Collect and distribute inquiries, respond to messages and comments of a billion Facebook audience in a single Umnico Inbox interface or directly in your CRM. Customer profile data and communication history are securely stored, with options for access permissions to ensure data safety.
Facebook integration extends the capabilities of your business application or CRM system by adding the functionality of the most popular social media in the world. Facebook integration with CRM helps businesses to generate leads, communicate with customers and process comments from social media users in a familiar environment, such as Umnico Inbox messaging platform, amoCRM, Bitrix24, or any other business system.
The omnichannel communication platform Umnico helps you chat with customers simultaneously from multiple business accounts on Facebook and across different social media, saving conversation history and displaying all chats in one window. Umnico enables your business to increase the speed of handling inquiries and conversion to sales without expanding the team or additional marketing costs.
The official Facebook integration set allows you to use the key functionality of Facebook for business without the risk of account suspension or traffic restrictions. Customer inquiries from Facebook go straight to your CRM or business application. This makes interacting with a huge social media audience easier, which significantly improves the quality of customer communication.
Receive inquiries and customer messages from multiple Facebook business pages in Umnico, then distribute chats and leads among sales and customer support staff. Track the status of each inquiry, watch the response time of operators. You will be able to track the quality of responses for every employee.
Receive and respond to user messages on Facebook CRM without delays. Exchange files, documents, images, videos, audio, and stickers. Send broadcasts directly from the CRM to active conversations, informing users about new products and promotions. Set up robotic assistants and automated responses to incoming messages to stay connected with customers even during off-hours and sleep.
View and respond to all comments left by customers under posts, including ads. You can respond to a client directly via Facebook Messenger. Create answer templates to frequently asked questions and use hotkeys to decrease response time. Not a single customer inquiry or question on Facebook is left unanswered.
Process leads from social media by receiving inquiries from Facebook Leads directly to Umnico Inbox — an omnichannel messaging platform. Distribute leads among employees, move them through the sales funnel, and track their statuses. Built-in chat analytics helps to evaluate the effectiveness of each employee and the entire team. Converting inquiries into sales will become faster and easier.
Umnico helps companies manage not only messaging but also relationships and communications with clients through modern channels such as messengers and social networks. It offers an affordable alternative to expensive professional CRM systems, enabling customer engagement optimization, improved communication, and, consequently, increased business efficiency.
Client contact information from each inquiry is automatically recorded in profiles that consolidate the entire inquiry history, with notes, tags, and workflow statuses. The sales pipeline integrated into Umnico allows each client inquiry through Facebook* and other messengers to move through the deal stages you specify. A task calendar and notifications also help keep projects on schedule.
Communicate with clients, process inquiries, and respond to Facebook users’ comments directly in amoCRM or Bitrix24 with pre-built integrations. Umnico API can also add all available Facebook functionality to any other CRM system or application.
You can also collect all chats from social media and instant messengers (WhatsApp, Telegram, and Instagram) in a single widget window, which allows better control over customer communication, increases conversion of conversations into deals and improves customer support quality.
| Facebook without Umnico | Facebook with Umnico | |
|---|---|---|
| All messages, inquiries, and comments in one interface | - | + |
| Automated responses and chatbots | - | + |
| Inquiries handling statistics | - | + |
| Distribution of inquiries by status | - | + |
| Communications through other messengers | - | + |
| Task calendar with notifications | - | + |
| CRM Integration | - | + |
| Access management to chats | - | + |
| Message templates | - | + |
| Tags and notes in client cards | - | + |
Facebook Messenger, Facebook Comments and Facebook Leads integrations with Umnico are completely free, as well as messaging on the platform. There are no limits on traffic, number of messages and shared files.
With a premium subscription, you can connect other popular instant messengers and social media to the platform.
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“Umnico’s easy-to-use and comprehensible interface makes it nearly impossible to lose clients”
“After setting up Facebook integration through Umnico, the speed of leads’ processing improved threefold”
“Integration with Facebook has significantly simplified the management of communications with customers on social media and reduced order processing time”
