How do I send the first message to a client in MAX from Kommo?

You can start a conversation with a new client in MAX directly through the Umnico chat center. Open the widget, click “New Message,” select the MAX channel, enter the phone number, type your message, and confirm sending. Similarly, you can send the first message from a deal or contact card — just click the MAX icon next to the client’s number and type your message in the window that appears.

Can multiple MAX numbers be connected to one CRM?

Yes, the integration allows you to connect multiple MAX numbers to Kommo. Each employee can have flexible access rights and permission levels.

Is there any delay when sending messages via MAX?

The average delay is only 1–3 seconds, which is the standard delivery time for all messenger users.

Does the integration support bulk messaging?

Yes, through Umnico, you can send MAX bulk messages for selected deals directly from Kommo. This tool is ideal for notifications and service messages, but it should be used carefully to avoid potential restrictions from the messenger.

Is this an official MAX integration with Kommo?

Yes, our CRM chat app is an official solution listed in the Kommo catalog. MAX connection uses Umnico’s proprietary technology and authorized integration mechanisms, ensuring stable and reliable operation.

Are there limits on the number of messages or traffic?

No, the integration provides fully unlimited message sending, allowing you to use MAX actively without volume restrictions.

How is message security ensured?

All messages are recorded and stored in Kommo, and the access rights system allows you to control who can view and manage conversations, ensuring reliable data protection.

18% Leads

17% CTR

42% read rate

MAX and Kommo Integration

Connect the national messenger MAX to Kommo in just a few minutes and streamline client request handling in sales and support departments.

Manage conversations inside Kommo via the MAX-linked number. Deals and contact cards are created automatically when a new request arrives, and all chat history is stored in the CRM.

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Distribute inquiries

Assign your MAX number to a specific employee, and configure access permissions for team members to chats and customer data

Automate processes

Set up notifications through the national messenger triggered automatically or manually via Salesbot using a contact list

Reach out first via MAX

Send the first message to any client via their phone number linked to MAX using your preferred account

Why do you need MAX and Kommo integration?

MAX integration with Kommo via Umnico combines the familiar CRM workflow with the capabilities of a modern national messenger. By connecting MAX to Kommo, you get a single channel for handling requests: all messages from the messenger are automatically logged in deal and contact cards, never lost on personal devices, and always available to your team.

Using MAX in Kommo through Umnico speeds up request processing, increases sales transparency, and boosts conversion rates from incoming requests. Chat history, shared files, agreements, and message statuses are displayed directly in Kommo, helping you track communication progress and know when a client has seen your message and is ready for the next step.

What tasks does MAX integration with Kommo solve?

Are chats still stored only on employees’ devices? Transfer all messages and contacts to CRM to control dialogues and manage team work centrally

Missing information during interactions? Create a complete client profile directly in Kommo cards: request history, purchases, preferences — all accessible in just a few clicks

Receiving many messages but few actual leads? Automate MAX chat processing, accelerate responses, and increase the share of qualified leads

Are your employees overwhelmed by standard tasks? Automate key scenarios in CRM and free up time for truly important contacts

Clients don’t answer calls or rarely respond to emails? Use MAX notifications and broadcasts — messages in the messenger are read more often and acted upon faster

Customers not feeling special attention? Collect and analyze all interactions in CRM to build more accurate and personalized communication

Features of MAX integration with Kommo via Umnico

Connecting MAX to Kommo with Umnico allows you to communicate with clients directly from the CRM — no constant switching between the messenger, smartphone, and browser tabs. All MAX conversations are automatically collected in a single Umnico chat center window, where sales and support teams can respond quickly and handle requests, while you set up automated scenarios. This makes communications transparent, fast, and fully controllable, allowing the team to process more requests without losing quality.

Reach out to your client first via MAX in Kommo and amoCRM

Reach out first in MAX via phone number

Start conversations directly from the deal card or chat center widget — without saving numbers to contacts or extra steps. If a client cannot be reached by phone, the best strategy is to message them in MAX: messages are read more often, making it the most effective way to start communication with potential clients in Russia.

Use the full functionality of MAX to boost conversions: send text messages, files, and media; launch mass notifications; run broadcasts with no speed or volume limits. Umnico integration makes communication fast, convenient, and fully manageable directly from Kommo.

Monitor employee chats with clients

MAX integration with Kommo via Umnico allows connecting multiple messenger accounts and getting a complete, transparent view of all client dialogues. Track team activity in real time: response speed, message quality, and statuses — delivered, read. This oversight helps improve client service and maximize each employee’s effectiveness.

Managers get a complete overview of communications, while employees understand that client interactions are structured and managed within CRM. All chats are automatically saved in Kommo, preserving history even when staff change, and giving the company full control over agreements and knowledge.

Umnico chat center widget for kommo and amoCRM

Handle all inquiries in one convenient chat center window

Work from a single interface for all incoming messages — even if your company has multiple MAX numbers. All inquiries are automatically collected in the Umnico chat center, eliminating the need to switch between devices, tabs, and apps. Communication happens directly in CRM, speeding up request handling and reducing errors.

