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Telegram in amoCRM, Umnico Widget

Telegram and amoCRM integration

Secure and convenient integration of Telegram Personal and Telegram Bot with amoCRM for business. Chat with clients via Telegram directly within the CRM interface and process more inquiries with automation tools.

Manage multiple accounts, control chat access levels, and distribute messenger inquiries among your team seamlessly.

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Send
Reach out to clients first from any deal card
Send a new message directly from the deal card, after checking if the client uses Telegram
Chats
Exchange with message and file
Issue invoices, send contracts, use emoji in chats and share photos or videos via the messenger
Groups
Take advantage of Telegram group chats
Get clients involved in group discussions, add colleagues and save the history of all conversations within the CRM
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What is amoCRM and Telegram integration?

amoCRM integration with Telegram is a merge of one of the most popular CRM systems with a Telegram messenger — the main communication channel for most clients.

All dialogs, data and deals are saved in amoCRM when your clients contact you via the popular cloud-based messaging app. This allows you to generate sales reports, offer relevant services, make predictions about next purchases and much more.

What are the benefits of integrating Telegram with a CRM?

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Centralized chat records
Are customer conversations scattered across different devices? Consolidate all contacts and interaction history in amoCRM for more efficient team management
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Routine processes automation
Do routine tasks consume too much time? Automate standard Telegram conversations within the CRM so you can focus on more strategic tasks
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Unified customer profile in CRM
Are customer data stored across multiple systems? Create a single customer profile with order history, issues, and preferences—all in one deal card
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Increased lead to deal conversion
Is your conversion rate from inquiries to deals too low? Automate message sending with Salesbot and handle more requests without increasing workload
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Faster lead processing
Are customers leaving due to long response times? Instantly reply to common questions using predefined response templates and AI-powered chatbots available 24/7
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Stronger customer engagement
Are employees struggling to reach customers by phone? Expand your reach with Telegram broadcasts to your contact list — most messages will be read

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Core benefits of Telegram and amoCRM integration

Messenger integration with CRM is a powerful tool for enhancing main processes, increasing efficiency and improving customer experience. The official integration mechanism will let you use the key features of Telegram Personal and Telegram Bot without risk of account suspension or traffic limitations.

Contact your client first with Telegram and amoCRM

Reach out to a client first by its username or phone number

Integrating Telegram with amoCRM allows you to start correspondence with customers first right from a deal card or in Umnico chat center widget. If the client does not have a Telegram account, communication can be carried out through another popular messenger, such as WhatsApp.

After the integration, the client’s phone number and nickname will automatically be linked to the deal. You will be able to use the full functionality of the messenger: send service mailings, use attachments and stickers.

Several Telegram accounts in amoCRM

Utilize multiple Telegram accounts and Telegram Bot

Connect multiple Telegram accounts to amoCRM at once. Messages from all accounts can be responded in the Umnico widget. Each employee can use a separate account for sending and receiving messages, with access configured so that each agent sees only its own chats.

Create and connect chatbots to automate answers to common user questions without wasting company employees’ time.

Group chats in Telegram integrated with amoCRM

Engage customers in Telegram group chats

Discuss offers, products or services in group chats using Umnico widget. Don’t miss a single message from interested client thanks to Telegram Personal’s notifications and group chats feature, which requires no additional configuration.

Build a community by inviting your audience to a group chat, then reach out to any Telegram user from a group chat directly, turning them into a prospect or opening a support ticket.

Telegram logo

Get amoCRM and Telegram connected by yourself

Is it possible to integrate Telegram with amoCRM in a few minutes? Get a taste of it with Umnico and see for yourself

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Mailing with Telegram and amoCRM

Send newsletters by Telegram from amoCRM and track statuses

Send promotional, news and technical newsletters thanks to messenger and CRM integration. Use predefined customer audience segments and texts for newsletters, in order to deliver important information to the recipients on time.

Stay up to date if your message has been delivered / read by your customer directly in amoCRM dialog window thanks to delivery status tracking.

Telegram chats monitoring in amoCRM

Supervise employees who are communicating with clients from personal accounts

If your employees are communicating with customers via personal Telegram accounts, simply connect them to Umnico. You’ll be able to track all chats, control the quality of consultations, monitor the speed of responses and sales processes.

When the first message from a client is received, a new deal card is created within the amoCRM, automatically capturing the contact details.

Text, images, audio and files sharing with Telegram and amoCRM

Receive and send text, photos, documents and stickers from amoCRM

Exchange messages with customers without delays in receiving and sending. Your correspondence history is synchronized instantly.

Utilize all available attachment types: documents, images, voice messages, videos, stickers. Set up templates with ready-made answers to popular questions.

