenger. Additionally, Viber integration supports not just text, but also audio, video messages, document sharing, and sticker packs, making communication more convenient and personal.
Umnico's free integrated CRM functionality is a powerful tool for effective customer engagement not only through Viber but across other messengers and social media. The system enables the creation of customized sales funnels, tracks communication history, and sends automatic reminders of important events. Umnico is perfect for small businesses aiming to improve customer service and boost sales.
Umnico offers tested and reliable Viber integrations with popular CRM systems like Bitrix24, amoCRM, Moy Sklad, MDT, and Vtiger. The familiar functionality of Viber can be used without limitations to expand automation in customer communications. Each new customer contact will generate a new deal card, ready for processing by your employees or bots.
With Umnico's open API, you can integrate Viber Bot with any business system. Umnico allows communication with customers through multiple social media and messengers via a single API. Add Facebook, Instagram, Telegram, WhatsApp, and more to your application or CRM.
| Viber with Umnico | Viber without Umnico | |
|---|---|---|
| Message encryption and activity logging | - | + |
| Multiple accounts on one device | - | + |
| Team access | - | + |
| Communication automation | - | + |
| User performance statistics | - | + |
All messages sent to you in Viber will be received and stored in Umnico. You can also connect additional Viber accounts, install a free chat widget for your website, or set up integration with other messengers to receive and distribute additional inquiries from clients to employees.
Sign up for Umnico, it's free, and start your trial
Create a bot via the Viber app or choose an existing one
Connect the Viber Bot to Umnico by specifying its token and name
All messages sent to you in Viber will be received and stored in Umnico. You can also connect additional Viber accounts, install a free chat widget for your website, or set up integration with other messengers to receive and distribute additional inquiries from clients to employees.
The cost of Viber CRM from Umnico depends on the number of connected accounts, subscription term, and number of users. Full support and setup assistance are included.
“Thanks to Umnico, my business has become more systematized, conversion to sales rate has improved and leads have stopped being lost”
“We've taken full control over all customer inquiries, and they are no longer lost when switching between messengers. It's become clear who exactly answered whom”
“After the introduction of Umnico, it has become much easier for administrators to process inquiries, including from Telegram, and for managers to control this process”
