The New Chats/My Chats/Archive tabs now have a search by messages and clients. The search works on dialogs received through Instagram Direct, WhatsApp, VK and other integrations.
1. Search in customers
Start by entering the name of the Instagram account/phone/nickname. The system will display the names of the dialogues that match the request. If there are no suitable dialogs, the system will offer a search by messages.
2. Search in messages
Specify the word or phrase that was used in the dialogue with the client. The system will display the dialogues where this part of the text was used. When you go to the dialogue, the system will immediately transfer you to the place of the message in the correspondence. If there are no suitable dialogs, the system will offer a search by clients.
Should you still have any questions, please visit “Help — Chat with the operator” section. We will be glad to assist.