Automate lead management with the amoCRM Salesbot

Unlock the full potential of sales automation by setting up the amoCRM Salesbot. With the amoCRM and Telegram integration, you can:

  • Send data from CRM: Transfer information from deal, contact, and company fields into chats for a more personalized experience
  • Manage sales pipeline stages: Move deals through different stages and assign responsible agents
  • Automate data entry: Update deals, contacts, and company records directly from messages sent by clients
  • Create smart scenarios: Build communication workflows based on certain conditions and data validation
  • Streamline internal communication: Leave messages with notes in the internal company chat
  • Exchange media files: Automatically share images and videos via Telegram for more effective interactions
Salesbot amoCRM combined with Telegram through Umnico

Additional useful Telegram features for amoCRM

Location and contacts sharing
Messages with contacts and geo-location
Switching between Chat and Deal
Chat to deal switching
Message forwarding to other messengers
Forwarding a message to other channels
Chat access settings
Chat access management
Deal tags in amoCRM
Chat tagging
Searching across all messages
Message search
Recent chat history import
Recent chat history uploading

Why is Telegram in amoCRM better than the mobile app?

Telegram + amoCRM is a powerful combination of tools to help scale your business. Unlike using Telegram on a smartphone for personal communication, integrating Telegram with amoCRM allows you to centralize customer interactions, organize conversations, and manage them efficiently. Add Telegram functionality to amoCRM to automate routine processes, personalize communication, and make data-driven decisions based on CRM analytics.

Telegram appTelegram in CRM
Communication centralization-+
Unified client profile in CRM-+
Data security and access management-+
Team work on chatting via one account-+
Business process automation and chatbots-+
Analytics and performance control-+
Distribution of chats by status-+
Own message template collection-+

Connect Telegram to amoCRM in minutes

amoCRM Integration into Umnico

Sign up with Umnico, it's free and takes no more than a minute

Connect your Telegram to the service

In amoCRM, install the Umnic application

The price of Telegram integration with amoCRM

The cost of using Telegram in amoCRM with Umnico depends on the number of accounts and the subscription period.
Starting from $6.5 a month
Get the most out of Umnico for free or find your suitable subscription plan now.
Design your rate Try it for free
All-in-one messenger widget with custom rates

Other amoCRM integration with messengers options by Umnico

amoCRM is a versatile solution for small and medium-sized businesses, and Umnico serves as its powerful extension. The Umnico app enables your company to expand its reach and engage with customers through their preferred messengers—directly within the CRM, whether via a convenient chat center or within deal cards.

Whatsapp
WhatsApp for amoCRM
Full functionality of the popular messenger is integrated into amoCRM, optimizing communication for support and sales teams
Instagram
Instagram for amoCRM
Seamless integration with Instagram that supports cross-channel replies for effortless interactions
Vk
VK for amoCRM
Brings VK’s features into amoCRM, enabling effective engagement with the vast audience of Russia’s largest social media
Avito
Avito for amoCRM
Connects the messaging system of the popular marketplace, making it easier to manage inquiries across multiple listings and communicate with potential clients

FAQ about amoCRM integration with Telegram

Umnico users often ask the following questions about Telegram and amoCRM:
How can I test Telegram connection with amoCRM?
You can take advantage of a free trial period, set up all the necessary integrations, connect any number of operators and test the entire functionality of the service for a few days.
Can I connect multiple Telegram numbers in amoCRM?
Yes, you can connect multiple personal accounts and chatbots at the same time. All messages from different accounts will go into a single workspace of Umnico widget.
Can I do mailing in Telegram through amoCRM?
This integration provides you with a capability of message blasting, but we advise not to abuse this tool, as there is a risk of being blocked due to complaints of mailing recipients. It is not recommended to send more than 100 messages per day.
Is it possible to integrate amoCRM and Telegram Bot?
Of course, you can integrate a Telegram Bot into amoCRM. To do this, create, connect the Telegram Bot in Umnico and then connect it to the CRM on the connection page.
Why do I need the Umnico chat center widget in amoCRM?
The Umnico omnichannel chat center in amoCRM allows you to communicate with clients via Telegram and other messengers within a familiar chat interface. This makes interactions more convenient and helps build stronger relationships with each customer. With the Umnico widget, you can initiate conversations first, even when the client’s phone number or Telegram username is not saved in the CRM contacts.
How long is the correspondence from Telegram stored in Umnico?
Message history is stored in Umnico as long as you use the service and have a paid plan. After your data plan expires, your correspondence is stored in Umnico until the previously configured integration is deactivated.
Is it possible to reach out to client first via Telegram through a Deal card in amoCRM?
Yes, sure. With Telegram integrated into amoCRM, you can engage any client directly from the Deal card using the standard “Send message” function and “Telegram” specified as the main channel.
How to check if your message was delivered and read?
A message sent from an amoCRM deal card with the “sent” status is considered delivered. Message delivery statuses in the Umnico widget for amoCRM allow you to see if your message was delivered, and if it was read.
How to check if a client has a Telegram app?
The built-in Umnico messenger analysis tool instantly determines whether a client’s phone number is linked to Telegram or WhatsApp — right from the CRM contact card. Once the client's messenger activity is confirmed, you can start a conversation directly from the CRM, even if the contact details were not previously saved. You can also use the number for personalized broadcasts, increasing engagement and conversion rates.
Can I restrict employee access to chats?
Yes, it is possible. First, with Umnico, you no longer need to grant employees direct access to corporate messenger accounts. Second, advanced access management settings allow you to configure permissions so that each employee can only view and handle chats and deals they are assigned to.

Connect Telegram to amoCRM right now.

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