How to connect a Telegram Bot to Umnico
Telegram Bot is one of the most popular tools for automating customer communication in Telegram. It enables businesses to process user inquiries automatically, answer frequently asked questions, run customer service workflows, and provide 24/7 customer support.
Integrating Telegram Bot with Umnico allows you to combine Telegram messages with other communication channels in a single interface. All incoming conversations are delivered to the Chats section, where your team can reply to customers, assign conversations to managers, and use automation tools without switching between different applications.
After connecting your Telegram Bot to Umnico, you will be able to:
✅ Receive Telegram user messages in a single Umnico workspace
✅ Automatically answer frequently asked questions using a chatbot
✅ Speed up customer inquiry processing
✅ Improve the efficiency of your sales and customer support teams
✅ Centrally manage customer communications
The connection is established through the official Telegram API and takes just a few minutes.
What You Need Before You Start
Before you begin, make sure you have:
- a Umnico account
- a Telegram account
- access to the official BotFather bot
- a new or existing Telegram Bot
Video Tutorial
If you prefer following video instructions, watch our tutorial on connecting a Telegram Bot to Umnico.
How to Connect a Telegram Bot to Umnico
Step 1. Open the Connection Section
In your Umnico account, go to:
Channels → Main → Telegram Bot
The Connect New Channel window will open.
Step 2. Create a Telegram Bot
Open the Telegram application. Search for the official @BotFather bot (with the blue verification badge) and open the chat.
- Send the following command: /newbot
- Set the Bot Name. Enter the display name for your future bot.
- Next, BotFather will ask you to specify a unique username, which must end with bot. If the selected username is already taken, BotFather will ask you to choose another one.
- Get the API Token. Once the bot has been successfully created, BotFather will send you a message containing the API token. Copy the entire token.
Step 3. Connect the Bot in Umnico
Return to the Telegram Bot connection window in Umnico.
Paste the API token into the corresponding field and click "Connect".
Within a few seconds, the bot will appear in the list of connected channels. The connection is now complete.
Where Telegram Bot Messages Appear
After the connection is successfully completed, all user messages will automatically appear in:
Inbox → Chats
For your convenience, Umnico will automatically load several of the most recent conversations so you can start working immediately.
To learn more about managing conversations, see the "Chats" guide.
If the Bot Does Not Connect
If you encounter an error while connecting the bot, we recommend checking the following:
- make sure you are using the API token of the bot that was created through BotFather
- make sure the token has been copied completely, without any extra spaces
- make sure the bot was successfully created and has not been deleted
If the issue persists after these checks, please contact technical support.
Technical Support
If you have any questions about connecting your Telegram Bot or using the integration, the Umnico support team will be happy to help.
To contact support click the "Chat with support" in the bottom-right corner of your Umnico account or go to "Help → Technical support chat".
Our specialists will help you verify your connection settings and answer any questions you may have.
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