Use quick search for messages and clients, set filters for easier navigation, attach files without size limits, send multiple images at once, and add videos and audio — creating rich, informative conversations that help close deals faster and increase conversion from chat to sale.

Turn MAX into a lead-to-sale conversion tool

Integrate the messenger with Kommo in just a few clicks

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Work with clients in group chats

MAX group chats help organize team collaboration with key clients: managers, specialists, and partners can discuss in one space, quickly exchange files, coordinate details, and make fast decisions. All communication is logged in CRM, making interactions transparent and manageable, even with multiple participants.

Group chats also allow inviting clients into themed communities for data collection, audience segmentation, and personalized engagement. Such spaces warm up interest, provide materials, conduct surveys, and build loyalty before individual contact, boosting conversion and sales quality.

Manage MAX broadcasts from Kommo

After integrating MAX with Kommo, you can run bulk broadcasts of service and informational messages for selected deals directly from the CRM. Messages in the national messenger are read more often than emails, ensuring high visibility. Automated reminders in MAX help inform clients about payments, bookings, visits, or other important events on time.

Use Kommo Salesbot to send messages when a deal moves to a new stage or certain conditions are met. No need to manually track each notification — the system handles it automatically, with delivery indicators showing that the message has been successfully delivered and read by the client.

Automate customer chats

Speed up inquiries processing and relieve staff by automating routine tasks. Create message templates, set up auto-responses to common questions, and include client notifications during off-hours. Add action or time-based reminders to avoid missing important moments, and distribute incoming messages among managers according to pre-defined rules and workflows.

This MAX and Kommo integration fully supports Salesbot and CRM triggers, allowing flexible automation at every stage — from initial contact and needs assessment to payment, repeat sales, and ongoing support.

Other MAX features in Kommo for business growth

Quick search across all messages

Blacklist and message filters

Forward messages between messengers

Chat access control

Switch between chat and deal

Delivery and read status tracking

Deal tagging in Kommo

Why MAX integration with Kommo is better than the mobile app

Using MAX together with Kommo provides a significantly higher level of security and control compared to the mobile app. All messages are stored in the CRM rather than on employees’ personal devices, preventing loss of chat history and eliminating the risk of clients “leaving” with a manager. Unlike on a phone, where conversations are inaccessible for oversight and analytics, the integration ensures transparent communication, data protection, and stable workflow management, making it an optimal solution for companies of any size. Within Kommo, you can handle MAX messages directly from the deal card or through the Umnico chat center, completely eliminating the need to switch between devices. Advanced automation tools are also available—auto-responses, distribution of inquiries, reminders, and automated workflows—functionality that is impossible to achieve with the standard MAX mobile app.

	MAX app	MAX in CRM
Monitor company chats	-	+
Shared MAX number access	-	+
Chat access control	-	+
Save client contacts in deal cards	-	+
Conversation automation	-	+
Trigger-based notifications and service broadcasts	-	+
Message tags and statuses	-	+
Hotkey response templates	-	+

Connect your MAX account

Install the Umnico app in Kommo

Once integration is set up, all new messages from the messenger are automatically logged in Kommo deal cards and shown in the Umnico chat center. If you have questions, our support team will help you organize the workflow.

The price of MAX and Kommo integration

The cost depends on the subscription period and the number of connected MAX numbers.

Starting from $7 a month

You can try Umnico for free during the trial period or immediately choose a plan that fits your business needs.

Design your rate Try it for free

All-in-one messenger widget with custom rates

You may also find other messenger integrations with Kommo useful

Kommo offers extensive opportunities for sales automation and building effective customer communication. Through the omnichannel communication platform Umnico, you can connect multiple popular messengers to your CRM and manage inquiries in the channels your clients prefer.

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Handling inquiries and messaging clients from Avito directly in CRM, with the ability to preview listings

How do I send the first message to a client in MAX from Kommo?: You can start a conversation with a new client in MAX directly through the Umnico chat center. Open the widget, click “New Message,” select the MAX channel, enter the phone number, type your message, and confirm sending. Similarly, you can send the first message from a deal or contact card — just click the MAX icon next to the client’s number and type your message in the window that appears.
Can multiple MAX numbers be connected to one CRM?: Yes, the integration allows you to connect multiple MAX numbers to Kommo. Each employee can have flexible access rights and permission levels.
Is there any delay when sending messages via MAX?: The average delay is only 1–3 seconds, which is the standard delivery time for all messenger users.
Does the integration support bulk messaging?: Yes, through Umnico, you can send MAX bulk messages for selected deals directly from Kommo. This tool is ideal for notifications and service messages, but it should be used carefully to avoid potential restrictions from the messenger.
Is this an official MAX integration with Kommo?: Yes, our CRM chat app is an official solution listed in the Kommo catalog. MAX connection uses Umnico’s proprietary technology and authorized integration mechanisms, ensuring stable and reliable operation.
Are there limits on the number of messages or traffic?: No, the integration provides fully unlimited message sending, allowing you to use MAX actively without volume restrictions.
How is message security ensured?: All messages are recorded and stored in Kommo, and the access rights system allows you to control who can view and manage conversations, ensuring reliable data protection.

Experience the benefits of MAX in Kommo — sign up with Umnico, connect your messenger, and start working with clients today